zig zag5 reviewsTotal number of Google reviews zig has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNick, Daniel and Nick did a perfect job
Royal Moving & Storage Los Angeles
5.0 ★★★★★ 3,440 Google reviews · 24 photos
98%five-star reviews
70%reviews answered by the owner
Nov 2026latest review
Royal Moving & Storage Los Angeles at a glance
Google reviewers report a 5/5 rating from 3,440 reviews, with the owner responding to 70% of feedback. Customers frequently praise the crew's punctuality, efficiency, and careful handling of items, often noting the company's ability to provide same-day service. However, some low-star reviews describe issues with unexplained price increases, missing or damaged belongings, and poor communication regarding delivery schedules.
- Google rating: 5.0 out of 5 from 3,440 reviews (98% five-star).
- Reviews on this page: 3,439 Google reviews (3,312 with written comments, 897 with photos).
- Owner responses: the business replied to 70% of reviews.
- Most recent review: November 2, 2026.
- Service: Mover serving Los Angeles, California.
Data from Google, last updated November 2, 2026.
Star ratings
3,439 Google reviews we collected
- 5 stars3,38298%
- 4 stars211%
- 3 stars70%
- 2 stars60%
- 1 star231%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise4,53999%
- Complaints541%
Topic share
How often each topic comes up in the written reviews
- Speed & response1,35530%
- Staff & attitude1,18026%
- Would recommend87519%
- Quality & results71316%
- Communication1774%
- Price & value1654%
- Honesty & trust1283%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fast, efficient, and super careful will all of my belongings.”
“The movers were late, they entered the information wrong after our initial consultation, they are trying to bring two more movers and are increasing o…”
“They wrapped everything & were super nice & attentive”
“Sergei and Ivan did such an amazing job and was very professional definitely would recommend and use them again”
“Would not recommend this company at all.”
“Excellent service we got the entire move done in less than 8 hours and I had a lot of stuff!”
“In addition there was a family table that had a hole in the middle and all four sides of the table were damaged.”
“I really appreciated Daniel’s communication and the entire team’s positive attitude and attention to detail.”
“They really went above and beyond being helpful and their fee was extremely reasonable even cheap.”
“2x overpriced.”
“Everything was transparent, efficient, and seamlessly organized from the very beginning.”
“This company is dishonest and trucks!”
People customers mention
- Alex 103 reviews
- Nick 86 reviews
- Art 75 reviews
- Michael 48 reviews
- Movers 45 reviews
- Val 43 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
5.0 ★★★★★ 3,440 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Kristin NelsonLocal Guide · 17 reviewsTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe crew worked really hard to get my move going! Peter and his crew managed to get my huge couch out of my old apartment and into my new one. They didn't complain once despite this being their second job of the day.
- Services: In-state moving
Skylar Richardson9 reviewsTotal number of Google reviews Skylar has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast, efficient, and super careful will all of my belongings. My task rabbit movers bailed on me last minute, so I called Royal and they sent two strong guys out by the afternoon— same day. Shoutout to Andy and Dmitry! Thanks again! 🙏
- Price assessment: Reasonable price
- Price: $500–1,000
- Services: Local moving
Response from the owner · 3 hours ago
Having movers arrive the same day after your plans fell through must have made a stressful day much easier. Andy and Dmitry will be glad to hear you appreciated their speed and care with your belongings. We’re grateful you called Royal Moving & Storage for your Los Angeles move, Skylar. Customer Care Department
Joe Zarate5 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service we got the entire move done in less than 8 hours and I had a lot of stuff! High recommend will hire again!
Response from the owner · 8 hours ago
Joe, finishing a move with lots of belongings in under eight hours is a terrific result, and we’re glad the service earned your recommendation. The Royal Moving & Storage crew handling your Los Angeles move will be happy to hear you’d hire us again. Customer Care Department
Sandy Hwang7 reviewsTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwful service and attitudes by the movers. Too bad because I was impressed by the service provided by the office staff. Very responsive and courteous. But the actual movers were awful. They didn’t want to do the work. Claimed things were too heavy to move so had to charge extra. They were light enough that one person was able to move each item alone. They ended up sitting around for an hour doing nothing on the clock while we were sorting stuff out with the office.
Response from the owner · 8 hours ago
We sincerely apologize for your experience during the move and for the concerns you raised about the movers’ attitude, additional charges, and time spent waiting while the matter was addressed with our office. We’d like to offer a refund for the move as a gesture of goodwill. We’ve attempted to reach you by phone; please contact our Customer Care Department at (503) 782-9685 so we can discuss this and assist with the refund process. Customer Care Department
maricelagee1 reviewTotal number of Google reviews maricelagee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHelped me move same day after the movers I had hired damaged all my items & I needed someone to help me within hours. They wrapped everything & were super nice & attentive
Response from the owner · 15 hours ago
Hi Marice, We're so glad we were able to step in and help when you needed us most! Unfortunately, moving doesn't always go as smoothly as expected, but we're happy our team could turn things around and provide you with the care, attention, and service you deserved. Thank you for trusting us!
Ross Kellogg6 reviewsTotal number of Google reviews Ross has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience would use again 👍
- Price assessment: Reasonable price
- Services: Local moving
Response from the owner · a day ago
A great overall experience is exactly what we hope our movers in Los Angeles provide, Ross. We’re glad you’d use Royal Moving & Storage again, and we’ll pass your words along to the crew, who’ll be glad to hear them. Customer Care Department
Lisa Kanapsky2 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were amazing! Very efficient and helpful! Would definitely recommend!!
Response from the owner · a day ago
The efficient, helpful service from our moving company in Los Angeles clearly made your experience a good one, Lisa. The crew at Royal Moving & Storage will be glad to know you’d recommend them, and we appreciate you sharing that recognition. Customer Care Department
Tamsin Goldsmith1 reviewTotal number of Google reviews Tamsin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing job! Crazy fast and efficient! Thank you!
Response from the owner · a day ago
That kind of speed is wonderful to hear about! We’re glad your move in Los Angeles felt efficient, and the crew at Royal Moving & Storage will appreciate knowing their fast work stood out. Thanks for recognizing the team’s pace and efficiency. Customer Care Department
Cody Banta2 reviewsTotal number of Google reviews Cody has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreg and his guys were awesome
Response from the owner · 2 days ago
Greg and his crew will be glad to know their work stood out. We’re grateful you chose Royal Moving & Storage for your move in Los Angeles, and we appreciate you sharing your praise with us. Thanks for trusting us with your move. Customer Care Department
Business details
- Address: 4102 Melrose Ave, Los Angeles, CA 90029
- Phone: (424) 728-4433
- Website: royalmovingco.com
- Service area: Los Angeles, CA