RUSH Physical Therapy - Naperville - Route 59 at a glance
Google reviewers rate the clinic 4.9 out of 5 based on 188 reviews, frequently praising knowledgeable therapists, personalized treatment plans, and a welcoming, family-oriented atmosphere. Patients report effective care for various injuries, including post-surgical recovery, chronic pain, and sports-related issues, often noting that staff listen to patient feedback and provide clear explanations. However, low-star reviews highlight concerns regarding transparent pricing, unexpected billing changes, and aggressive marketing tactics, with some citing poor communication and perceived pressure for additional services.
Google rating: 4.9 out of 5 from 188 reviews (96% five-star).
Reviews on this page: 188 Google reviews (172 with written comments, 1 with photos).
Owner responses: the business replied to 66% of reviews.
I have nothing but good things to say about Rush PT on Rt. 59! Bri was my therapist and was personable, intentional, and very knowledgable. I actually enjoyed going to my PT appointments because I felt so much better afterwards and I looked forward to doing my exercises at home because it was truly helping. I would recommend Bri again and again! Thank you so much!
Response from the owner · a year ago
We really appreciate your feedback. Our patient-therapist relationships are built on compassion, trust, superior service, and dedication to excellence. We'll gladly share your feedback with our team and see that they are recognized.
jose hernandez3 reviewsiTotal number of Google reviews jose has written across all businesses on Google Maps, not just this one.
Thank you for your fantastic feedback. Compassion, professionalism, trust and expertise are the key elements of our patient care philosophy. We'll make sure your kind words reach our staff members.
Krista Engen3 reviewsiTotal number of Google reviews Krista has written across all businesses on Google Maps, not just this one.
Amazing staff- Beth is a miracle worker. The facility is clean and well equipped, and the whole staff is so welcoming and wonderful. I have worked with Beth in the past for PT during my pregnancy, and I was so glad to be able to see her again recently at this new location which is much more convenient for me. I am now happy to be injury and pain free!
Response from the owner · a year ago
It's always exciting to read such wonderful feedback. We love to hear that we are upholding our commitment to excellence. Thank you for entrusting us with your care, and remember, we're always here for you.
Chelsey & Ashkan1 reviewiTotal number of Google reviews Chelsey has written across all businesses on Google Maps, not just this one.
Our family has been treated by Beth for years. My wife visits for regular support with a chronic issue, but I have seen the PTs here as well for maintenance on a long time back issue. After multiple surgeries and years of discomfort, I've been able to make so much progress at RUSH Physical Therapy. Strengthening and core work as well as learning adaptive measures have allowed me to do activities that are important to me while avoiding pain and re-injury. This is a great place!
Response from the owner · a year ago
It's always exciting to read such wonderful feedback. We love to hear that we are upholding our commitment to excellence. Thank you for entrusting us with your care, and remember, we're always here for you.
Chelsey QuickLocal Guide · 85 reviewsiTotal number of Google reviews Chelsey has written across all businesses on Google Maps, not just this one.
I have a chronic hip issue that requires consistent treatment and strengthening. This is something that I see the therapists here for, and feel they have truly partnered with me in my care and are invested in my success. The dynamic in this clinic is so comfortable and the management has created a real sense of family not only between the staff but also among the patients. It is such an inclusive and positive environment that it feels impossible to not succeed here. Would strongly recommend!
Response from the owner · a year ago
Thank you for your feedback. We're always happy to hear that we've provided an exceptional experience for our patients. We wish you all the best!
Jake SheehanLocal Guide · 20 reviewsiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
Activa is great place to have therapy. They take the time to listen to you and adjust your situation as the sessions go forward. They did an excellent job with my hip issue.
Response from the owner · 2 years ago
Thanks for coming to see us for your hip pain and trusting us with your PT needs!
Qunoot Ahmed4 reviewsiTotal number of Google reviews Qunoot has written across all businesses on Google Maps, not just this one.
I made an appt for a tmj massage and asked price for non insurance and was told it will be $175. I make the appt a week or so in advance and the day of get bombarded via texts saying it's $225 for an evaluation and i can buy a package of 10 for $1750 to be used in 90 days.
They're not the best at communicating before hand so keep that in mind
Response from the owner · 2 years ago
Sorry, we do not even provide TMJ services, you were unclear when scheduling your appointment and asked for general physical therapy. Given that you were not insured, we offered our self pay options and you had ok’d the prices, then cancelled 10 minutes prior to your appointment after your appointment and pricing were both confirmed. Looks like we were not a good fit for you, best of luck in your rehab search.
Susan Bennington10 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Kevin W. was absolutely amazing. He not only listened to my pain points (no pun intended) but he tailored the plan according to my needs and outcome plan. He guided me thru what I thought were good exercises and help tweak them. From a company standpoint , activa was also amazing and would highly recommend anyone needing PT to check them out.
Response from the owner · 2 years ago
Thanks for trusting us with your care and coming to see us Mr. Abrar, we appreciate your choosing us for your PT needs and for your wonderful feedback!
Tanusp SinghLocal Guide · 21 reviewsiTotal number of Google reviews Tanusp has written across all businesses on Google Maps, not just this one.
Excellent Physical Therapy Clinic in Naperville! I went for my post arm surgery therapy, and within few weeks achieved great results. Kevin is very knowledgeable and excellent with his treatment. I would highly recommend this place!
Response from the owner · 8 years ago
Thanks Tanu, we are thrilled you are feeling so much better!
