Customers frequently praise the company for punctual arrivals, thorough diagnostics, and clear communication regarding repairs and maintenance. Technicians are often described as knowledgeable, professional, and helpful when explaining issues or recommending solutions. Recurring criticisms in lower-rated reviews involve unexpected price increases for after-hours service and dissatisfaction with upselling practices or incomplete initial repairs.
Google rating: 4.9 out of 5 from 9,673 reviews (94% five-star).
Reviews on this page: 9,676 Google reviews (7,473 with written comments, 93 with photos).
Owner responses: the business replied to 46% of reviews.
Most recent review: October 25, 2026.
Service: Electrician serving Atlanta, Georgia.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
9,673 reviews on Google
5★9,056
4★336
3★40
2★51
1★193
Reviews from Google, shown as published (original wording, unedited).
MH
Ms. Holly J10 reviews
★★★★★
Once again RS Andrews came through in a time of need. I had a last minute accident happen with my plumbing and RS Andrews was able to come out the same day. The person named Charles was very knowledgeable, professional, and made me feel less anxious because I was worried he wouldnt be able to fix the problem. He did so with flying colors and I am once again a satisfied customer. I have been using RS Andrews for my plumbing and heating (HVAC) for over 5 years and will continue to do so! It doesnt matter the problem they can fix it and they have professioals who work for them.
Price assessment: Reasonable price
Price: $200–400
Response from the owner · 2 hours ago
Holly, thank you so much for the loyal support over the past 5+ years—appreciate your business and working with you again! ⭐⭐⭐⭐⭐ We’re glad we could get out the same day and that Charles’ knowledge and professionalism helped ease your worries while getting everything fixed up with your plumbing and HVAC 🔥🧊.
Deborah, thanks so much for the 5-star review! ⭐⭐⭐⭐⭐ We’re happy to hear our team was professional and kept things clear and informative—really appreciate you taking the time to share.
Kwame was great. You performed his maintenance work with the highest level of professionalism. Great guy! RS Andrew has been a company I have used in the past and continue to use. Customer care experience is also top-notch. Will highly recommend.
Price assessment: Reasonable price
Price: $200–400
Services: Heating system maintenance
Response from the owner · 5 hours ago
Chinedu, thanks so much for the awesome review—Kwame will be glad to hear you appreciated his professionalism and great attitude ⭐⭐⭐⭐⭐. We really appreciate your continued business and are happy to hear our customer care has stayed top-notch!
The technician was great. He did a thorough evaluation of the problem and he is very informative.
Price: $1–200
Response from the owner · 8 hours ago
Jimmy, thank you for the 5-star review! ⭐⭐⭐⭐⭐ We’re glad to hear our technician was thorough and kept you informed throughout the evaluation—appreciate you choosing RS Andrews ❄️💨
Pau Sum was great. He was knowledgeable, efficient and got the broken water line repaired without any problems.
Price assessment: Reasonable price
Price: $800–1,000
Services: Plumbing leak repair
Response from the owner · 8 hours ago
Gary, thanks so much for the 5-star review! ⭐⭐⭐⭐⭐ We’re happy to hear Pau Sum was knowledgeable and efficient, and got that broken water line repaired smoothly 💧
The young man that came to my home was very helpful, on time, and knowledgeable!
Services: HVAC system repair, HVAC system maintenance, A/C system maintenance
Response from the owner · 6 months ago
Kerrick, thank you for the 5-star review! ⭐⭐⭐⭐⭐ We really appreciate you shouting out our technician for being on time, helpful, and knowledgeable—exactly how we like to roll. 😄
Jonathan assessed our slow draining sink and advised on the best "first steps" to take. He was very considerate, professional, timely!
Price assessment: Reasonable price
Price: $1–200
Services: Plumbing pipe repair, Service not listed
Response from the owner · 10 months ago
🌟🌟🌟🌟🌟 Thanks for the 5-star rating! We're delighted to hear that Daniel took such great care in assessing and explaining your plumbing needs. It's wonderful to know you found his thorough approach and explanations helpful. 😊 Appreciate your support!
Once again RS Andrews fixed it. No stupid up charge for evenings or weekends. Service technicians are both nice and smart. I have had 3 other providers and now I don't use anyone else
Price assessment: Reasonable price
Response from the owner · 12 hours ago
Appreciate you sticking with RS Andrews—love hearing we got everything fixed up again and that our technicians were friendly and sharp. Thanks for trusting us after trying a few other providers; we’re proud to be your go-to! ⭐⭐⭐⭐⭐ ❄️🔥
Chris was punctual, courteous and professional. He did a thorough job . He explained all that he did. I was very pleased with his performance.
Positive: Professionalism
Services: A/C system maintenance
Response from the owner · a year ago
Thanks, Claude! 🌟 We're delighted to hear that Luis made a fantastic impression with his courtesy and professionalism. It's great to know he kept you informed every step of the way. Appreciate your feedback, and here’s to smooth-running systems! 😊✨
Thank you, Roosevelt Raybon, for the highest rating. We aim to please all customers. We are so happy we met your expectations. We hope to be of service to you again in the future.
