Charles Ragin1 reviewTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLogin great job
- Price assessment: Great price
Ruva Pest Control
4.9 ★★★★★ 2,909 Google reviews · 24 photos
97%five-star reviews
85%reviews answered by the owner
Nov 2026latest review
Ruva Pest Control at a glance
Customers frequently praise the technicians for their punctuality, professionalism, and thorough explanations regarding pest exclusion and treatment processes. Positive feedback highlights the staff's willingness to address specific concerns, such as setting traps or sealing entry points, while noting competitive pricing. However, several low-star reviews criticize the company's billing practices, specifically alleging difficulties with cancellation, unexpected charges after service termination, and a lack of communication when recurring pests appear.
- Google rating: 4.9 out of 5 from 2,909 reviews (97% five-star).
- Reviews on this page: 2,909 Google reviews (2,744 with written comments, 22 with photos).
- Owner responses: the business replied to 85% of reviews.
- Most recent review: November 10, 2026.
- Service: Flea Exterminator serving Waterbury, Connecticut.
Data from Google, last updated November 11, 2026.
Star ratings
2,909 Google reviews we collected
- 5 stars2,83197%
- 4 stars391%
- 3 stars60%
- 2 stars50%
- 1 star281%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise3,77899%
- Complaints301%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1,29534%
- Quality & results95325%
- Communication63117%
- Speed & response52114%
- Would recommend3228%
- Price & value541%
- Honesty & trust321%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Luke was very helpful - I had a concern he investigated and added extra traps which was super appreciated”
“Found this to be extremely unprofessional and then they told me I had to put my dogs on a leash next time which is also unprofessional.”
“Logan did a great job explaining how everything worked and taking care of our spider and bug problem.”
“Very friendly, knowledgeable and willing to explain his processes.”
“Tech shows up on time and is knowledgeable and courteous.”
“She never called back, and the extra charge still hasn’t been reversed.”
“I highly recommend him to anyone looking for reliable and professional pest control service!”
“Not happy with this company at all I do not recommend going with this company.”
“To be able to enjoy our yard at night without being attacked by bugs worth every penny!”
“Basically they overcharged, I called, and they said they’d correct down to the lower amount.”
“…reat great job he exceeded my expectations out of many pest control I trust you to do the job thanks for going over and above 19 side.…”
“Also they text my number with link for a payment, like any other spam scam would.”
People customers mention
- Logan 95 reviews
- Grant 45 reviews
- Luke 42 reviews
- Taylor 41 reviews
- Oliver 40 reviews
- Bailey 39 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.9 ★★★★★ 2,909 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Bev Lebrun1 reviewTotal number of Google reviews Bev has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTechnician was very professional and helpful. He help us understand where the mice are entering the house he set multiple traps and gave advice on how to seal some spaces in the house
Lyndsay Escajeda1 reviewTotal number of Google reviews Lyndsay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLuke was very helpful - I had a concern he investigated and added extra traps which was super appreciated
Chris Skalski1 reviewTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLuke was great!
Acng T7 reviewsTotal number of Google reviews Acng has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLogan did a great job explaining how everything worked and taking care of our spider and bug problem.
- Price assessment: Great price
- Price: $80–100
- Pest type: Ants, Spiders
Shandrazel3 reviewsTotal number of Google reviews Shandrazel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFantastic service from Taylor from Ruva Pest Control again! Very friendly, knowledgeable and willing to explain his processes. Went above and beyond to check my mouse traps (reason for call), even looking at other places I mentioned as having concerns about. Absolutely looking forward to working with him again at my next appointment.
- Price assessment: Great price
- Services: Rodent extermination, Bug & insect extermination
- Pest type: Rodents, Other
Response from the owner · Edited a year ago
Thank you for your amazing review Shandrazel! We're thrilled to hear Taylor exceeded your expectations! We are excited to continue working with you as well!
Sherri Ruiz-Clark8 reviewsTotal number of Google reviews Sherri has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLuke came to my home to set up traps spray for the first time, etc. I never made it to the door the first time he knocked and rang the bell but he never gave up and I truly appreciated that I had my granddaughter here and it just is hard. I truly appreciate him for sure!! Great kid!
- Price assessment: Not sure
- Price: $160–180
- Services: Home inspection, Rodent extermination
- Pest type: Ants, Rodents, Spiders
Tyler ProcacciniLocal Guide · 50 reviewsTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeen a customer for a few years now, they're always willing to help and go the extra mile, kudos to luke who has been at my house multiple times
- Price assessment: Great price
Corey Davis1 reviewTotal number of Google reviews Corey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJacob was great! He spent a lot of time at our home, listened intently to our concerns, and was very thorough in addressing them while he was here
- Services: Home inspection, Hornet & wasp extermination, Rodent extermination, Spider extermination
Rands2 reviewsTotal number of Google reviews Rands has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRuva always does top shelf work and they go the extra mile accommodating. Whatever you ask, they are a professional outfit!!!
- Price assessment: Great price
- Services: Home inspection, Rodent extermination, General pest inspection, Bug & insect extermination, Ant extermination
- Pest type: Ants, Rodents, Spiders
Business details
- Address: 8 Gerber Blvd #1, Vernon, CT 06066
- Phone: (860) 497-9144
- Website: ruvapest.com
- Service area: Waterbury, CT