Customers frequently cite punctual arrivals, clear communication, and thorough explanations of repairs as positive aspects of the service. However, several low-star reviews highlight significant concerns regarding high costs, aggressive upselling, and lack of itemized receipts. Some patrons also noted instances of property damage during visits and dissatisfaction with the company's response to pricing disputes.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Kurtis was friendly and super efficient.
Thank you, John! We're glad to hear that Kurtis made a positive impression with his friendliness and efficiency. Your feedback is appreciated! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
Fast service! Curt was great!
Thank you, Lyssa! We're glad to hear you enjoyed the fast service and that Curt made a positive impression. Your feedback means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
Outstanding service from Roto Rooter (this time w Sean), as always’
Thank you, Collin! We appreciate your kind words and are glad to hear that Sean provided you with outstanding service. Your support means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
Scheduling was easy and the work was done in a timely matter.
Thank you, Ron! We appreciate your feedback on the scheduling and timely service. Your satisfaction is important to us. Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
They got my sink sorted out, on the weekend, in less than a couple of hours. Excellent work, tidy, and polite.
Thank you, Jeremiah! We're glad to hear that your sink was sorted out quickly and to your satisfaction. We appreciate your kind words about our team's work. Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
Thank you for coming out immediately saving me from a big disaster. Throughout the process the communication and professionalism was top notch.
Thank you, Cana! We're glad we could assist you quickly and appreciate your kind words about our communication and professionalism. Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
Definitely recommend. Friendly, courteous, fast. Explained repairs and suggestions on how to avoid in the future. Respectful of home. Best service experience possible.
Thank you, Susan! We appreciate your kind words and are glad to hear you had a great service experience. It's fantastic to know our team provided clear explanations and respected your home. Your recommendation means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
The plumber was really nice and is the only reason I gave two stars, but he didn't do much and the cost was through the roof: $350 to auger my toilet. I turned to Ron the Sewer Rat to get a inspection and it was only $250. The inspection resolved my issue.
Thank you for sharing your experience, Donald. I’m glad to hear that you found our plumber nice, but I understand your concerns regarding the cost and the service provided. We strive to offer value to our customers, and your feedback is important to us. Please send an email to [email protected] with your full service address, ZIP code, and a copy of this review so we can work to improve your experience. Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
Fantastic service
Thank you, Conner! We appreciate your kind words about our service. Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
Professional and answered all my questions. Quick and clean. Thank you
Thank you, Paula! We're glad to hear that our team was professional and able to address all your questions. Your feedback means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]