Google reviewers rate the company 5 out of 5 stars based on 4,934 reviews, with the owner responding to 25% of them. Customers frequently cite punctual arrivals, clear communication, transparent pricing, and thorough cleanup during services like drain cleaning and water heater installation. However, some low-star reviews describe instances of late arrivals, incomplete inspections, and billing discrepancies, while others note property damage or aggressive upselling.
Google rating: 5.0 out of 5 from 4,934 reviews (98% five-star).
Reviews on this page: 4,935 Google reviews (4,060 with written comments, 25 with photos).
Owner responses: the business replied to 25% of reviews.
Most recent review: October 22, 2026.
Service: Plumber serving Edina, Minnesota.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
5.0
★★★★★
4,934 reviews on Google
5★4,856
4★40
3★11
2★4
1★24
Reviews from Google, shown as published (original wording, unedited).
JS
Jerry Stevens11 reviews
★★★★★
Great experience with The water heater change out. Communication and final results were exceptional.
Price assessment: Reasonable price
Price: $2,000+
Services: Toilet repair, Water heater installation
Response from the owner · 2 days ago
Jerry, thank you for the great review! Replacing a water heater is a big job, and we're glad our team made the process smooth from start to finish. Great communication and quality workmanship are exactly what we aim for!
Thank you for trusting Ron the Sewer Rat with your plumbing needs!
Jeff was great, very knowledgeable, on time and even cleaned up after. Hope he’ll be back next year. Thanks
Price: $600–800
Services: Service not listed
Response from the owner · 3 days ago
William, thank you for the great review! We're glad Jeff arrived on time, put his expertise to work, and left everything neat and tidy. That's the kind of service we love to hear about!
We'll be sure to pass your kind words along to Jeff. Hopefully we'll see you both again next year! Thank you for choosing Ron the Sewer Rat!
Used Ron the sewer rat for a plumbing issue. Elmir was great. He was prompt and listened to what I thought the problem was and then quickly took a look and agreed. Proving was transparent and it ended up being less than initially quoted in the end, largely since he opted to not cut into the drywall which was very appreciated even when I had given him approval to do it if needed. The new frost free spigot looks great and functions well and most importantly, doesn’t leak when I use the shutoff valve.
David, thank you for the fantastic review! We're glad Elmir listened to your concerns, found the problem, and got that new frost-free spigot installed without having to cut into your drywall. Saving you some money along the way is always a nice bonus!
We believe in honest recommendations and doing only the work that's necessary, even when more extensive work has been approved.
We'll be sure to share your kind words with Elmir. Thank you for trusting Ron the Sewer Rat with your plumbing needs!
Jeff was fantastic! He was very kind and made sure all of my concerns were addressed. I was able to watch via camera the cleaning of the clogged pipe while Jeff explained the entire process. I felt comfortable that I could trust him!
Services: Drain cleaning
Response from the owner · 4 days ago
JoAnn, thank you for the fantastic review! We love hearing that Jeff took the time to address your concerns and walk you through the cleaning process. Being able to see what's happening inside your pipes makes a big difference, and we believe in showing our customers exactly what we're finding and doing.
Earning your trust means a lot to us! We'll be sure to share your kind words with Jeff. Thank you for choosing Ron the Sewer Rat!
Betty, thank you for the 5 stars! We're glad David took great care of you and delivered excellent service. We'll be sure to pass your kind words along to him!
Thank you for choosing Ron the Sewer Rat!
Very polite! On time! Reasonably priced! Would highly recommend! 5⭐️’s and 👍🏼👍🏼’s up! All around!
Response from the owner · 5 days ago
Jonathan, five stars AND two thumbs up? We'll take it! Thank you for the fantastic review and recommendation. We're glad our team delivered friendly, punctual service at a fair price.
Thank you for choosing Ron the Sewer Rat! We appreciate the double thumbs up!
Courteous and friendly the kept me abreast about what they were doing. The also picked up and cleaned behind them. I've had them out before they don't disappoint.
Response from the owner · 6 days ago
George, thank you for the great review and for choosing us again! We're glad our team kept you informed throughout the job and made sure everything was cleaned up before leaving. Friendly service, good communication, and leaving your home tidy are all important to us!
We appreciate your continued trust in Ron the Sewer Rat. It's great to hear we haven't disappointed you yet!
Was given a 5 hour window of when the plumber might arrive just for the plumber to arrive late. Support staff were very rude and condescending when I asked for updates and just kept repeating themselves over and over. Job wasn't even done properly so we had to get them to come out twice.
Price assessment: Overpriced
Price: $1,000–1,200
Response from the owner · 6 days ago
Mike, we're sorry to hear about your experience. Long arrival windows, poor communication, and having to return to complete a job are certainly not the level of service we expect from our team. We also expect our office staff to treat every customer with courtesy and respect, especially when they're looking for updates.
We've tried to locate your service history but haven't been able to match your name to an appointment in our system. We'd appreciate the opportunity to look into what happened and address your concerns.
Would you please call our office at (612) 254-1224 and ask to speak with Kelly, our Plumbing Lead? We'd like to better understand the situation and see what we can do to make things right.
Thank you for bringing this to our attention.
Ron The Sewer Rat- specifically Jeydin- completed a big, messy clean out of our main drain line. WOW! Thank you so much for your perseverance and complete attention to the issues and details of this project. Equipment used was top notch, including a camera inspection of the line to determine complex issues. You also provided resources for follow up due to a rocky, partial blockage...Jeydin is amazing!
Response from the owner · 6 days ago
Christine, WOW right back at you! Thank you for such a fantastic review! Some mainline cleanings are tougher than others, and we're glad Jeydin's determination, attention to detail, and expertise made such a difference.
We believe in cleaning drains thoroughly, using our cameras to verify the results, and making sure homeowners understand any remaining issues and their options moving forward.
We'll be sure to share your kind words with Jeydin. He's going to love this one! Thank you for trusting Ron the Sewer Rat with such a challenging job!
Told them it was a long drain so they needed an extra long camera. Didn’t bring it, didn’t scope the full sewer, told me there was root intrusion and quoted me for concrete demo/replacement, and charged me for the half scope over the phone before they left the property. Sent me the scope video of a different address via email after the fact. Brought someone else in, they scoped the whole thing, and said the root intrusion was a non-issue.
Price assessment: Overpriced
Price: $200–400
Response from the owner · 5 days ago
Shane, thank you for sharing your experience. We understand your frustration, and we owe you an apology for several things that went wrong during your inspection.
Our scheduling team correctly communicated that your sewer line required an extended-length camera. Unfortunately, while our technician brought equipment intended to reach 300 feet, we discovered it only had 258 feet of cable. We also mistakenly emailed you another property's inspection video. Both were our mistakes, and we take full responsibility. You deserved better.
Regarding the root intrusion, we do stand by our technician's findings. Roots entering the joints of a PVC sewer line are not normal and can indicate improperly sealed joints, potentially leading to future problems. We understand another company reached a different conclusion, but we believe it was important to bring those findings to your attention.
We appreciate you bringing these issues to light. Your feedback helps us identify where our equipment checks and internal processes need improvement. We're sorry we fell short of the service you should expect from Ron the Sewer Rat.
