Analyzing 10,335,55710.3M ReviewsFor 29,24529.2K Experts
Customers frequently praise Roemer Originals for custom jewelry design, resizing, and repairs, noting that staff members are communicative, knowledgeable, and respectful of budgets. Reviewers highlight the store's ability to transform heirlooms and handle complex requests with attention to detail. However, isolated complaints mention high labor costs for minor repairs and dismissive staff interactions regarding specific items, suggesting inconsistent service standards despite the high overall rating.
Data from Google, last updated November 11, 2026.
246 Google reviews we collected
Phrases our text analysis found in 200 written reviews
How often each topic comes up in the written reviews
We read 200 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Both times I was there I used their espresso machine for a nice treat on my way home.”
“They take items they have to give you ideas about what you like and or want and they do an amazing job finding the best deal on certain pieces.”
“I highly recommend working with them whenever you can for whatever jewelry needs you have”
“…nd, resizing another ring, repairing a gold bracelet, and giving me a fair price for misc gold and silver.…”
“This is only our most recent purchase but quickly growing our collection.”
“I explained the style and story to them and it is just gorgeous.”
“We purchased my wedding ring 27 years ago and I only trust Roemer's Originals to resize and reprong my ring, even though I live across the country now.”
praise complaint · found by our text analysis, Google review wording unchanged.
5.0 ★★★★★ 246 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
We’ve been using Rowner Originals for quite a while now, and we live in California. The service that they provide is awesome. Their team is the best team. We’ve really enjoy the rings, bracelets, necklace and everything that we have purchased from them over the years.
Roemer did beautiful work resizing and repairing my wedding set. Thank you!
Thank you so much, Julie! We're thrilled the resizing and repair on your wedding set turned out beautifully. A piece like that carries so many meaningful memories, and we took real care to restore it and get the fit just right for you. It's an honor when someone entrusts us with something this precious. We'd love to work with you again whenever your jewelry needs us.
I ordered a beautiful topaz necklace that came in in less than 2 weeks. It is really stunning in person. Thank you for another great experience at Roemer.
Thank you so much for the wonderful review, Cheryl! We're thrilled the topaz necklace captured your heart and that it's even more beautiful in person. It means everything that you keep coming back to us, and we genuinely love being part of your jewelry story. Finding pieces that resonate with you is what we're here for, and we're grateful for your trust. We look forward to seeing you again soon.
Wow, love Roemer Originals. I first started with a beautiful ring, but decided that was not enough bling for me and that the ring needed to have a wrap. Then a wrap was created that all I can say is so Beautiful! I highly recommend the jeweler! Best experience ever. Had the stone updated in my original wedding ring. Te design was better than I could have pictured. I love this business!
Helen, you’re the best! So glad you love your new rings and earrings. Thanks for the great review.😊
Melinda and Matt did an am ing job with resetting an heirloom Diamond, resizing another ring, repairing a gold bracelet, and giving me a fair price for misc gold and silver. They also gave me all of the stones and Diamond chips that came out of the scrap gold. The marquis Diamond had not been worn in many years. I explained the style and story to them and it is just gorgeous. They repaired two of my bracelets while I was there at no charge. Both times I was there I used their espresso machine for a nice treat on my way home. I love their historical shop in St Charles, and I look forward to doing business there for many years to come!
Roemer’s designed our wedding rings - they have a special point at the end of the ring for balance so the ring doesn’t turn on your finger. Since then we have had them design other jewelry also! Highly recommend.
These people are absolutely amazing. They can make you anything you want. They take items they have to give you ideas about what you like and or want and they do an amazing job finding the best deal on certain pieces.
Thank you so much for the wonderful review, Shane! We're so glad you loved the custom piece we created together. Starting with the designs you already treasure and building from there is exactly how we work best, and we're thrilled it resulted in something you're truly proud of. We also appreciate you recognizing that we found a way to make it work for your budget. Custom jewelry is what we're passionate about, and we'd love to help bring your next vision to life whenever inspiration strikes.
I have been going to Roemer for years! Their friendliness and attention to detail keep us as repeat customers!
Thank you so much for the wonderful review, Julee! Your loyalty over the years means everything to us, and we're grateful you trust us with your jewelry and your time. We genuinely love the relationships we build with our clients, and knowing that our care and attention to detail matter to you keeps us motivated to do our best work. We can't wait to see you again soon at our Saint Charles shop.
Went in to get some rings resized, Tom was super helpful with the whole process. He really got everything down to exactly what I wanted. Timing took about 2ish weeks (I had a few items so I expected it.) Couldn’t recommend this place more!!
Thank you so much for the wonderful review, Emily! We're so grateful Tom could listen to your vision for the rings and work with you to bring it to life. Taking the time to get the fit exactly right, especially with multiple pieces in the shop, is something we never rush. Your trust in letting us care for your jewelry means everything to us, and we're honored you'd recommend us to others. We can't wait to help with your next jewelry needs.
We have used Roemer Originals for the past 33 years. They are great to work with and they do excellent work! My ring is absolutely beautiful and I am extremely happy!
Terri, thank you for taking the time to share this. Thirty-three years of trust is something we don't take for granted, and it means everything that you've chosen us for your most important pieces. We're grateful your ring came together exactly as you envisioned it. That's what we're here for, and it's the relationships we build with customers like you that make this work so rewarding. We can't wait to see you next time you're in.
Analyzing 10,335,55710.3M ReviewsFor 29,24529.2K Experts