Customers frequently praise the company's punctuality, professional demeanor, and thorough explanations of treatment processes, noting that technicians often address specific pest issues like ants, wasps, and rodents. Recurring positive themes include responsive communication and adherence to quarterly service schedules with free re-treats. However, some reviews criticize instances where scheduled technicians failed to arrive or were substituted without prior notice, and a few complaints mention incomplete treatments or poor customer service responses to follow-up calls.
Google rating: 4.8 out of 5 from 1,838 reviews (94% five-star).
Reviews on this page: 1,838 Google reviews (1,176 with written comments, 11 with photos).
Owner responses: the business replied to 68% of reviews.
Most recent review: October 24, 2026.
Service: Flea Exterminator serving Grand Prairie, Texas.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.8
★★★★★
1,838 reviews on Google
5★1,719
4★44
3★15
2★7
1★53
Reviews from Google, shown as published (original wording, unedited).
CN
Carolyn NewsomLocal Guide · 26 reviews
★★★★★
So appreciative of BAILEY and his hard work keeping our pests at bay! He is a wise and seasoned professional, who is always looking out for us! Thank you! So deeply grateful to Holden today for all he did for us..he was incredible! Thank you! Such a great professional, completed detailed treatment..in the dark. Greatly appreciate him! Thank you, Brandon! Appreciate your finding and knocking down wasp net! Lookin' good! Today's Professional Osvaldo did an amazing job and worked so hard to help protect our home. He was Exceptional! We are most appreciative of his knowledge and expertise! 10 Stars! Did so much for us, foundation, flower beds, lawn, swept eaves and more...so grateful! Amazing, so professional and friendly. Great job! Deeply Appreciative! Thank you! 10 Stars Super!
They are so dependable and professional ~ Highly Recommend!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Hornet & wasp extermination, Spider extermination, General pest inspection, Bug & insect extermination
Response from the owner · Edited a day ago
Hello Carolyn! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
The technician Kyle was very knowledgeable and he explained everything to me. I am very happy with the service I received today.
Price assessment: Great price
Price: $100–120
Services: Hornet & wasp extermination, General pest inspection, Ant extermination
Pest type: Ants, Cockroaches, Spiders
Response from the owner · 2 days ago
Hello Jim! Thank you for your five-star rating of our services. It means the world to us to see that you enjoyed our pest control services. We truly value you as a client, and it is our pleasure to work with you! If you ever need anything, please don’t hesitate to contact us at any time. Have a pest-free day!
Very professional and nice people to deal with
So easy to fit your availability. And I’m so happy with the result
Also Brandon the technician very nice respectful guy . He understood my concerns, was patient with my questions and provided me with all the information I wanted
Highly recommended
Price assessment: Reasonable price
Price: $200+
Services: Home inspection
Pest type: Cockroaches
Response from the owner · 3 days ago
Hello Marianna! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
We have quarterly service with Romney. In between those services if we see anything, they come out and deal with it. We usually get service within a day or two. This past time there was a hiccup with when the tech was scheduled and when he arrived. It's my understanding they're transitioning to a new system or had some sort of glitch. Things happen.
But the reason for the 5 stars is our technician Tron. He's so knowledgeable and nice. He educates me on what we're seeing and how to do deal with it. As someone who is new to Texas, I've learned a lot about pests.
We recently had ants in our window sill and he treated it quickly and efficiently. No more ants.
Tron is always respectful and I know that he'll take care of whatever pest we see. His treatment is quick but thorough and our house doesn't smell of chemicals once it's done.
Highly recommend.
Price assessment: Reasonable price
Services: Ant extermination
Pest type: Ants
Response from the owner · 3 days ago
Thank you for your five-star review, Christina! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Patricia!
I thought I was getting an inspection first and wasn’t told what was the cause of the issue that I mainly contacted them.
Price assessment: Not sure
Price: $40–60
Services: Hornet & wasp extermination, Spider extermination, General pest inspection, Cockroach extermination
Pest type: Cockroaches, Spiders, Other
Response from the owner · a week ago
engineerdva, thank you for your review. We are truly sorry to hear that our team did not fully explain their findings from the inspection. We take all feedback seriously and would like the opportunity to learn more and make things right. As we cannot locate your account based on your Google username, please contact us at your convenience so our Office Management team can access the specifics of your service history. We look forward to speaking with you soon, and we hope you have a wonderful day.
Brandon did a great job and he addressed all my concerns inside/outside of my home! Very friendly and knowledgeable! Thank you !
Price assessment: Reasonable price
Price: $40–60
Services: Spider extermination, General pest inspection, Cockroach extermination
Pest type: Ants, Rodents, Cockroaches, Spiders
Response from the owner · Edited a week ago
Thank you for your five-star review, Jerry! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
Service technicians are always very polite and efficient.
Positive: Responsiveness, Professionalism
Services: Rodent extermination, Termite inspection, Spider extermination, General pest inspection
Response from the owner · Edited a week ago
Malenny, thank you for your glowing review of our pest control services! Our top priority is always complete client satisfaction through our services, so we are thrilled to see that we achieved this with you! It is our pleasure to work with you, and we truly appreciate you as a client. Have a pest-free day!
Treated outside only so I did not interact with technician.
Price assessment: Reasonable price
Price: $20–40
Services: General pest inspection
Pest type: Ants, Cockroaches, Spiders
Response from the owner · a week ago
Hello Virginia! Thank you for your five-star review. We are thrilled to know that you enjoyed our pest control services. We strive to exceed expectations through our efficient treatments, and it means the world to us that we achieved this with you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Hello Julia! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
