Google reviewers rate Royal Automotive LLC 4.9 out of 5 based on 334 reviews, with the owner responding to 36 percent of them. Customers frequently praise the shop for its punctuality, clear communication regarding repair status, fair pricing, and high-quality auto body work, often noting that vehicles are returned on time and detailed. However, a small number of low-star reviews criticize specific instances of poor finishing, such as uneven door gaps, and describe delays in receiving estimates or unresolved mechanical issues.
Google rating: 4.9 out of 5 from 334 reviews (95% five-star).
Reviews on this page: 334 Google reviews (263 with written comments, 32 with photos).
Owner responses: the business replied to 36% of reviews.
Most recent review: October 29, 2026.
Service: Auto Glass Repair serving Chicago, Illinois.
Data from Google, last updated November 11, 2026.
Star ratings
334 Google reviews we collected
4.9of 5
5 stars31695%
4 stars62%
3 stars10%
2 stars41%
1 star72%
Praise vs complaints
Phrases our text analysis found in 263 written reviews
97%praise
Praise48297%
Complaints133%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results12425%
Staff & attitude9820%
Would recommend7716%
Communication6513%
Speed & response5812%
Honesty & trust418%
Price & value326%
What customers talk about
We read 263 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Bottom line, the repairs exceeded my expectations and the car is running great.”
“This is absolutely the worst body shop I’ve ever dealt with!”
“Royal Auto is a legit business with a professional operation.”
“Overall, I’m very satisfied with the service and would definitely recommend this body shop!”
“Very good treatment by all other body shops, I do not recommend Royal automotive.”
“I’m very satisfied with the work and communication, which is huge for me as far as service goes.”
“It is rare to find a shop that cares this deeply about getting the job done right rather than just getting it done fast.”
“I brought my 2020 GR Supra in for extensive work, and the level of care and transparency I experienced throughout the entire process was second to none.”
“I was not trying to list every single problem, but just to warn people to not go to a shop that will lie to their customers and do very shady work.”
“Their pricing is extremely fair, and they always go the extra mile to get our vehicles back to us quickly, minimizing any inconvenience.”
“I lost a very expensive Tag Hauer watch in my car - one of the mechanics found it while examining my driver panel and promptly returned it when I pick…”
People customers mention
Chris17 reviews
Josh14 reviews
Sue7 reviews
Farm4 reviews
Subaru4 reviews
Chicagoland3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Everything was perfect and better than it was before I brought it in. Looked the front end. Looks like a brand new car
Price assessment: Not sure
Services: Service not listed
Response from the owner · a week ago
Thank you PJ! We appreciate your trust to help you with your automotive needs. Glad to know you are happy with the results! You have been a pleasure to work with.
javier O2 reviewsiTotal number of Google reviews javier has written across all businesses on Google Maps, not just this one.
I would not hesitate recommending this shop or returning here for future auto body needs. Bottom line, the repairs exceeded my expectations and the car is running great. I’m very satisfied with the work and communication, which is huge for me as far as service goes. Royal Auto is a legit business with a professional operation.
Positive: Punctuality, Quality, Professionalism, Value
Services: Body & Trim, Tires
Orlando Fernandez5 reviewsiTotal number of Google reviews Orlando has written across all businesses on Google Maps, not just this one.
I am writing to express my sincere appreciation for your outstanding service. I have been a Royal Automotive customer for over 10 years, and your professionalism and dedication to making customer service a number one priority have always stood out. Your team consistently goes beyond their expertise to repair my vehicles.
I can finally say I have found a great home for whenever any of my vehicles need repairs. Thank you, Royal Automotive!
Charlie C.3 reviewsiTotal number of Google reviews Charlie has written across all businesses on Google Maps, not just this one.
Royal Automotive LLC provides exceptional, detail-oriented auto body service backed by proactive communication and an unwavering commitment to absolute perfection. I brought my 2020 GR Supra in for extensive work, and the level of care and transparency I experienced throughout the entire process was second to none. The team is remarkably kind, honest, and accommodating. They seamlessly handled adjustments along the way—from coordinating cash payments and discounts to accommodating extra add-ons like installing my DRLs and carbon fiber mirror caps. When dealing with a tricky situation involving multiple previous layers of paint on my hood, they didn't take shortcuts. Instead, they proactively communicated the challenge and even chose to re-do the paint multiple times on their own accord because they refused to let the car leave until it met their rigorous standards. It is rare to find a shop that cares this deeply about getting the job done right rather than just getting it done fast. If you want thorough workmanship, transparent updates, and a team that treats your car with the utmost precision and respect, Royal Automotive is the absolute best choice in Chicago.
Price assessment: Great price
Services: Painting, Body & Trim
Tony Heinrichs4 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
I have been bringing all of our cars to Royal for over 20 years. They are always professional and get amazing work done in a timely manner. I will continue to bring all our cars to Royal for years to come!
Response from the owner · a year ago
Thank you Tony! You are always a pleasure to work with. We appreciate your loyalty and trust and do not take it for granted!
Thomas Comerford4 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Su is smart, attentive and very good at describing the parts and work needed on the car. (My rear door and panel was damaged in a collision.) I felt in good hands. The work by her crew was well-done and the turnaround fast. I would def bring my current or future vehicle to Su if in need of repairs.
Price assessment: Reasonable price
Services: Painting, Body & Trim
Maureen Sullivan10 reviewsiTotal number of Google reviews Maureen has written across all businesses on Google Maps, not just this one.
I can’t say enough amazing things about this place. They are always honest, kind, and responsive. I always leave here feeling like I am in good hands and also being guided accurately and with integrity. Also, just enjoyable humans to interact with.
