Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Customers consistently praise the company for punctual arrivals, professional communication, and efficient resolution of issues like clogged drains, toilet repairs, and water heater diagnostics. Technicians are frequently noted for explaining problems clearly and leaving work areas clean. However, low-star reviews highlight significant concerns regarding high pricing, lack of upfront cost estimates, and instances where repairs required follow-up by other contractors.
Data from Google, last updated November 9, 2026.
1,060 Google reviews we collected
Phrases our text analysis found in 793 written reviews
How often each topic comes up in the written reviews
We read 793 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“DJ was excellent, knowledgeable, quick and efficient professional.”
“Plumber named Noe was not helpful, a simple toilet install was to complicated for him and a charge of $625 to lift a toilet that was already unbolted…”
“I had a wonderful experience with this company and service with Ian from start to finish, the service was professional, efficient, and reliable.”
“Our licensed plumber arrived late, despite multiple unanswered calls from us, and didn't acknowledge being late.”
“Great service, came so quick when dealing with an emergent leak and solved everything quickly.”
“Grossly overcharged for laughably incompetent work: re-plumbed under the kitchen sink to replace brass with PVC.”
“They arrived on time, explained everything clearly, and took the time to make sure the job was done right.”
“I highly recommend them to anyone looking for trustworthy, high-quality service for their home!”
“He deserves 5 stars for his professionalism and workmanship.”
“Bi came out and got the job done for a reasonable price and a timely manner definitely will be hiring them for next issue !”
“Would recommend using someone else unless they stop ripping customers off with overcharging for basic work.”
“Honest analysis of the problem with the water heater.”
“So, Roto Rooter is structurally motivated to scam you.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 1,060 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Quick service. Great result. A+
Thank you, Primrose! We appreciate your kind words and are glad to hear you had a great experience with our service. Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
Awesome, prompt service again! We’re repeat customers for all of our plumbing care. DJ was excellent, knowledgeable, quick and efficient professional.
Thank you, Russell! We appreciate your continued trust in us for your plumbing needs. We're glad to hear DJ provided excellent service. Looking forward to serving you again! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
Johnston (477) was a life saver! We couldn’t get Roto Rooter out to clear our courtyard drain in a downpour, so we called another company. We paid and they didn’t know how to fix the problem. We bought a pump at 9:00 pm! When Johnston came out he knew exactly what to do and fixed the drain right before another storm! Thank you!
Thank you, Joanne! We're so glad to hear that Johnston was able to help you with your drain issue just in time. Your satisfaction means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
I am embarrassed to say this review is three years late, however it’s just as sincere today as it was back then. I dropped one of my grandmother’s earrings down the drain. It had immense sentimental value to me, and I despaired ever getting it back. But your guys came through for me! Still grateful today, Sincerely, Susan
Thank you, Susan, for sharing your heartfelt experience! We're so glad to hear that our team was able to help you recover your grandmother's earring. Your gratitude means a lot to us! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
Would recommend for great service
Thank you, Dr., for your recommendation! We appreciate your kind words about our service. Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
I had a wonderful experience with this company and service with Ian from start to finish, the service was professional, efficient, and reliable. They arrived on time, explained everything clearly, and took the time to make sure the job was done right. They were respectful of my home, paid attention to detail, and left everything clean and tidy. I truly appreciate their excellent work and outstanding customer service. I highly recommend them to anyone looking for trustworthy, high-quality service for their home!
Thank you, Daisy! We're so glad to hear you had a wonderful experience with our team, especially with Ian. Your kind words about our service and attention to detail mean a lot to us. We appreciate your recommendation and look forward to serving you again! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
Excellent Service – Highly Recommend Roto-Rooter! I want to give a huge thank you to the Roto-Rooter team for helping us with our sewer clog issue! A special thank you to Dwayne Lowe for taking the time to explain the situation with our pipes and providing such helpful and detailed information. He was very knowledgeable, professional, and informative, making sure I understood what was going on and what needed to be addressed. I also want to give a big thank you to Alpha and his partner (I'm sorry I didn't catch his name) for their hard work in unclogging our sewer line. I truly appreciate their time, effort, and dedication to getting the job done. Dealing with sewer problems can be stressful, but having a team that is professional, patient, and willing to explain everything makes a huge difference. Thank you again, Dwayne, Alpha, and the entire Roto-Rooter team! Your hard work and excellent customer service are greatly appreciated. I would definitely recommend your services to others!
Thank you, Sonia, for your fantastic review! We're so glad to hear that Dwayne, Alpha, and the team could assist you with your sewer clog issue and provide you with the information you needed. Your recommendation means a lot to us, and we truly appreciate your kind words about our service! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
Needed my toilet snaked for a condiment container that one of my kids flushed. Alpha and Mario came out immediately, assessed the problem and offered a solution that I agreed with. Time was of the essence, due to travel, and they immediately got to work and finished within 20 mins. They were professional, clean, quick and kind. I would absolutely use them again!
Thank you, Jade! We're glad Alpha and Mario could assist you quickly and professionally. We appreciate your trust in us and look forward to helping you again in the future! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
I’m so happy I called this company! It was so easy to schedule an appointment. I scheduled it the night before and Pablo came right on time the next morning. He fixed my kitchen sink in a timely manner and gave me helpful tips to avoid future problems. Everything went smoothly! I’ll be hiring them again!
Thank you, Fred! We're glad to hear that scheduling was easy and that Pablo provided timely service and helpful tips. We look forward to assisting you again! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
Honest analysis of the problem with the water heater. Was given multiple options on how to proceed. Great work by technician Oscar G. on informing us whats wrong w the water heater
Thank you, Fonz! We appreciate your feedback and are glad Oscar provided you with clear options regarding your water heater. Your satisfaction is important to us! Thank you, Pat Swanson Customer Satisfaction Manager [email protected]
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts