How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%74+17.9Value 14%50+7.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Momentum penalty82−1.8Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORERoto-Rooter Plumbing & Water Cleanup
Rockville, MD · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #68Position by Experts Score among all companies we track in this category. of 82 septic tank services · 4.8★ from 1,238 Google reviews
Report card
Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for faucet repair
Clear ✕All 13 Google reviews tagged “Faucet repair”
The plumber Mia was great. Was able to diagnose fix problem quickly and not too expensive. Very happy with them.
A late night water leak led us to call Roto-Rooter. Vicente responded within the hour and explained that the cause was Supply line had failed. He put in an angle stop on the hot water line and returned the next day to replace the kitchen faucet. He explained everything extremely well and was quite efficient.
Very professional service and flat rate included coming back for a second day (on a Sunday) to install a replacement part and fix the leak. Thank you!
Service was great. Vicente was on time and explained all of my options for the repair.
Earl was great—he was here early, he was super-efficient, and his work was first rate. Thanks, Earl!
Jeff, and a trainee, arrived quickly for an emergency situation. They were knowledgeable, efficient, polite and went the extra mile to be kind and compassionate! I would have them both back in my home any day!
Our technician was so friendly and worked until he had to stop! However came back the next morning to finish the job, and it was on a Sunday!! So happy!!
My service technician, Khai Dal, was very professional in the way he went about his work. He was very helpful in letting me know exactly what I needed to purchase so that he could get the job done. He was on time and very thorough, paying attention to every detail, taking time to check his work, making sure that…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 105 | $228–$493 |
| Toilet repair | 68 | $216–$593 |
| Plumbing | 68 | — |
| Plumbing pipe repair | 44 | $322–$1.1k |
| Plumbing leak detection | 37 | $104–$618 |
| Plumbing leak repair | 21 | $271–$1.1k |
| Water heater installation | 17 | $1.2k–$2.4k |
| Faucet repair | 13 | $295–$680 |
