Vanessa IshLocal Guide · 20 reviewsTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper helpful and patient. Thank you!!!
Rosewood Guitar
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%85+54Reliability 28%90+25.4Replies to reviews 8%21+1.7Experts Score= 81Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 40 musiciansPosition by Experts Score among all companies we track in this category. · better than 56%
4.8 ★★★★★ 56 Google reviews · 6 photos
88%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Jul 2026latest review
Rosewood Guitar at a glance
Google reviewers rate Rosewood Guitar 4.8 out of 5 based on 56 reviews, highlighting knowledgeable staff who provide patient assistance with classical and steel string guitar selection, restringing, and repairs. Customers frequently praise the store's diverse inventory across price ranges and helpful advice for beginners and experienced players alike. However, some reviewers criticize the return policy as unclear and unprofessional, noting that limited weekday availability makes scheduling instrument returns difficult.
- Google rating: 4.8 out of 5 from 56 reviews (88% five-star).
- Reviews on this page: 56 Google reviews (28 with written comments, 2 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: July 29, 2026.
- Service: Musician serving Mukilteo, Washington.
Data from Google, last updated October 28, 2026.
Score profile vs other musicians
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rosewood Guitar: 85/100 on this factor. Category median: 79.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rosewood Guitar: 90/100 on this factor. Category median: 76.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rosewood Guitar: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rosewood Guitar: 21/100 on this factor. Category median: 38.D
21
Bar = this company · dark tick = category median.
Star ratings
56 Google reviews we collected
- 5 stars4988%
- 4 stars59%
- 3 stars12%
- 2 stars12%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 28 written reviews
- Praise2796%
- Complaints14%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1864%
- Quality & results414%
- Price & value311%
- Would recommend27%
- Honesty & trust14%
What customers talk about
We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Even though I don't play guitar, I needed my instrument restrung, and the staff at Rosewood Guitar were incredibly helpful.”
“The staff's knowledge and willingness to help, combined with their dedication to excellent customer service, made for a great experience.”
“Sold my guitar there, fair price, great service”
“Overall, my visit to Rosewood Guitar was a positive experience, and I would highly recommend this shop to anyone in need of guitar services.”
“Knowledgeable, friendly, and trustworthy.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
GLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Very nice store dedicated to classical guitar! Despite me being a beginner, the staff still spent a lot of time with me. They provided a lot of helpful knowledge.
ScottLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
During my brief visit, I was pleasantly surprised by the level of customer service I received. Even though I don't play guitar, I needed my instrument restrung, and the staff at Rosewood Guitar were incredibly helpful. The gentleman who assisted me was kind and patient, and he gave me a set of strings and directed…
shayne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
I took in an Epi Flying V that needed some nut and fretwork. Absolutely happy with the work! It now plays as well as any Gibson I have. Kyle did a fantastic job! Thank you!
Meghan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Excellent service. I brought an old guitar in to be restrung for use in my music classes at school (k-8). They donated a guitar case to store the instrument in.
Kevin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★
Very helpful and will take their time to assist and advise anything you may need
Aaron4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Great shop with a beautiful selection of guitars across all prices. The guitar I bought cost 95% less than what the other customer in the store bought while I was there, but they were happy to give me just as much help and attention.
Photos
Customer reviews
4.8 ★★★★★ 56 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
G GLocal Guide · 20 reviewsTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery nice store dedicated to classical guitar! Despite me being a beginner, the staff still spent a lot of time with me. They provided a lot of helpful knowledge.
Tom BashLocal Guide · 72 reviewsTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat guitar store!
Scott HoaglandLocal Guide · 43 reviewsTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDuring my brief visit, I was pleasantly surprised by the level of customer service I received. Even though I don't play guitar, I needed my instrument restrung, and the staff at Rosewood Guitar were incredibly helpful. The gentleman who assisted me was kind and patient, and he gave me a set of strings and directed me to online resources to finish the job myself. He didn't pressure me into buying anything or try to push a profit, which was refreshing to see. It was evident that his priority was ensuring I had what I needed to complete the task at hand. Overall, my visit to Rosewood Guitar was a positive experience, and I would highly recommend this shop to anyone in need of guitar services. The staff's knowledge and willingness to help, combined with their dedication to excellent customer service, made for a great experience.
shayne mckean4 reviewsTotal number of Google reviews shayne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI took in an Epi Flying V that needed some nut and fretwork. Absolutely happy with the work! It now plays as well as any Gibson I have. Kyle did a fantastic job! Thank you!
Meghan McCormick1 reviewTotal number of Google reviews Meghan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service. I brought an old guitar in to be restrung for use in my music classes at school (k-8). They donated a guitar case to store the instrument in.
Kevin Haylock6 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery helpful and will take their time to assist and advise anything you may need
Aaron Kassover4 reviewsTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat shop with a beautiful selection of guitars across all prices. The guitar I bought cost 95% less than what the other customer in the store bought while I was there, but they were happy to give me just as much help and attention.
Stephen OliverLocal Guide · 267 reviewsTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFirst time visiting there after hearing so much about it and browsing the website many times. Excited to finally lay eyes on the best local collection of quality classical guitars! Cons: Some of the guitars were really dusty and the one collection room felt almost too humid. It was awkward and off-putting to me (as a black man in my fifties) to be told as the first response to me (in a cautionary tone) that the guitars I asked about were "more expensive." There's an implicit assumption there or suggestion of one, that wasn't pleasant. (I wouldn't ask about the guitars if I couldn't afford one, thank you very much). Pros: Great collection of guitars with a nice variety of compositions: Brazilian rosewood, cedar, German spruce, etc. Matt definitely knows guitars. It's enjoyable to deal with a patron that knows and enjoys the product themselves. He had even heard of the luthiers I have been talking with. Decent collection of sheet music. I found a somewhat rare transcription I had recently looked at online. Bonus: surprising number of steel string guitars on inventory there.
Teri Smethurst Yeh5 reviewsTotal number of Google reviews Teri has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat guitars. Recommend!
Business details
- Address: 8402 Greenwood Ave N, Seattle, WA 98103
- Phone: (206) 297-8788
- Website: rosewoodguitar.com
- Service area: Mukilteo, WA