Customers frequently cite punctual arrivals, thorough explanations of work performed, and professional communication as key positives. Services range from HVAC maintenance and repairs to plumbing fixes, with many noting the company's responsiveness and attention to detail. However, recurring criticisms in low-star reviews involve significant delays in providing quotes, unresolved issues requiring multiple visits, and disputes over warranty coverage or pricing transparency.
Google rating: 4.9 out of 5 from 2,614 reviews (95% five-star).
Reviews on this page: 2,614 Google reviews (2,054 with written comments, 19 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 10, 2026.
Service: Water Heater Installation Service serving San Antonio, Texas.
Data from Google, last updated November 11, 2026.
Star ratings
2,614 Google reviews we collected
4.9of 5
5 stars2,49095%
4 stars592%
3 stars130%
2 stars110%
1 star412%
Praise vs complaints
Phrases our text analysis found in 2,054 written reviews
98%praise
Praise3,96898%
Complaints662%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,22830%
Quality & results88622%
Speed & response73018%
Communication47512%
Would recommend3388%
Price & value2055%
Honesty & trust1724%
What customers talk about
We read 2,054 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He did an excellent job and was very professional throughout the entire process.”
“He had no compassion, all I get is “ I’m sorry “ what kind of response is that.”
“I requested Dam Le because he's very thorough, shows you what he's done to the system, and gladly answers questions.”
“Terrible technician who completely lied regarding why service was needed and required a return service visit, when a qualified service representative…”
“Technician was on time, courteous, professional and friendly.”
“First off, they asked to reschedule my maintenance appointment last month and never called me back to reschedule.”
“He took the time to explain what he was doing, walked me through the process, and made sure I understood everything before completing the work.”
“Rated 5 stars only because there is not a higher score option.”
“After the last month I can't recommend them at all anymore.”
“He recommended installing a surge protector for the outside unit; it was reasonably priced.”
“Later, friends and family said that we had gotten "ripped off.”
“I highly recommend Jony and Rosenberg Plumbing and Air for anyone in need of reliable, top-quality service!”
“Scam company.”
People customers mention
Comfort72 reviews
Derrick50 reviews
Rudy43 reviews
Dam25 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
We just had our heating system serviced by Rosenberg Plumbing & Air. I requested Dam Le because he's very thorough, shows you what he's done to the system, and gladly answers questions. He provides excellent customer service every time. Thank you, Dam!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 years ago
Elvira, thank you for allowing Rosenberg Indoor Comfort to service your air conditioning. We appreciate your trust in allowing us to be your San Antonio AC service provider.
Mr Riopaloma11 reviewsiTotal number of Google reviews Mr has written across all businesses on Google Maps, not just this one.
Excellent Service . Rudy was very polite and knows his job. He explained everything he did on the A/C system. He also explained a problem that I would have in the near future. He recommended a service kit installation to avoid the problem.
Response from the owner · Edited 5 years ago
Mr. Riopaloma
Thank you for your review! We appreciate allowing us to help you with your heating and air conditioning needs!
Korie Soto3 reviewsiTotal number of Google reviews Korie has written across all businesses on Google Maps, not just this one.
We had Domenic come out to our home to replace a customer-supplied toilet, repair a leaking toilet, and clear out our sewer drain. He did an excellent job and was very professional throughout the entire process. He took the time to explain what he was doing, walked me through the process, and made sure I understood everything before completing the work.
It’s refreshing to have someone who is knowledgeable, informative, and takes pride in their work. We appreciate his professionalism and the quality of service he provided. Highly recommend Domenic!
Price assessment: Reasonable price
Services: Drain cleaning, Toilet installation
Response from the owner · a day ago
Thank you, Korie, for your wonderful review of Rosenberg Plumbing & Air. We’re thrilled to hear that Domenic provided excellent service while replacing your toilet and addressing your plumbing needs. Your appreciation means a lot to us, and we’re glad you had a positive experience!
Lanelle Garcia11 reviewsiTotal number of Google reviews Lanelle has written across all businesses on Google Maps, not just this one.
Technician was on time, courteous, professional and friendly. All my questions were answered satisfactorily. We have used Rosenberg for about 5 years and have been very pleased with their work and customer service. Rated 5 stars only because there is not a higher score option.
Price assessment: Great price
Price: $1–200
Services: Service not listed
Response from the owner · 5 years ago
Thank you so much for your nice remarks! We really appreciate you allowing us to help you with your heating and air conditioning needs!
Kathleen Del CastilloLocal Guide · 31 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
My husband was with our technician. He recommended installing a surge protector for the outside unit; it was reasonably priced. I'm glad we had it installed before this weekend 's thunderstorm!
Response from the owner · Edited 3 years ago
Kathleen, Thank you for your comments about Melanie. We appreciate the opportunity to help you with you air conditioning service needs.
Kevin McCaslin5 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
I recently had Jony from Rosenberg Plumbing and Air perform HVAC maintenance on 11/2/26, and I could not be happier with the experience. Jony was both professional and friendly, making the entire process smooth from start to finish. He arrived on time, explained everything clearly, and treated my home with care. Their attention to detail and friendly approach gave me complete confidence in their work. I highly recommend Jony and Rosenberg Plumbing and Air for anyone in need of reliable, top-quality service!
Services: Heating system maintenance
Response from the owner · 6 days ago
Kevin, we are glad that Jony
took good care of you. Thank you for allowing Rosenberg, Plumbing and Air to help you with your HVC service and maintenance. We appreciate your business.
Elizabeth Lawson2 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Antonio, thank you very much for your review and your comments. We appreciate you taking the opportunity to give us feedback. Thank you for allowing Rosenberg Plumbing & Air to help you with your heating air conditioning and plumbing needs.
Kathleen Tritchler4 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
The service technician, Sean, performed the fall maintenance on our heating system. He arrived during the prearrangd service window. The office always lets us know when the technician is on their way. Sean as knowlegable and informative. We have used Rosenberg Heat/AC for 15 years and have been happy with their services. They have replaces systems, updated duct work and done routine maintenance for us. We highly recommend them. Trustworthy and reliable.
Services: Heating system maintenance
Response from the owner · 8 years ago
Thank you for your review!
Cheri Campos4 reviewsiTotal number of Google reviews Cheri has written across all businesses on Google Maps, not just this one.
Had an amazing experience with the technicians and this company as a whole! They will be our go to plumbers for sure!!!
Price assessment: Reasonable price
Price: $200–400
Services: Plumbing leak repair
Response from the owner · a week ago
Cheri, thank you for the wonderful review! We're so glad our team made your plumbing repair experience a positive one. Hearing that we've earned your trust as your go-to plumbers means the world to us! We truly appreciate you choosing Rosenberg Plumbing & Air and look forward to being here whenever you need us.
