How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%74+17.9Value 14%50+7.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Momentum penalty82−1.8Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORERoto-Rooter Plumbing & Water Cleanup
Rockville, MD · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #68Position by Experts Score among all companies we track in this category. of 82 septic tank services · 4.8★ from 1,238 Google reviews
Report card
Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for drain cleaning
Clear ✕All 105 Google reviews tagged “Drain cleaning” · showing 20
he did a greayt job of snaking the clogged drain
The technician was on-time, very nice, knowledgeable, did a complete job. He didn't rush it. He showed me what was the problem. I'll definitely recommend him and his company. Im satisfied and happy. Thank you
Marvin the plumber was absolutely PROFESSIONAL and FAsT.!!!!! Thank you Marvin!!!!
Israel did excellent work. Fixed the problem and cleaned up everything. Also explained the issues-very helpful.
The tech Chal, was able to fine the issue and repair the problem.
Vincente was great, this is the 3rd time he has serviced my home. He explained everything he would be doing, went over possible consequences of his treatment, and then checked his work several times before cleaning up his tools. I would have no problem with him coming back if needed.
Charl was my plumber. I liked him and he was friendly knowledgeable and thorough. He cleaned under my sink more than he needed to. Attention to detail.
Very happy with the plumber you sent and how quickly you responded to my drain clog. But the price was double what you charged for the same service in the recent past. $800. is too high for the service on one drain.
Professional, efficient and thorough! Technician provided information and thoroughly explained the service. Went beyond the expected! Thank you!
Company was on time.Employee was great.he found out what was wrong and fixed the problem.,great service would get them again
Vicente came out and unclogged our kitchen sink. He was professional and knowledgeable. Highly recommend
Vincente clearly communicated what he discovered about the clog and the plan to clear it. He also advised us about future care of all the drains. Excellent service.
Vicente was absolutely FABULOUS! He told me exactly what he was doing. Let me know what was going on. He left the area super clean. It was a bit expensive but I did not mind paying for the exceptional service and professionalism exhibited by Vicente. I'll use Roto Rooter again but will request Vicente specifically.
Great experience Vicente gave a great experience job well done I'm an hvac guy didn't cry got the job done drain is draining better than before
We had a cogged basement drain Friday at 5:30. Called Roto-Rooter and talked to a real person, not an AI assistant. She was great! Serviceman arrived on time and fixed the issue that evening at a fair price.
Prompt service, well after hours, that was well explained and executed.
Snaked main line. Has offered superior service through multiple visits. Contacted dc water on our behalf for broken line
Vincent was great. Very knowledgeable and efficient
Nice technician, got the job done quick and efficiently. Removed the tree root problem. Would recommend to others.
Vicente was fantastic!! Response was prompt and he explained the problem thoroughly and fixed the issue. Give him a raise!!!!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 105 | $228–$493 |
| Toilet repair | 68 | $216–$593 |
| Plumbing | 68 | — |
| Plumbing pipe repair | 44 | $322–$1.1k |
| Plumbing leak detection | 37 | $104–$618 |
| Plumbing leak repair | 21 | $271–$1.1k |
| Water heater installation | 17 | $1.2k–$2.4k |
| Faucet repair | 13 | $295–$680 |
