Animal hospital · Roseville, CA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%84+20.4Value 14%97+13.7Replies to reviews 7%98+6.9Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 40 veterinary techniciansiPosition by Experts Score among all companies we track in this category. · better than 90%
4.8★★★★★299 Google reviews · 24 photos
92%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the clinic 4.8 out of 5 based on 299 reviews, with the owner responding to 75 percent of them. Clients frequently praise the facility's cleanliness, punctual appointments, and clear communication regarding medical options and costs. Staff members are noted for their kindness and gentle handling of pets during exams and end-of-life care. However, some low-star reviews criticize the handling of deposits, specifically complaints about non-refundable fees for rescheduled appointments and perceived dishonesty regarding billing practices.
Google rating: 4.8 out of 5 from 299 reviews (92% five-star).
Reviews on this page: 299 Google reviews (249 with written comments, 31 with photos).
Owner responses: the business replied to 75% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Roseville Animal HospitalVeterinary Technicians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roseville Animal Hospital: 84/100 on this factor. Category median: 83.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roseville Animal Hospital: 84/100 on this factor. Category median: 78.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 90.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roseville Animal Hospital: 97/100 on this factor. Category median: 87.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roseville Animal Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roseville Animal Hospital: 98/100 on this factor. Category median: 49.A
98
Bar = this company · dark tick = category median.
Star ratings
299 Google reviews we collected
4.8of 5
5 stars27692%
4 stars72%
3 stars31%
2 stars21%
1 star114%
Praise vs complaints
Phrases our text analysis found in 249 written reviews
96%praise
Praise38196%
Complaints174%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1126%
Reasonable3174%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16842%
Price & value5514%
Speed & response5113%
Would recommend4511%
Quality & results3810%
Communication287%
Honesty & trust133%
What customers talk about
We read 249 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Highly recommend this clinic for their kindness, compassion, exceptional care and welcoming environment.”
“I think this is extremely unprofessional and uncaring since they were not put out by an appt.”
“The prices are fair, and the doctors are incredibly professional, knowledgeable, and compassionate.”
“It's a genuinely pleasant place with caring people, but it doesn't deserve as high of a rating as it has currently if it's so expensive.”
“…s getting rejected and over priced— but THIS animal hospital took us right away.…”
“He is incredibly knowledgeable and professional I would highly recommend him and the entire team and Roseville animal hospital.”
“Would not recommend, will not use again.”
“Always friendly, and dona great job of explaining medication and home care instructions.”
“I went to get an international dog health certificate and was not working apparently because the paper that they gave doesn't have any stamps or any s…”
“They truly listen to your concerns, explain everything clearly in simple terms, and never push unnecessary procedures or extra costs.”
“It is such a relief to have a veterinary team that genuinely cares about both the pet's well-being and the owner's peace of mind.”
People customers mention
Vijay10 reviews
Vet5 reviews
Kalyani5 reviews
Ashley4 reviews
Vets4 reviews
Vikash4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Jamie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Highly recommend this clinic for their kindness, compassion, exceptional care and welcoming environment. Roseville Animal Hospital in Roseville staff were gentle, and understanding. They truly listen to your concerns, explain everything clearly in simple terms, and never push unnecessary procedures or extra costs.…
Reasonable priceService not listed
MelissaLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
All staff is very kind and considerate with our kitty. There is a warm feel to the office which I appreciate.
Reasonable price
Gina7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The staff is very friendly, office is extremely clean & they provided excellent care for my dog. Wouldn’t go anywhere else for my dogs pet needs.
Kristina6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This is the best veterinarian I have ever taken my pets to. They are kind and compassionate. Absolutely recommend!
Reasonable price
Brent7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I have been taking my dogs to dr. Vijay for years now. He is incredibly knowledgeable and professional I would highly recommend him and the entire team and Roseville animal hospital.
Reasonable price
rommel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Excellent experience at Roseville Animal Hospital. The staff is professional, caring, and attentive, and they always treat our pets with kindness and compassion. I truly appreciate the quality of care they provide. Highly recommended!
Highly recommend this clinic for their kindness, compassion, exceptional care and welcoming environment. Roseville Animal Hospital in Roseville staff were gentle, and understanding. They truly listen to your concerns, explain everything clearly in simple terms, and never push unnecessary procedures or extra costs. It is such a relief to have a veterinary team that genuinely cares about both the pet's well-being and the owner's peace of mind. Thank you for providing such exceptional, empathetic care!
Price assessment: Reasonable price
Services: Service not listed
Melissa ScharlachLocal Guide · 22 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Thank you for sharing your positive feedback with us, Rhonda! We look forward to providing excellent care for your kitties in the future!
Sincerely,
Gabe Reed
Practice Manager
Kristina Drobot6 reviewsiTotal number of Google reviews Kristina has written across all businesses on Google Maps, not just this one.
I have been taking my dogs to dr. Vijay for years now. He is incredibly knowledgeable and professional I would highly recommend him and the entire team and Roseville animal hospital.
Price assessment: Reasonable price
rommel macaspac2 reviewsiTotal number of Google reviews rommel has written across all businesses on Google Maps, not just this one.
Excellent experience at Roseville Animal Hospital. The staff is professional, caring, and attentive, and they always treat our pets with kindness and compassion. I truly appreciate the quality of care they provide. Highly recommended!
Price assessment: Reasonable price
Services: Service not listed
Sean Dugan11 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
The staff at RAH are awesome. Always friendly, and dona great job of explaining medication and home care instructions.
They have a clean waiting room, and cool scale to weigh yourself.....but I was told that's for the animals....😂
Tim&Karla Melchiori3 reviewsiTotal number of Google reviews Tim&Karla has written across all businesses on Google Maps, not just this one.
