Customers frequently praise the company for punctuality, professional communication, and effective cleaning of carpets, sofas, and pet stains. The business holds a 4.9 rating from 945 reviews, with the owner responding to 95% of feedback. However, negative reviews cite recurring issues with missed appointments, significant delays, and discrepancies between advertised coupon pricing and final costs. Some clients also reported property damage during service and dissatisfaction with how management handled subsequent complaints.
Google rating: 4.9 out of 5 from 945 reviews (97% five-star).
Reviews on this page: 945 Google reviews (832 with written comments, 43 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 26, 2026.
Service: Rug Cleaner serving Houston, Texas.
Data from Google, last updated November 3, 2026.
Star ratings
945 Google reviews we collected
4.9of 5
5 stars91997%
4 stars71%
3 stars40%
2 stars20%
1 star131%
Praise vs complaints
Phrases our text analysis found in 832 written reviews
99%praise
Praise1,25499%
Complaints191%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results40132%
Staff & attitude37229%
Speed & response21517%
Would recommend15912%
Communication716%
Price & value353%
Honesty & trust202%
What customers talk about
We read 832 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Had Blake P come out to deep clean my sectional sofa and did an amazing job.”
“It’s just awful how people run their companies these days !”
“Blake was punctual, friendly, professional and finished the job quickly.”
“TROY, THE TEChNICIAN's MANAGER HAS BEEN VERY RUDE TO MY HUSBAND ONLY OFFERING US TO REFUND THE CLEANING WHEN OUR SOFA BY JONATHAN AND DREW WAS IVER $3…”
“Arrived on time and was very friendly and efficient.”
“I typically just skip it although this company has no-show twice to me after rearranging my work schedule to be there both times.”
“Would definitely recommend his services and his customer service!”
“He was quick, polite and walked me through what was going to be done.”
“The deep cleaning service is high quality and good value.”
“there were no hidden charges at the end and the carpet looks great!”
“Was also very honest about what would be good for cleaning our sofa.”
“Never have I seen someone try and scam me so much right in my own home.”
People customers mention
Fragoza28 reviews
Trevor25 reviews
Chris22 reviews
Eric11 reviews
Vince9 reviews
Smith8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Bryan was a really good technician and solved all of our pet issues
Price assessment: Great price
Price: $300–350
Services: Carpet steam cleaning
Response from the owner · a week ago
Thank you Angela Smith for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
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Bukola Adediwin2 reviewsiTotal number of Google reviews Bukola has written across all businesses on Google Maps, not just this one.
Blake. Did a great work. Courteous and professional
Response from the owner · 2 weeks ago
Thank you Bukola Adediwin for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
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Sean Kelly2 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Blake was great, everything was efficient and done
Response from the owner · 2 weeks ago
Thank you Sean Kelly for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
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Lina DelgadoLocal Guide · 39 reviewsiTotal number of Google reviews Lina has written across all businesses on Google Maps, not just this one.
Their service is the best! Very good service and people! Love my carpet so clean and smell great! Thank You! The technician Blake did a great work!
Response from the owner · 2 weeks ago
Thank you Lina Delgado for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
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Anthony Martinez7 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Had Blake P come out to deep clean my sectional sofa and did an amazing job. Would definitely recommend his services and his customer service!
Price assessment: Reasonable price
Price: $350–400
Services: Upholstery cleaning
Response from the owner · 3 weeks ago
Thank you Anthony Martinez for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
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Mariela Escamilla4 reviewsiTotal number of Google reviews Mariela has written across all businesses on Google Maps, not just this one.
Super happy with the results! Blake did a great job. I’ll definitely be using them again.
Response from the owner · 3 weeks ago
Thank you Mariela Escamilla for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
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saba hasan4 reviewsiTotal number of Google reviews saba has written across all businesses on Google Maps, not just this one.
Blake was great .
Very professional and thorough .
We are really pleased with the rug cleaning
Response from the owner · 3 weeks ago
Thank you saba hasan for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
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Anneisha Whitehead1 reviewiTotal number of Google reviews Anneisha has written across all businesses on Google Maps, not just this one.
Blake was quick and was able to get the job done. My cat peed on my carpet and he was able to get the stain up. Overall 10/10 experience!
Price assessment: Reasonable price
Price: $200–250
Services: Carpet steam cleaning
Response from the owner · 3 weeks ago
Thank you Anneisha Whitehead for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
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Anna Roberts9 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Blake did a great job everything looks and smells super fresh. Very personable and professional!
Price assessment: Not sure
Price: $300–350
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 3 weeks ago
Thank you Anna Roberts for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
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Heather Hall Vandivort4 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Thank you Heather Hall Vandivort for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
