Google reviewers rate RTB Gym 4.6 out of 5 based on 145 reviews, with the owner responding to ten percent of them. Customers frequently praise the facility’s old-school atmosphere, specialized heavy equipment, and welcoming staff who encourage members. However, recurring criticisms highlight billing errors, unexplained membership charges, and instances of staff being absent from the front desk or acting rudely toward customers.
Google rating: 4.6 out of 5 from 145 reviews (81% five-star).
Reviews on this page: 145 Google reviews (96 with written comments, 6 with photos).
Owner responses: the business replied to 10% of reviews.
Reviews from Google, shown as published (original wording, unedited).
A
Anthony11 reviews
★★★★★
Got banned for no reason. By some bald dude. Didn’t give me a reason just said I’m going to give you a refund youre banned and cut your membership. it’s cuz im Mexican American.
Gotta be oppressed by immigrants my whole life just to be too Mexican for thee whites smh.
Busyness: Way more people than usual
Powerlifting equipment: Bench press, Other
Response from the owner · a month ago
I employ lots of Mexican Americans and half of my members are Mexican American. Also half of our music is Latin music. When were you banned? Also you were given no reason? Very doubtful lol!
Be careful with your bank account!! I needed to go cancel my membership twice thinking it was done the first time, yet they were still charging me each month, and also had another issue during winter, long story short, same story, but this time when I tried going back to the gym, they tried charging me the 4 months I didn't even assist to the gym which I was out of the country...
People behind the desk don’t know what there doing don’t know how the memberships run there no managers no specific times to talk to someone important about my issues I’m having with the gym I’m sure they will quickly ban me and my group and just steal our money because that’s what the do take deposits and then add on things that they didn’t explain wasn’t included in the gym never ship I was told I could only use posing room once because I had a trail membership so I decided hey I like everything about this gym including the posing room I’m gonna open an account the day I opened it I used the posing room next day told that it’s an add on to the membership either 5 bucks a day or another 150 per person to use the room the owner brags about but leaves out you will not get to use j
Like when pther gyms have ice baths it’s explained that it’s an add on or red light saunas but when told them that this should be explained before I open a member ship the lady’s response is this isn’t one of them gyms ? Excuse me what is one of those gyms explain what your spending your money on that you work hard for hours long or the fact you just work at a place because it’s easy money and other people have to deal with it 👎🏻and then threatened that you’ll go get one of the boys the owner as if that’s a threat 💯I’ve been treated better at low grade open gyms like planet fitness the lady says we have famous body builders who come here is this how you treat them or is that why you feel it’s ok to just ban or treat pearls like that
Response from the owner · 5 months ago
The best part about this review is the person doing the review called the gym over 50 times in 8 hours and reached out to the gym owner's personal page and gym's page on social media to harass them. I also liked when they behaved unreasonbly and we had to call the police on them. It was a fun time and makes their whole review very reliable and not crazy. good times ;)
Yes we already say it we're gonna say it again this is the best place for the food delicious clean and for drink I see the best place ever definitely we come back for that clean place and highly we recommend everybody there's and thank you
I started coming to this gym just 6 months ago as a complete newbie to working out consistently and having a gym membership in general. I was in the middle of my weight loss journey and was so intimidated. My friend/trainer recommended it to me and I have been so pleasantly surprised. The staff/owner are super kind, knowledgable and helpful. I have been met with encouragement, motivation and feel very happy to call this my home gym! It can be super intimidating to start something new and this gym/the people in it made me feel comfortable instantly. Highly recommend.
