Google reviewers rate Roots Salon & Wellness Spa five stars based on 127 reviews, highlighting skilled wedding hair and makeup services, clear communication, and punctual arrival. Clients frequently praise the spacious bridal suite, accommodating scheduling, and the team’s ability to customize looks for large groups. One recurring criticism involves a dismissive response to specific styling requests during a dye appointment, leading to dissatisfaction with the final result.
Google rating: 5.0 out of 5 from 127 reviews (99% five-star).
Reviews on this page: 127 Google reviews (107 with written comments, 22 with photos).
Owner responses: the business replied to 72% of reviews.
Most recent review: October 12, 2026.
Service: Nail Salon serving Youngstown, Ohio.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
5.0
★★★★★
127 reviews on Google
5★126
4★0
3★1
2★0
1★0
Reviews from Google, shown as published (original wording, unedited).
IS
Isabel Stoeber8 reviews
★★★★★
Bianca and her team are the BEST in the business. Her communication from start to finish is so clear and consistent. The entire morning of my wedding was filled with laughter, smiles, and genuine excitement. Her and Amanda are true artists, elevating your vision while staying true to who you are. They are the ultimate hype girls. I could talk about them forever and could not recommend them enough!
We had such a great experience at Roots for wedding hair and makeup! Our wedding venue didn’t come with a space to get ready in, and Roots Salon had such a cute and spacious area that we used - it was perfect and it was so much less stressful than trying to get 6 people ready out of a hotel room. On top of that, Bianca and Cassidy were so friendly and were AMAZING for hair and makeup. Bianca especially made me and my Mom and MIL feel so comfortable. We aren’t used to wearing much makeup, and Bianca tailored each of our looks to exactly what we were looking for. She even showed my MIL which products she was using and recommended for her. I am so thankful I found this salon!
Bianca and her team are amazing! We booked them for our wedding and they did hair and makeup for eight of us the morning of. They did a fantastic job - all the bridesmaids loved their look and we couldn’t be happier with the service Bianca and her team provided.
Response from the owner · 3 months ago
Awhhhhhh!!! Thanks so much for taking the time out of your day to leave us a kind review!! Your words mean SO MUCH to us!! HAPPY EVER AFTER YOU GUYS 🤍
I cannot say enough great things about Amanda and Sara!!! They are both so kind and do BEAUTIFUL work! The morning was an absolute blast having them get my bridesmaids and I ready for my wedding! I absolutely loved my hair and makeup trial so much that I did not want to change a thing for my wedding day! They listened to what I wanted and made me feel absolutely beautiful and I cannot thank them enough!!! I would also like to thank Bianca for doing my hair for my rehearsal dinner! She was so funny and kind and did a fabulous job on my hair! Thank you girls!! You are all true artists!
Response from the owner · 4 months ago
Hayley Roots is a better place because you walked in the doors! Thankyou so much for trusting our bridal team with the most spectacular day ever!! Brides like YOU make the industry so special to be in!🤍 cheers to forever
Roots Salon and Wellness Spa did a fantastic job. Bianca was amazing to work with. She was so good about communicating the schedule for the wedding day and was accommodating when appointments needed moved around. I was impressed with how friendly everyone was even though it was a SUPER EARLY morning. Can't say enough good things! I would recommend them to any bride.
Response from the owner · 4 months ago
Caitlyn THANK YOU from the bottom of our hearts for the kindest words! You and your bridal party were a WONDERFUL way to kick off our 2026 wedding season!! Let us know if we’re allowed to steal these images for our website—— literally stunning !!!!
Chrissie THANK you so much for taking the time out if your fat to leave us such a positive review!! We agree Angela is a rockstar!! So happy YOU’RE happy!!
My experience with Roots was nothing short of a whirlwind. As a bride having a wedding far from home, I had to rely on Google reviews and hope alone. I drove over an hour for my beauty trial, and, once everything was finalized, I thought I was good. Unfortunately, the night before the wedding I was messaged by the company that my makeup artist was terribly sick and unable to make it to my wedding the next day. The artist kindly offered to wear a mask and do what she could, but there was no way a sick person should have to work when they are ill enough to tell a bride they cannot make it. Luckily, Bianca was able to find another MUA who was available to do makeup. Emily the MUA showed up bright and early the next morning and absolutely took care of the whole bridal party. Not knowing what your make up will look like on your wedding day is incredibly scary, but Emily blew it out of the water. I looked and felt beautiful in the natural but enhanced bridal makeup she did for me. Our whole party’s skin looked like our own but better and more glowing. Emily's skills are above and beyond what I wanted for my big day. Not only did the makeup last all day, it held up against a full sun assault where our ceremony was held and, of course, dancing. I could not have been happier with how our makeup turned out. The whole experience could have been a disaster, but I was taken care of by Roots and the lovely MUA who saved my day.
Price: $200+
Services: Service not listed
Response from the owner · 11 months ago
Sarah waking up to such a positive, thoughtful and detailed review makes my heart so full. You are the most genuine and understanding bride.. EVER! We are so pleased that Emily was able to ease your fears and I’ve seen the proof—you all looked FABULOUS! Wishing you all the best and congratulations!
Bianca is the best!!! She made me look and feel beautiful for the best day of my life! She took her time with myself and my bridesmaids and moms, and everyone was so happy with how their makeup looked! I couldn’t recommend Bianca and Roots enough to anyone looking to book makeup for any occasion!
Bianca and Amanda were wonderful and easy to work with on my wedding day! They were accommodating and really listened to everyone’s wishes to complete their look! Would highly recommend their team to anyone looking for ease on their wedding morning!
Price: $180–200
Response from the owner · a year ago
Halle thank-you so much for such a sweet and positive review! We had such a great time with you + your bridal party! Wishing you a lifetime of happiness🤍