Russell Real Estate Services - Amherst Office at a glance
Google reviewers rate the agency 4.8 out of 5 based on 148 reviews, frequently citing agents for their professionalism, consistent communication, and assistance with both buying and selling transactions. Clients often highlight the staff's punctuality, knowledge of local properties, and helpfulness during complex processes like closing or finding lenders. Common criticisms involve poor responsiveness to specific inquiries, such as unanswered phone calls, and persistent marketing emails that ignore unsubscribe requests.
Google rating: 4.8 out of 5 from 148 reviews (93% five-star).
Reviews on this page: 148 Google reviews (101 with written comments, 3 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: July 28, 2026.
Service: Real Estate Developer serving Lorain, Ohio.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.8
★★★★★
148 reviews on Google
5★137
4★5
3★2
2★1
1★3
Reviews from Google, shown as published (original wording, unedited).
NS
Nancy Schuster6 reviews
★★★★★
Christina was amazing throughout the entire process of selling our home. She was informative, professional, and always prompt in addressing our questions and concerns. We encountered some unexpected complications along the way, but Christina handled every challenge with confidence and expertise, keeping us informed with clear and consistent communication.
She provided quality recommendations, demonstrated a deep understanding of our situation, and showed genuine compassion and care throughout the process. Her dedication and hard work ultimately helped us sell our house and achieve our asking price. I couldn't be more grateful for her guidance and highly recommend Christina to anyone looking to buy or sell a home.
My wife Lori and are overjoyed with Andrea. She made things work extremely easy and fast. She was over the top professionally and personally with us and everyone we know she's helped. She treats everyone like family. Every step was simple and smooth. We're probably in our forever home now but if we ever sell another house there won't be anyone else we'd want to work with. These things are all true even though she's really my cousin. Love her and Jeff very much and will forever.
Rick did a fabulous job keeping me posted on events and closing information. I had a buyer that was not very reliable and we had to change closing date over three times. I live over three hours from my home being sold so it was nice to know Rick was looking after the house and the process.
Muhammad was a fantastic real estate agent. Being a first time home buyer, I was nervous going into the process but Muhammad was very attentive, knowledgeable, and put me at ease about the process and now I'm in a home that I love. I would recommend this agent to anyone I know looking into buying a home!
Ralph Mercado was an amazing agent from start to finish. He was always available and made sure we found our dream home. He was there every step of the way for me and my wife and we couldn’t recommend him more. From the houses we looked at all the way up to the one we found to call home he made sure we were taken care of. Through the ups and downs of finding a home we always felt that he had our back and our best interest at heart. He gave us a 10/10 experience and if we ever need to work with a real estate agent again he will be the first person we call.
