Customers frequently praise the company for punctual, same-day service, thorough diagnostics, and clear communication regarding options and costs. Common services include unclogging drains, repairing pipes, and replacing water heaters. However, several low-star reviews criticize the business for high pricing on specific repairs, charging fees without resolving issues, and sending unsolicited text messages after customers request to stop.
Google rating: 4.9 out of 5 from 1,234 reviews (97% five-star).
Reviews on this page: 1,234 Google reviews (1,041 with written comments, 18 with photos).
Owner responses: the business replied to 66% of reviews.
Most recent review: November 2, 2026.
Service: Leak Detection Service serving Cedar Park, Texas.
Data from Google, last updated November 3, 2026.
Star ratings
1,234 Google reviews we collected
4.9of 5
5 stars1,19797%
4 stars121%
3 stars71%
2 stars20%
1 star161%
Praise vs complaints
Phrases our text analysis found in 1,041 written reviews
98%praise
Praise2,29398%
Complaints412%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude57525%
Speed & response52723%
Quality & results42018%
Would recommend27912%
Communication22210%
Price & value2199%
Honesty & trust924%
What customers talk about
We read 1,041 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Knowledgeable and checked everything thoroughly with our clogged toilets.”
“Eddie showed up on time and completed my water heater flush in under an hour.”
“After another plumbing company was a no-show to fix an underground water leak, I contacted Rooter-Man and scheduled an estimate using their after hour…”
“We had a great experience with Collen from Rooter-Man.”
“It was the worst customer experience of my entire life.”
“We highly recommend Eddie with Rooter-Man Plumbing.”
“For anyone who made effort to read this, my simple advice, stay away.”
“He explained everything to me that he looked at and fixed.”
“The price was very reasonable and we are very pleased with the service Eddie and Rooter Man provided.”
“We were disappointed that we had been overcharged by so much.”
“He also was very honest and gave me advice on the next project I want to do.”
“…where I had to pay more to install an outlet to accomodate it, then *lied to me about it* and now I'm paying even more just to get rid of it.…”
People customers mention
Rooterman80 reviews
Eddie64 reviews
Curtis48 reviews
Collen36 reviews
Jason24 reviews
Chris21 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Eddie was GREAT! He was able to get to my home first thing in the morning. Knowledgeable and checked everything thoroughly with our clogged toilets. Gave us options and priced out everything accordingly before fixing anything. Very patient and didn't pressure my husband and I while we talked through expenses. We highly recommend Eddie with Rooter-Man Plumbing.
Price assessment: Great price
Price: $1,000–1,200
Services: Toilet repair
D
David GrimesLocal Guide · 15 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Garrett is fantastic. I have nothing negative to say about him or Rooterman. We have been using them for years at multiple properties and they never disappoint. Everything you would want in a plumbing repair experience.
Very happy! 😁
Price assessment: Reasonable price
Price: $1,200–1,400
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Faucet repair, Toilet repair
Response from the owner · Edited 5 days ago
Thank you for the good review David.
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Ryan Motola3 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Every time these folks are the best. Professional, practical, friendly. My first call every time.
Response from the owner · a week ago
Thank you for your continued trust in Rooterman Plumbing! We truly appreciate your loyalty and kind words. We're always happy to help and look forward to being your first call for years to come!
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Susan Pinsonneault5 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
I was impressed with the knowledge and care the plumber took to diagnose and solve the problem. He was also very pleasant to deal with.
Price assessment: Reasonable price
Price: $1–200
Services: Water heater repair
Response from the owner · a week ago
Thank you for the great review! We're glad our plumber provided knowledgeable, thorough, and friendly service. We appreciate your support and thank you for choosing Rooterman Plumbing!
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Shelby Fritsche6 reviewsiTotal number of Google reviews Shelby has written across all businesses on Google Maps, not just this one.
Jay was awesome!! Very nice guy. Got our kitchen sink drain unclogged and running smooth again in 20 minutes. Thank you!
Price assessment: Reasonable price
Price: $200–400
Services: Drain cleaning
Response from the owner · a week ago
Thank you for the great review! We’re glad Jay provided friendly, efficient service and got your kitchen sink draining smoothly again. We appreciate your support and will be sure to share your kind words with Jay!
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Melissa O'Brien10 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
I had two sinks that were clogged in my house and Eddie saved the day! It was easy to make an appointment quickly. Eddie was very professional and told me exactly what needed to be done. He also was very honest and gave me advice on the next project I want to do. I will call them again for the next thing we need! Appreciate Eddie’s help!
Response from the owner · 2 weeks ago
Thank you, Melissa, for your kind words! We're glad Eddie provided professional, honest, and reliable drain cleaning in Austin, TX. We appreciate your trust and look forward to helping with your future plumbing needs!
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sassyTX redhead5 reviewsiTotal number of Google reviews sassyTX has written across all businesses on Google Maps, not just this one.
These guys were awesome!! Would 100% recommend… I’m grateful to have found them.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you for the kind words and recommendation! We’re so glad you had a positive experience with our team. Earning your trust is important to us, and we’re grateful to serve homeowners throughout Austin, TX.
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Michelle Jordan3 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Eddie was amazing and he finished the job in the pouring rain. The price was very reasonable and we are very pleased with the service Eddie and Rooter Man provided.
Response from the owner · a month ago
Thank you, Michelle, for the kind words! We’re glad Eddie delivered excellent service and that you were pleased with the price. We appreciate you choosing plumbing service in Austin, TX, and your trust in our team!
Y
your hairline Recedes8 reviewsiTotal number of Google reviews your has written across all businesses on Google Maps, not just this one.
Repaired my pipes due to a crack in them. All is good and so happy I don’t have to worry about this issue popping up on me anytime soon!! Amazing service!
Response from the owner · a month ago
Thank you for the wonderful review! We’re so glad we could get your pipes repaired and give you peace of mind. We truly appreciate you choosing Rooterman Plumbing!
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Tacha OrtegaLocal Guide · 14 reviewsiTotal number of Google reviews Tacha has written across all businesses on Google Maps, not just this one.
