Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Roto-Rooter Plumbing & Water Cleanup logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%74+17.9Value 14%50+7.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Momentum penalty82−1.8Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Roto-Rooter Plumbing & Water Cleanup

Rockville, MD · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #68Position by Experts Score among all companies we track in this category. of 82 septic tank services · 4.8★ from 1,238 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Water Cleanup is better than 80% of septic tank services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 74% of septic tank services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Water Cleanup is better than 87% of septic tank services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 50% of septic tank services.C
50
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Water Cleanup is better than 82% of septic tank services.A
82
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 100% of septic tank services.A
100

Reviews for your job

Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.

Roto-Rooter Plumbing & Water Cleanup for faucet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.43
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$314–$845
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 55/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 31
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Faucet installation”

Chuck3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

Terrible! Tech came to install my kitchen sink faucet. Before he proceeded to install the new faucet which I bought, he quoted me $163. I said that’s too much for installing just a faucet. I said, “However, my main toilet is not sitting right, if you can fix that also, I’m ok with the price.” He took a look at the…

Paid $1–200Toilet repairFaucet installation
Lisa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The plumbing technician, Praiseson, was knowledgeable and did a great job for me. The work I requested was professionally completed in a timely manner.

Plumbing pipe repairFaucet installationPlumbing leak repair
Patricia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Vincente provide excellent service from Roto Rooter when replacing my garbage disposal and kitchen faucet, he was punctual, courteous, and conducted himself with professionalism throughout the process. I appreciated that he took the time to show and explain the defective parts to me, ensuring that I understood the…

Paid $1,000+Reasonable priceGarbage disposal installationFaucet installation
Robin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

A late night water leak led us to call Roto-Rooter. Vicente responded within the hour and explained that the cause was Supply line had failed. He put in an angle stop on the hot water line and returned the next day to replace the kitchen faucet. He explained everything extremely well and was quite efficient.

Paid $800–900Not surePlumbing pipe repairFaucet repairFaucet installation
Wendy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Langham nung3650 Did a great job very professional was very satisfied with your job

Faucet installation+ Responsiveness+ Punctuality+ Quality
claretha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have used Roto Rooter twice within the past six months for candle wax getting poured down the garbage disposal and a leak today. The technician was Zam. He was very professional, very polite and I like the work that he did at my home. If and when we need repair work again for plumbing, or repairs again I will…

Plumbing leak detectionFaucet installationGarbage disposal repair
Ravi4 months ago★★★★★

Rating only, no written review.

Paid $500–600Reasonable pricePlumbing leak detectionFaucet installation

Price

$786+88% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 59%Overpriced 14%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning105$228–$493
Toilet repair68$216–$593
Plumbing68—
Plumbing pipe repair44$322–$1.1k
Plumbing leak detection37$104–$618
Plumbing leak repair21$271–$1.1k
Water heater installation17$1.2k–$2.4k
Faucet repair13$295–$680

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