How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%74+17.9Value 14%50+7.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Momentum penalty82−1.8Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORERoto-Rooter Plumbing & Water Cleanup
Rockville, MD · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #68Position by Experts Score among all companies we track in this category. of 82 septic tank services · 4.8★ from 1,238 Google reviews
Report card
Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for drain cleaning
Clear ✕All 105 Google reviews tagged “Drain cleaning” · showing 40
he did a greayt job of snaking the clogged drain
The technician was on-time, very nice, knowledgeable, did a complete job. He didn't rush it. He showed me what was the problem. I'll definitely recommend him and his company. Im satisfied and happy. Thank you
Marvin the plumber was absolutely PROFESSIONAL and FAsT.!!!!! Thank you Marvin!!!!
Israel did excellent work. Fixed the problem and cleaned up everything. Also explained the issues-very helpful.
The tech Chal, was able to fine the issue and repair the problem.
Vincente was great, this is the 3rd time he has serviced my home. He explained everything he would be doing, went over possible consequences of his treatment, and then checked his work several times before cleaning up his tools. I would have no problem with him coming back if needed.
Charl was my plumber. I liked him and he was friendly knowledgeable and thorough. He cleaned under my sink more than he needed to. Attention to detail.
Very happy with the plumber you sent and how quickly you responded to my drain clog. But the price was double what you charged for the same service in the recent past. $800. is too high for the service on one drain.
Professional, efficient and thorough! Technician provided information and thoroughly explained the service. Went beyond the expected! Thank you!
Company was on time.Employee was great.he found out what was wrong and fixed the problem.,great service would get them again
Vicente came out and unclogged our kitchen sink. He was professional and knowledgeable. Highly recommend
Vincente clearly communicated what he discovered about the clog and the plan to clear it. He also advised us about future care of all the drains. Excellent service.
Vicente was absolutely FABULOUS! He told me exactly what he was doing. Let me know what was going on. He left the area super clean. It was a bit expensive but I did not mind paying for the exceptional service and professionalism exhibited by Vicente. I'll use Roto Rooter again but will request Vicente specifically.
Great experience Vicente gave a great experience job well done I'm an hvac guy didn't cry got the job done drain is draining better than before
We had a cogged basement drain Friday at 5:30. Called Roto-Rooter and talked to a real person, not an AI assistant. She was great! Serviceman arrived on time and fixed the issue that evening at a fair price.
Prompt service, well after hours, that was well explained and executed.
Snaked main line. Has offered superior service through multiple visits. Contacted dc water on our behalf for broken line
Vincent was great. Very knowledgeable and efficient
Nice technician, got the job done quick and efficiently. Removed the tree root problem. Would recommend to others.
Vicente was fantastic!! Response was prompt and he explained the problem thoroughly and fixed the issue. Give him a raise!!!!
Great experience and Vicente did a great job!!
Vicenti was efficient, knowledgable and professional throughout and was quick to finish within a limited time to meet our client’s class schedule.
Vincente was prompt with service he fixed the problem Vincente cleaned up the area before leaving he was polite and pleasant
My basement drainage experienced a clog, resulting in an overflow. Rotor Rooter promptly scheduled a technician to arrive on the same day, within an hour! Vicente provided excellent service in diagnosing, explaining, and resolving the issue. I will certainly recommend their services.
The technician showed up within the time frame promised. He assessed the problem and when his initial solution didn't yield positive results, he dropped back to plan B, which was 100% accurate and resulted in the the clearing of a very clogged drain pipe.
Service was fast and complete. The technician was thorough, friendly. He explained everything so I could understand what the problem was and how he was going to correct it.
My home had a clogged laundry drain. We paid $900.00 and the tech was here for an hour. Hardly worth the labor. Get a snake and do it yourself. Convenance was not worth it. Not for an hours worth of work.
Vincente was a pro, thank you Vincente.
Delonte did a great job. He talked me through everything and resolved the problem quickly.
Vincente was really professional and helpful in investigating what was going on with my kitchen sink. I had already had 2 plumbers come and check it out and after a couple of days, the sink will clog up again. Vincente found the root of the problem and explained to me the step by step process of how he was going to fix it.
Missed 3 hour points when business drain was clogged and was an emergency. Then didn’t explain that they will charge over $2000 to do it. Could’ve bought a machine and done it ourselves and still ave money.
Victor Lyan was awesome. We had a big clog and he went above and beyond to help us out. He spent more time than we had anticipated trying to get the job done right. Highly recommended!
Jose @ Roto Rooter Baltimore is amazing!! My mom and I had called Len the Plumber and explained that we had a serious mainline back up. First the tech Chance called and stated he was going to be here late. He was scheduled for 11 to 2. So the new hours were 2 to 5 and he showed up at 20 minutes to 5 and looked…
Go (5461) was fantastic. Came quickly, explained everything well, and took care of all repairs. I plan on requesting him in the future if I have any more issues.
I had an absolutely terrible experience with Roto-Rooter and cannot recommend them. Not only did the technician arrive 4 hours late, wasting my day, but the pricing was predatory. He initially quoted me an outrageous $1,800 just to unclog a toilet. When I told him that was too high, he immediately dropped the price…
Go 5461 thank you for the excellent job cleaning the pipeline.
Had a pipe blockage somewhere in my home resulting in a sewage smell (didn’t know where for sure); called RR and they were at my house in an hour. First Kyle showed up to make sure there was no immediate need for repair and then Victor worked diligently for at least two hours to solve the problem. He took the time…
Go 5461 was absolutely fantastic during a difficult day. He explained so much of how my water and sewage pipes work in my home, and included me and each step of the diagnosis, fix, and clean up afterwards. I will request Go every time I have plumbing needs or emergencies!
CHAL was the most amazing person. He was very kind and respectful. Everything was explained carefully. Chal worked so hard to get our pipe cleared out of any blockage and we’re happy with his work. We will definitely be recommending chal 😊
I was absolutely distraught about the drain problem in my basement. A friend recommended Roto-Rooter and I’m glad they did! The technician was friendly, knowledgeable and helped me understand the problem. He cleared the drain and I can use my kitchen and laundry again. Thank you so much! Roto-Rooter will be my…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 105 | $228–$493 |
| Toilet repair | 68 | $216–$593 |
| Plumbing | 68 | — |
| Plumbing pipe repair | 44 | $322–$1.1k |
| Plumbing leak detection | 37 | $104–$618 |
| Plumbing leak repair | 21 | $271–$1.1k |
| Water heater installation | 17 | $1.2k–$2.4k |
| Faucet repair | 13 | $295–$680 |
