Limousine service · Sacramento, CA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%91+63Reliability 31%89+27.4Experts Score= 90Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 91 airport shuttle servicesiPosition by Experts Score among all companies we track in this category. · better than 70%
4.9★★★★★44 Google reviews · 11 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate SacRoyale 4.9 out of 5 based on 44 reviews, with the owner responding to 39 percent. Customers frequently praise the company for punctuality, professional communication, and flexible handling of last-minute changes for events like weddings and parties. Vehicles are described as clean and equipped with amenities such as snacks, music systems, and lighting. The primary criticism found in low-star reviews concerns price inconsistencies, where one customer reported a quoted rate doubling upon booking.
Google rating: 4.9 out of 5 from 44 reviews (98% five-star).
Reviews on this page: 44 Google reviews (44 with written comments, 1 with photos).
Owner responses: the business replied to 39% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SacRoyaleAirport Shuttle Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SacRoyale: 91/100 on this factor. Category median: 81.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SacRoyale: 89/100 on this factor. Category median: 79.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SacRoyale: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 49.–
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Bar = this company · dark tick = category median.
Star ratings
44 Google reviews we collected
4.9of 5
5 stars4398%
4 stars00%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 44 written reviews
96%praise
Praise8996%
Complaints44%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2325%
Would recommend2224%
Quality & results1920%
Speed & response1718%
Communication78%
Honesty & trust33%
Price & value22%
What customers talk about
We read 44 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff was very professional and fast to response when asking questions about the service before making the reservation.”
“The people are really funny and they are the best and will 100% Recommend for any party occasion”
“I cannot recommend them enough!”
“We thoroughly enjoyed the time and snacks were perfect!”
“They were responsive, on time, and the kids loved the driver and reported he was funny and took care of them.”
“They were easy to communicate with and give us grace for last-minute changes that we needed.”
“It was honestly a whole party before the real party.”
“Very professional, reaching out several times to give status and check in, and very reasonably priced.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Jewel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great experience! 23 girls in a party bus, fun time, driver stopped to let us pee as many times as we needed, loud music, good air conditioning. Fun times!
Ashley11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
SacRoyal was the absolute best Transportation solution for our wedding! We wanted to make sure everyone had a good time and had a safe ride between the wedding venue and their hotels and SacRoyal delivered. They were easy to communicate with and give us grace for last-minute changes that we needed. I would recommend them to anybody and everybody.
Danielle5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The staff was very professional and fast to response when asking questions about the service before making the reservation. The staff also showed great communication skills throughout the entire process of making the reservation, arriving on time for pick up and drop off. The driver also had complimentary…
Yovannii1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The people are really funny and they are the best and will 100% Recommend for any party occasion
Essence8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
They were responsive, on time, and the kids loved the driver and reported he was funny and took care of them. The service was great. I would strongly recommend and use again in the future!!!
Margaret2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
The driver was pleasant and on time. We thoroughly enjoyed the time and snacks were perfect!
Great experience! 23 girls in a party bus, fun time, driver stopped to let us pee as many times as we needed, loud music, good air conditioning. Fun times!
Response from the owner · 2 months ago
Thanks so much for the glowing review, Jewel! We're thrilled your party of 23 had a fun, comfortable ride with music, cool A/C, and a driver who went the extra mile. We appreciate you choosing us and would love to host your next celebration.
Ashley Wetmore11 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
SacRoyal was the absolute best Transportation solution for our wedding! We wanted to make sure everyone had a good time and had a safe ride between the wedding venue and their hotels and SacRoyal delivered. They were easy to communicate with and give us grace for last-minute changes that we needed. I would recommend them to anybody and everybody.
Response from the owner · 3 months ago
Thank you, Ashley, for the wonderful review and for choosing SacRoyale for your wedding. We're thrilled we could provide safe, reliable transportation and accommodate your last-minute changes. Your recommendation means a lot to our team. We appreciate you and would be honored to help with any future events or referrals.
Danielle Williams5 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
The staff was very professional and fast to response when asking questions about the service before making the reservation. The staff also showed great communication skills throughout the entire process of making the reservation, arriving on time for pick up and drop off. The driver also had complimentary water and snacks. Great conversation during pick up and drop off location. All around great customer service!!!
Response from the owner · 4 months ago
Thank you, Danielle, for the wonderful 5-star review and for highlighting our team's professionalism and responsiveness. We’re glad the driver arrived on time, provided complimentary water and snacks, and made your trips comfortable with great conversation. We appreciate your business and look forward to serving you again.
Yovannii1 reviewiTotal number of Google reviews Yovannii has written across all businesses on Google Maps, not just this one.
The people are really funny and they are the best and will 100% Recommend for any party occasion
Response from the owner · 5 months ago
Thank you so much, Yovannii! We're thrilled you enjoyed our team and that you'd recommend us for any party occasion. We really appreciate your support and look forward to being part of your next event.
Essence Webb8 reviewsiTotal number of Google reviews Essence has written across all businesses on Google Maps, not just this one.
They were responsive, on time, and the kids loved the driver and reported he was funny and took care of them. The service was great. I would strongly recommend and use again in the future!!!
Response from the owner · 6 months ago
Thank you so much for the kind review, Essence! We’re thrilled to hear we were responsive and on time, and that the kids loved our driver. I’ll be sure to share your compliments with him and the team. We appreciate the recommendation and look forward to serving you again.
Margaret King2 reviewsiTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
I love this company. We had so much fun in the sprinter for my brothers 70th Surprise Birthday party. They got us there on time even though we were late getting on the road, our driver was amazing. We were vibing in the sprinter with great music. Sorry I forgot my drivers name but he was the best!!! Thank you
Response from the owner · 11 months ago
Thank you for choosing SacRoyale! We strive to make each ride memorable!
G Money2 reviewsiTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
SacRoyale did an amazing job as our limo service! Everything was easy and smooth from payment to pickup. Our driver was awesome — I wish I could remember his name because he was great (and even took a photo with us at the end)!
We used the party bus for a bachelorette, so you can imagine how loud the music was — and he was totally cool with it, just happy that we were having fun! He was super flexible and accommodating, always ready when we needed him. I’d text him about five minutes before we were ready to head to the next stop, and he’d already be there with the door open waiting for us.
Everything ran so smoothly and right on time. I’d 100% book with SacRoyale again!
Response from the owner · a year ago
Thank you for choosing us!
Dhivya Valluvan8 reviewsiTotal number of Google reviews Dhivya has written across all businesses on Google Maps, not just this one.
Booking with SacRoyale was an amazing experience from start to finish. My family and I truly appreciated the attention to detail, communication, and care that they provided when picking us up and dropping us off at the airport. They even had complimentary water and snacks for us, which enhance the already comfortable experience they created for us. We will definitely be booking with them again! :) Thank you so much SacRoyale!!
