Analyzing 10,199,56510.2M ReviewsFor 28,86728.9K Experts
Google reviewers rate Ruben's Auto Repair 4.9 out of 5 based on 190 reviews. Customers frequently praise the shop for its punctuality, transparent communication, and fair pricing, noting that staff often assist with rentals or provide detailed explanations of repairs. However, some lower-rated feedback highlights concerns regarding diagnostic accuracy, service delays, and disputes over warranty coverage or billing for undetuted issues.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
190 Google reviews we collected
Phrases our text analysis found in 159 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 159 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend Ruben’s Auto Repair to anyone looking for honest, reliable, and professional automotive service.”
“Very communicative, very punctual and very trustworthy and honest.”
“The team is knowledgeable, thorough, and takes pride in doing quality work.”
“They should have said up front that the warranty wouldn't transfer and they wouldn't be covering the repair that they didn't fix in the first place.”
“…a when fuel pump failed, Ruben was willing to get us in and diagnosed quickly, loaned us a car and drove us around town thank you Ruben and Kate you A…”
“Whether you are a local or just traveling through I highly recommend Ruben’s auto repair.”
“They are trustworthy, affordable, kind, honest, and fair.”
“Overpriced and did not fixed my car as they said .”
“They communicate clearly, treat customers with respect, and make sure the job is done right.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Ruben's Auto Repair LLC for 8 kinds of job. Pick one to see what they paid and said.
Ruben was great to work with. Very communicative, very punctual and very trustworthy and honest. Will definitely be working with him again
I highly recommend Ruben’s Auto Repair to anyone looking for honest, reliable, and professional automotive service. The team is knowledgeable, thorough, and takes pride in doing quality work. They communicate clearly, treat customers with respect, and make sure the job is done right. It’s refreshing to find an auto…
We took our car to them to get a diagnosis of what was making a rattling sound on the left side of our car. They came back with a great detailed report and found that our radiator was leaking too. Their customer service here is also awesome. Great people!
These guys are super helpful and down to earth. It can be overwhelming to get your car work done with so many choices of shops and some shops not being very good but this shop really cares about its people.
Was traveling to Canada when fuel pump failed, Ruben was willing to get us in and diagnosed quickly, loaned us a car and drove us around town thank you Ruben and Kate you Awesome!!
I wish I could truly express my gratitude for the amazing service I received. Not only did Ruben’s do a great and timely repair, they went above and beyond to get use out of a bind. Whether you are a local or just traveling through I highly recommend Ruben’s auto repair. TOP NOTCH SERVICE!
| Job | Reviews | Category typical |
|---|---|---|
| Auto engine diagnostic | 22 | — |
| Oil change | 18 | — |
| Steering & suspension repair | 16 | — |
| Brake service & repair | 12 | — |
| Transmission | 10 | — |
| Tires | 10 | — |
| Brakes | 10 | — |
| Air conditioning | 10 | — |
4.9 ★★★★★ 190 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Ruben was great to work with. Very communicative, very punctual and very trustworthy and honest. Will definitely be working with him again
Best shop in town hands down!
I highly recommend Ruben’s Auto Repair to anyone looking for honest, reliable, and professional automotive service. The team is knowledgeable, thorough, and takes pride in doing quality work. They communicate clearly, treat customers with respect, and make sure the job is done right. It’s refreshing to find an auto repair shop you can trust. I wouldn’t hesitate to recommend Ruben’s Auto Repair to friends, family, or anyone needing dependable automotive service. Great people, great service, and a shop that stands behind their work!
Ruben is a real one! Good prices and exceptional service 🙏
We took our car to them to get a diagnosis of what was making a rattling sound on the left side of our car. They came back with a great detailed report and found that our radiator was leaking too. Their customer service here is also awesome. Great people!
These guys are super helpful and down to earth. It can be overwhelming to get your car work done with so many choices of shops and some shops not being very good but this shop really cares about its people.
We purchased an RV and the seller and I called Rubens because they had fixed the RV and said they'd transfer the warranty on their work so we bought the RV with the understanding the warranty would be covered... Only to find out that they want another 217 to diagnose the AC issue and will only fix it if it was something they worked on. Fair. However, if it wasn't something they fixed, they would charge more. The RV was taken to them by the seller to be fixed and they said it was fixed, it wasn't. Also, they only told us after the phone call, when I called to schedule the repair, that the year has passed and the warranty won't transfer, anyway. It just felt incredibly unfair and I'm unimpressed with how it was handled. I will not be using them in the future. It all felt like they were trying to get out of addressing this. I'll find someone else this round. I understand but it just felt unjust and dishonest in my opinion. They should have said up front that the warranty wouldn't transfer and they wouldn't be covering the repair that they didn't fix in the first place.
Was traveling to Canada when fuel pump failed, Ruben was willing to get us in and diagnosed quickly, loaned us a car and drove us around town thank you Ruben and Kate you Awesome!!
I wish I could truly express my gratitude for the amazing service I received. Not only did Ruben’s do a great and timely repair, they went above and beyond to get use out of a bind. Whether you are a local or just traveling through I highly recommend Ruben’s auto repair. TOP NOTCH SERVICE!
I took my car to Ruben on a Sunday getting a code for ignition coils. He figured out what was going on and was able to have my car back to me before end of business today. (Friday after) Less than one week had warranty dealt with and helped me figure out payment. They were kind and welcoming. Dealerships usually rely on the name on the building but there are some who don't have a big name and have to rely on their skills, compassion, and empathy. Rubens Automotive is the latter. 10 out of 10 recommend!
Analyzing 10,199,56510.2M ReviewsFor 28,86728.9K Experts
