Roto-Rooter Plumbing & Water Cleanup in Austin holds a 4.8/5 rating from 3469 reviews, with the owner responding to every entry. Customers frequently praise technicians for their punctuality, clear communication, and ability to identify root causes of plumbing issues. However, recurring criticisms in lower-rated reviews focus on high pricing, particularly for simple repairs and water mitigation services, with some customers noting that costs were disclosed only after work began.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Barry was great! Friendly and efficient!
Thank you, Jamie! We're glad to hear that Barry provided friendly and efficient service. Your feedback is greatly appreciated! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
We had a great experience with their water mitigation team! They were super responsive and got things handled quickly!
I appreciate you sharing your experience, Beth. I'm glad to hear that the water mitigation team met your expectations, but I'm sorry to learn about the challenges you faced with the reconstruction group. Your feedback is important, and we will take it into consideration. If you need further assistance or have any concerns, please feel free to reach out to us. Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
$550 to install a dishwasher. Priced it out after the install. 1 hr 30 minutes total at the house. Felt like highway robbery to me Install guy was nice an cordial
I understand your concerns about the installation cost, William. It's important to feel you're getting good value for your money. I'm glad to hear that the installer was nice and cordial. If you have any further questions or need assistance, feel free to reach out to us. Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
Larry was very communicative, professional and efficient. He even found an area that was leaking that I didn’t know about! I highly recommend !!
Thank you, Suzi! We're glad to hear that Larry's communication and efficiency made a positive impact, and we appreciate your recommendation! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
Amazing service, Larry and James were absolutely amazing! They explained everything they were doing, gave me tips and tricks and if they couldn’t finish the job, they gave me their cards so they could come back! Larry and James are my official plumbers for my home!
Thank you, Itsawilliamsthing! We're glad to hear you had an amazing experience with Larry and James. It's great that they provided you with helpful tips and ensured you felt supported throughout the process. We appreciate your trust in them as your official plumbers! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
Friendly, knowledgeable and efficient. Got the job done.
Thank you, Michael! We appreciate your kind words about our team's friendliness and efficiency. It's great to hear that we got the job done for you. Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
Patrick was dispatched to complete a drain cleaning at my home after hours on a Saturday. He was courteous, professional, and tidy throughout the visit. He clearly explained the scope of work and took care to leave the work area clean upon completion. I especially appreciated his professionalism, attention to detail, and willingness to provide service outside of regular business hours.
Thank you, Christopher, for your kind words! We're glad to hear that Patrick provided you with excellent service and demonstrated professionalism. Your appreciation for his efforts means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
James did an awesome job explaining the situation I’m very impressed with his prompt response and commit
Thank you, Candelario! We're glad to hear that James was able to provide you with clear explanations and prompt responses. Your feedback is greatly appreciated! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
Wonderful technician. On time.detailed and provided tips to avoid our drainage issue in the future. Highly recommend,Adam!
Thank you, Brad! We're glad to hear that you had a great experience with our technician and appreciated the tips provided. Your recommendation means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
Jesus was amazing. Was transparent with what he was doing and was very honest. Glad he was the one that responded
Thank you, Thomas! We're glad to hear that Jesus made such a positive impact during your experience. Your feedback is truly appreciated! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]