Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%74+17.9Value 14%50+7.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Momentum penalty82−1.8Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORERoto-Rooter Plumbing & Water Cleanup
Rockville, MD · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #68Position by Experts Score among all companies we track in this category. of 82 septic tank services · 4.8★ from 1,238 Google reviews
Report card
Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Water Cleanup is better than 80% of septic tank services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 74% of septic tank services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Water Cleanup is better than 87% of septic tank services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 50% of septic tank services.C
50
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Water Cleanup is better than 82% of septic tank services.A
82
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 100% of septic tank services.A
100
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for water heater repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$148–$593
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 20
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 7 Google reviews tagged “Water heater repair”
Neka1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Praiseson did excellent work repairing the hot water heater.
Great priceWater heater repair
Megan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Our water heater line was leaking and they fixed it right up!
Water heater repair+ Responsiveness+ Punctuality+ Quality
JohnLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Mr. Gino Kennedy tech #8532 was very professional. He took his time to inform me as a customer of various options available. Furthermore, he was knowledgeable and very respectful. It is apparent he cares for his clients as he did not attempt to sell unnecessary options. I would highly recommend him and wish he is…
Water heater repair+ Responsiveness+ Punctuality+ Quality
Jocelyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Chris A #7689 was amazing! He was clear on what needed to be done. He was efficient and he included us every step of the way. I would absolutely give Chris 5 stars for his professionalism and responsiveness.
Plumbing leak detectionPlumbing pipe repairWater heater repair+ Responsiveness+ Punctuality+ Quality
Tony6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Very friendly people, had my water heater fixed in a timely manner. Love it!
Water heater repair+ Responsiveness
Yvette4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Rating only, no written review.
Paid $400–600Reasonable priceWater heater repair
Bill10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Water heater repair+ Punctuality+ Quality+ Professionalism
Price
$786+88% vs typical septic tank services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 14%Reasonable 59%Overpriced 14%Not sure 13%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 105 | $228–$493 |
| Toilet repair | 68 | $216–$593 |
| Plumbing | 68 | — |
| Plumbing pipe repair | 44 | $322–$1.1k |
| Plumbing leak detection | 37 | $104–$618 |
| Plumbing leak repair | 21 | $271–$1.1k |
| Water heater installation | 17 | $1.2k–$2.4k |
| Faucet repair | 13 | $295–$680 |
