Google reviewers rate Roto-Rooter Plumbing & Water Cleanup in New Bedford, MA, 4.8 out of 5 stars based on 1,624 reviews, with the owner responding to all feedback. Customers frequently praise technicians for punctuality, professionalism, and effective resolution of issues like clogged drains and leaks, noting clear communication and helpful maintenance tips. However, recurring criticism in lower-star reviews highlights high service costs and aggressive upselling tactics, with some customers reporting misdiagnoses or unexpected charges for simple repairs.
Google rating: 4.8 out of 5 from 1,624 reviews (93% five-star).
Reviews on this page: 1,624 Google reviews (1,166 with written comments, 9 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 24, 2026.
Service: Drain Cleaning Service serving New Bedford, Massachusetts.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.8
★★★★★
1,624 reviews on Google
5★1,515
4★50
3★8
2★8
1★43
Reviews from Google, shown as published (original wording, unedited).
SB
Steven Bartlett3 reviews
★★★★★
I have to admit. This was the first-time I've ever called a plumber as a home owner. Ralph has well over achieved the expectation of a plumber. Very well maintained and honest. He has a great heart and very caring of his career. I recommend Ralph for any problem that you try to fix but ask for help. Thank you .
Response from the owner · a day ago
Thank you, Steven! We're glad to hear that Ralph exceeded your expectations and provided such caring service. Your recommendation means a lot to us!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
Kiro was fantastic - very professional and did an amazing job fixing our toilet. Helpful, responsive, and got the job done!
Services: Toilet repair
Response from the owner · 6 days ago
Thank you, Jessica! We're glad to hear that Kiro provided fantastic service and got your toilet fixed efficiently. We appreciate your feedback!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
Ronnie came in and did what 4 other plumbers could not do - unclog my bathroom sink. He did the job quickly and was very pleasant to deal with. I would highly recommend Ronnie to anyone looking for drain cleaning services.
Price assessment: Reasonable price
Price: $600–800
Services: Drain cleaning
Response from the owner · a week ago
Thank you, Jim! We're glad to hear Ronnie was able to help with your bathroom sink and that you had a positive experience. We appreciate your recommendation!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
While my clogged shower was not an emergency, they did come within two hours. it took about 30-40 minutes ,he did a great job ,left the bathroom clean and he was very pleasant. I did think the price was quite high for just a clogged shower drain that got snaked.
Price assessment: Overpriced
Price: $600–800
Services: Drain cleaning
Response from the owner · 3 weeks ago
Thank you, Cathy, for your feedback! We're glad to hear that our team was able to address your clogged shower promptly and left everything clean. We appreciate your comments about the pricing and will take that into consideration. Your satisfaction is important to us!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
Dominic was great. His communication and explanations were professional and on point. Very polite, very respectful and caring. Definitely recommend Roto-Rooter services.
Response from the owner · a month ago
Thank you, Sarah! We're glad to hear that Dominic provided such great service with clear communication and respect. Your recommendation means a lot to us!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
We are very pleased with the work that the plumber did. He was kind, quick and informative. Very pleased.
Response from the owner · a month ago
Thank you, Catherine! We're glad to hear you were pleased with the plumber's work and found him kind and informative. Your satisfaction means a lot to us!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
Gilbert was amazing. On time, worked extremely hard to fix our clogged drain. Professional, polite and a wonderful technician who saved us from clogged drain, leaks and further damage. Would recommend Gilbert at Roto Rooter to everyone!
Thank you, Jack! We appreciate your kind words about Gilbert and are glad to hear he provided such excellent service. Your recommendation means a lot to us!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
The employee was extremely pleasant.. unlike the last one that came to my house to snake.. also found out that he lied to me because he was LAZY and didnt want to work.. so i paid $350 for him to pretty much do nothing but the employee today 👍🏼
The job was done quickly and efficiently. They were very friendly and provided tips to keep my sink and disposal working properly.
Price assessment: Reasonable price
Price: $400–600
Services: Drain cleaning, Faucet repair
Response from the owner · a month ago
Thank you, Paula! We're glad to hear that the job was completed quickly and efficiently, and that our team provided helpful tips. Your satisfaction means a lot to us!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
