Customers frequently praise the company for responsive communication, punctuality, and reasonable pricing across services like landscaping, hardscaping, and snow removal. Positive reviews highlight professional crews who complete projects on schedule and leave sites clean. However, several low-star reviews criticize the business for unresponsiveness to quote requests, incomplete snow removal, and long-term maintenance failures on HOA contracts.
Google rating: 4.8 out of 5 from 82 reviews (93% five-star).
Reviews on this page: 82 Google reviews (68 with written comments, 8 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 23, 2026.
Service: Landscaper serving Cuyahoga Falls, Ohio.
Data from Google, last updated November 11, 2026.
Star ratings
82 Google reviews we collected
4.8of 5
5 stars7693%
4 stars22%
3 stars00%
2 stars00%
1 star45%
Praise vs complaints
Phrases our text analysis found in 68 written reviews
95%praise
Praise14595%
Complaints75%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3221%
Would recommend3020%
Staff & attitude2818%
Speed & response2315%
Price & value1812%
Communication1711%
Honesty & trust43%
What customers talk about
We read 68 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The service was prompt, professional and thorough, despite being a busy time of year.”
“We ultimately had to hire another company to clean up the mess and fix the severely damaged turf.”
“Would absolutely recommend Rolling Stone Outdoor Services.”
“We are so pleased with the results of the work and the professionalism of this company.”
“Communication is extremely responsive text or by phone.”
“Easy to work with, started work earlier than anticipated, looks great, reasonable pricing.”
“I checked off "Overpriced" because any charge for their service is too much, based on the quality of their work.”
“Communication was fantastic & we were really happy with the finished product!”
“We only had one slight issue with a permit snag and Derek has assured me we will get it figured out and squared away and I trust him 100% at his word.”
People customers mention
Derek10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Highly disappointing experience with Rolling Stone Outdoor Services. Owner Derek Mills managed our HOA landscaping contract and failed to meet baseline expectations. He was unresponsive and dismissive to our board members. Under his care, the HOA property went entirely unmowed for 6 consecutive weeks, leaving the grass 12 to 16 inches high in some spots. While he claimed his teams quit, the complete lack of accountability and communication left us stranded. We ultimately had to hire another company to clean up the mess and fix the severely damaged turf. Avoid this company.
The service was prompt, professional and thorough, despite being a busy time of year. Communication was fantastic & we were really happy with the finished product! Would absolutely recommend Rolling Stone Outdoor Services.
Don't waste your money, hire some kids to shovel your driveway. This company does a horrible job at snow removal. Our HOA retains these amateurs to remove snow from our private neighborhood. They plowed our roads and then left giant mounds blocking our driveways, then they didn't return for another day. It would have been better to just leave the snow until they could remove it all.
This company has performed other work in our neighborhood and it was done just as poorly as the snow removal. They were hired to maintain our lawns this past summer. Within a couple months we had a new lawn care company. Employees seemed to be more worried about what was on their phone than paying attention to what they were doing.
If OSHA saw this company working, they would easily find numerous safety issues to cite them for.
I checked off "Overpriced" because any charge for their service is too much, based on the quality of their work.
Price assessment: Overpriced
Services: Service not listed
Michael DreherLocal Guide · 3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Called them to come out and give me a quote to level my backyard and after talking to Derek I found out they do hardscape also. I asked for a quote to do to stairs. Here it is October 25th and have not heard a word back from them. I guess my job wasn't big enough for them. I'm glad I called other companies out for quotes.
The Biggest Boss DelLocal Guide · 69 reviewsiTotal number of Google reviews The has written across all businesses on Google Maps, not just this one.
Derek, Don, and team did an amazing job installing our brushed concrete patio. Ripped out an old deck and replaced it with a space we’ll spend all summer. Derek is the most receptive and accessible contractor I’ve ever worked with. Always texting or calling back promptly for any questions I had. That goes a long way with me, especially on a large project like this. Paused his whole crew on the job to let my wife and kids stamp their hands in the concrete. Graded the backyard well, planted new grass, left the yard in great shape after wrapping up. Couldn’t recommend Derek and Rolling Stone more.
Ronnie Calton1 reviewiTotal number of Google reviews Ronnie has written across all businesses on Google Maps, not just this one.
Three days start to finish!! Amazing!! We are so pleased with the results of the work and the professionalism of this company. We would highly recommend them to anyone
Durand Parker1 reviewiTotal number of Google reviews Durand has written across all businesses on Google Maps, not just this one.
Derek and the crew at Rolling Stone Outdoor Services repaired my garage door frame and brick. They did an excellent job and I strongly recommend them for any out door projects 👏
Response from the owner · a year ago
Thank you for hiring Rolling Stone Outdoor Services!
