Amber Gaines19 reviewsTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo friendly and helpful!!
Response from the owner · 2 months ago
Thank you!!
Romans Pools Supplies & Service Inc.
4.8 ★★★★★ 129 Google reviews · 22 photos
90%five-star reviews
56%reviews answered by the owner
Aug 2026latest review
Romans Pools Supplies & Service Inc. at a glance
Customers frequently praise the staff for being friendly, knowledgeable, and honest, often noting that employees avoid upselling unnecessary products and provide clear instructions for pool maintenance. The store is recognized for offering competitive pricing, reliable service calls, and free water testing that helps customers maintain their pools effectively. However, some negative reviews highlight issues with product quality, such as impurities in pool salt, and frustration regarding communication gaps where customers were told to visit the store without confirming item availability or receiving adequate guidance.
- Google rating: 4.8 out of 5 from 129 reviews (90% five-star).
- Reviews on this page: 129 Google reviews (95 with written comments, 3 with photos).
- Owner responses: the business replied to 56% of reviews.
- Most recent review: August 30, 2026.
- Service: Pool & Spa Service serving Detroit, Michigan.
Data from Google, last updated November 11, 2026.
Star ratings
129 Google reviews we collected
- 5 stars11690%
- 4 stars86%
- 3 stars11%
- 2 stars11%
- 1 star32%
Praise vs complaints
Phrases our text analysis found in 95 written reviews
- Praise12597%
- Complaints43%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude5744%
- Price & value2116%
- Quality & results1713%
- Speed & response129%
- Would recommend108%
- Honesty & trust86%
- Communication43%
What customers talk about
We read 95 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are very knowledgeable and help me keep my pool crystal clear”
“These guys go above and beyond, very knowledgeable and customer oriented, reasonably priced and willing to go the extra mile.”
“The workers informed me that my cover was getting old and wanted to know if I wanted a quote for a new cover.”
“Highly knowledgeable with excellent service and support.”
“The point of retail is to vouch for the product you sell and this product is terrible, so I have to give a low rating.”
“When I have needed service calls, they have always been fast and reliable.”
“We have been using Roman Pool for several years now and will continue to bring our business there and recommend them to family and friends.”
“Walter could have easily sold me a new $450 pump had he not been such an honest person.”
“They have explained things I can do to make taking care of my pool easier and more cost effective.”
People customers mention
- Brighton 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.8 ★★★★★ 129 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Sue TyrrellLocal Guide · 17 reviewsTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are very knowledgeable and help me keep my pool crystal clear
Steve SharpeLocal Guide · 90 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have used the Brighton store many times..Always great service!
Chris MorganLocal Guide · 20 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHate to give it a low rating because the staff was great and they have anything you might need, but I bought pool salt from them and it when it dissolved it left a ton of fine sand in my brand new pool that we just filled. It also released a bunch of scum which you can see in the picture of the bucket. Now my pool boy has fine sand in its workings which I’m sure will reduce its life span. The point of retail is to vouch for the product you sell and this product is terrible, so I have to give a low rating.
Matt TrevarthenLocal Guide · 82 reviewsTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways friendly staff. Always make sure to double check the water and your particular water issues. They ask questions not just push products.
Cathy Savoie5 reviewsTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have been a customer of Romans Pools since 1996. When I have needed service calls, they have always been fast and reliable. The employees in the Brighton store are courteous and knowledgeable. They have explained things I can do to make taking care of my pool easier and more cost effective. This is a well run business!
Michael HarrisLocal Guide · 13 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery friendly, helpful, knowledgeable staff.
Scott SLocal Guide · 23 reviewsTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHighly knowledgeable with excellent service and support. They have helped me fix my pool issues multiple times. Thank you again for all of your help.
Shelley Thurston11 reviewsTotal number of Google reviews Shelley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWouldn’t sell me anything because they want you to come back 100 times with water samples. I don’t live close and gas is $6 a gallon. Try educating your clients for a few steps at once to eliminate so many trips or give us a discount because gas is outrageous! I won’t be back after being a customer for 4 years!
Michelle SatovskyLocal Guide · 177 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAssociates are always friendly & helpful.
Business details
- Address: 5055 Canterbury Dr, Brighton, MI 48114
- Phone: (810) 588-4460
- Website: romanspools.com
- Service area: Detroit, MI