House cleaning service · Kendallville, IN · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%99+25.8Value 15%99+15.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 75%
5.0★★★★★69 Google reviews · 24 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
68%reviews answered by the owner
$315typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers for Sabrina's Cleaning Services in Kendallville, Indiana, report a perfect five-star rating from sixty-nine reviews. Customers frequently highlight the team's punctuality, clear communication, and ability to handle last-minute requests or difficult cleaning situations effectively. Recurring themes include thorough deep cleaning, move-out preparation, and post-construction work, with clients noting that the service is professional and reliable. The owner replies to sixty-eight percent of reviews, maintaining active engagement with the community.
Google rating: 5.0 out of 5 from 69 reviews (99% five-star).
Reviews on this page: 69 Google reviews (65 with written comments, 3 with photos).
Owner responses: the business replied to 68% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
Sabrina's Cleaning ServicesCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sabrina's Cleaning Services: 98/100 on this factor. Category median: 96.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sabrina's Cleaning Services: 99/100 on this factor. Category median: 97.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sabrina's Cleaning Services: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sabrina's Cleaning Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 72.–
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Bar = this company · dark tick = category median.
Star ratings
69 Google reviews we collected
5.0of 5
5 stars6899%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 65 written reviews
100%praise
Praise127100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price545%
Reasonable655%
Overpriced00%
Not sure00%
$315+19% vs typical carpet cleaning
Middle half of what 8 customers paid ($251–$348) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4132%
Staff & attitude2923%
Would recommend2016%
Speed & response1512%
Honesty & trust108%
Communication86%
Price & value43%
What customers talk about
We read 65 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…skeptical of bringing other people into my home Sabrina‘s team did an exceptional job they went above and beyond in my home is by no means and easy cl…”
“They were professional, reliable, and did an excellent job.”
“I would recommend and plan to use this service in the future.”
“I desperately called Sabrina's early Wednesday morning looking for someone who could come clean that same day.”
“She is absolutely amazing—so kind, sweet, and genuinely caring.”
“Sabrina communicated clearly with a game plan to tackle our home.”
“Amazing service, reasonable pricing, highly recommend her service”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sabrina's Cleaning Services for 1 kind of job. Pick one to see what they paid and said.
AAnnette1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Sabrina did a fantastic job deep cleaning! She's an absolute joy to work with. Looking forward to her next appointment here!
Paid $200–250Reasonable price
SShayne2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I desperately called Sabrina's early Wednesday morning looking for someone who could come clean that same day. She called Adeline, one of her employees. She had the day off but agreed to come and help me. She was a wonderful person and did a great job. She was efficient, timely, and had a pleasant personality. I…
Paid $50–100Great price
DDustyLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Words cannot describe how pleased I am from previously owning my own cleaning company, and always being skeptical of bringing other people into my home Sabrina‘s team did an exceptional job they went above and beyond in my home is by no means and easy clean as I have three completely finished floors, multiple…
Paid $250–300Great price
JJimLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Sabrina's cleaning setvices did an excellent job cleaning up our house to prepare for my wife's birthday party. Every area was very clean, so much so that several people that attended the party commented on it. I would recommend and plan to use this service in the future.
Paid $300–350Reasonable price
LLisa7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I was very pleased with the move-out cleaning service! The house was cleaned thoroughly and looked great when they were finished. They paid attention to the details and left everything fresh, clean, and ready for the next owners. They were professional, reliable, and did an excellent job.
Paid $350–400Reasonable price
CCourtneyLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Sabrina and Stella were punctual and so friendly. Sabrina communicated clearly with a game plan to tackle our home. Life gets busy and to have someone like Sabrina and her team come in and take care of necessary household tasks was a wonderful treat. Home feels clean and relaxing!
I desperately called Sabrina's early Wednesday morning looking for someone who could come clean that same day. She called Adeline, one of her employees. She had the day off but agreed to come and help me. She was a wonderful person and did a great job. She was efficient, timely, and had a pleasant personality. I would highly recommend using Sabrina's. Her husband also came and helped trim shrubs, pull weeds, and clean up. A truly nice husband and wife team!!
Price assessment: Great price
Price: $50–100
Response from the owner · 2 weeks ago
Shayne, thank you so much for this amazing review!! Dwight and I are such a great team along with my employees!!
L
Lucas DeckLocal Guide · 40 reviewsiTotal number of Google reviews Lucas has written across all businesses on Google Maps, not just this one.
Words cannot describe how pleased I am from previously owning my own cleaning company, and always being skeptical of bringing other people into my home Sabrina‘s team did an exceptional job they went above and beyond in my home is by no means and easy clean as I have three completely finished floors, multiple bathrooms with immense amount of stone work they were able to get everything spotless clean they even folded my laundry if I could 10 out of 10 stars
Price assessment: Great price
Price: $250–300
Response from the owner · 3 weeks ago
Dusty and Zack, I just want to say from the bottom of my heart, this review means so much to me. I love cleaning your home. My two employees are excited about coming back once a month to clean. Thank you again for making our day!
K
Kevin F.Local Guide · 36 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Sabrina and her team did a phenomenal job to help restore my home. They were able to completely take charge of getting it cleaned out and spotless. There are many other cleaning services but Sabrina went above and beyond with handling my situation.
Price assessment: Great price
J
Jim HensleyLocal Guide · 17 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Sabrina's cleaning setvices did an excellent job cleaning up our house to prepare for my wife's birthday party. Every area was very clean, so much so that several people that attended the party commented on it. I would recommend and plan to use this service in the future.
Price assessment: Reasonable price
Price: $300–350
L
Lisa Bowser7 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
I was very pleased with the move-out cleaning service! The house was cleaned thoroughly and looked great when they were finished. They paid attention to the details and left everything fresh, clean, and ready for the next owners. They were professional, reliable, and did an excellent job.
Price assessment: Reasonable price
Price: $350–400
K
Kiley Parr9 reviewsiTotal number of Google reviews Kiley has written across all businesses on Google Maps, not just this one.
