edd shaw3 reviewsTotal number of Google reviews edd has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFIXED MY PROBLEM. RECOMMEND.
- Services: General construction
Safe Electric & Plumbing
4.9 ★★★★★ 2,983 Google reviews · 24 photos
95%five-star reviews
82%reviews answered by the owner
Nov 2026latest review
Safe Electric & Plumbing at a glance
Customers frequently cite punctual same-day appointments, clear communication, and detailed explanations of repairs for electrical panels, water heaters, and plumbing leaks. Recurring themes highlight professional conduct and thorough problem-solving, though several low-star reviews criticize high service costs and perceived overcharging for unrequested items. The company maintains a 4.9/5 rating from 2,983 reviews, with the owner responding to 82% of feedback.
- Google rating: 4.9 out of 5 from 2,983 reviews (95% five-star).
- Reviews on this page: 2,983 Google reviews (2,475 with written comments, 52 with photos).
- Owner responses: the business replied to 82% of reviews.
- Most recent review: November 8, 2026.
- Service: Plumber serving Columbus, Ohio.
Data from Google, last updated November 9, 2026.
Star ratings
2,983 Google reviews we collected
- 5 stars2,83895%
- 4 stars622%
- 3 stars231%
- 2 stars100%
- 1 star502%
Praise vs complaints
Phrases our text analysis found in 2,475 written reviews
- Praise5,47398%
- Complaints1092%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1,60129%
- Quality & results1,04819%
- Speed & response98218%
- Communication64712%
- Would recommend61411%
- Price & value4809%
- Honesty & trust2104%
What customers talk about
We read 2,475 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent work, clear explanation, friendly, easy to work with.”
“Poor work administration process coupled poor quality and disrespectful male managers.”
“He is skilled at problem solving, communicates well and can be counted on to solve issues that require attention to detail.”
“1) work was done with poor quality, brand new electrical panel and they left wires short.”
“Prompt in all ways: First appointment, return to do the work, response to changes during the work.”
“My regular electrician never called back so I am making safe electric my regular elect call from now on.”
“…s feel like he would take care of us, quickly diagnosed the problem, explained all of the steps he was taking, and walked us through the repair after…”
“Combined with the short inspection, never explaining what made him decide the breaker box was dangerous, the high cost estimate, the invoice that does…”
“I really appreciate the quality service and would highly recommend them.”
“I wouldn't recommend them to anyone seeking an honest company”
“He said Safe Electric and Plumbing was the best in every way — clarity, accuracy and competitive pricing!”
“Things are just getting out of hand being overpriced.”
“Safe Electric has well trained reliable electricians .”
“…replied to my review, saying I had not returned his call, calling me dishonest for mistaking Kirk as the owner, and implying Kirk had not dismissed re…”
People customers mention
- Jack 98 reviews
- Chris 84 reviews
- Eric 68 reviews
- Mikey 49 reviews
- Joel 45 reviews
- Ben 44 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.9 ★★★★★ 2,983 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Frank Swiatek8 reviewsTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDylan and his helper (sorry I forgot his name) worked hard to solve the problems and got my pool light installed expertly. Many Thanks!
- Services: Electrical wiring installation, Light fixture installation, Light fixture repair
Response from the owner · a week ago
Thank you for the positive feedback! We're glad to hear that our electrician provided clear communication and kept you informed throughout the process. If you need anything else in the future, feel free to reach out!
Jill D'AntignacLocal Guide · 15 reviewsTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe always call Safe Electric for our electrical service needs. Brendon our technician was wonderful. He is skilled at problem solving, communicates well and can be counted on to solve issues that require attention to detail. He is an asset to Safe Electric and is the reason you are our company of choice.
- Positive: Responsiveness, Quality, Professionalism, Value
- Services: Electrical outlet & switch installation
Response from the owner · 4 years ago
Thank you for the 5-star rating, Jill! We appreciate it! Have a great weekend!
Sandra Anderson5 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePrompt in all ways: First appointment, return to do the work, response to changes during the work. Friendly and expert attention.
- Services: Light fixture installation, Electrical wiring repair, Electrical outlet & switch installation
Andrea Jones2 reviewsTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAdam & Dylan were wonderful to work with! They did a fine job evaluating & replacing my outside electrical meter box & updating my inside electrical box.
- Services: Electrical inspections, Electrical panel repair
Rebecca SheridanLocal Guide · 5 reviewsTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service & interaction with Tom Kelly
- Price assessment: Reasonable price
- Price: $1–500
- Services: Light fixture installation
- Response time: 0–1 hr
Response from the owner · 3 months ago
Thank you for your positive feedback! We're glad to hear that you had an excellent experience with our electricians. Your satisfaction is our top priority!
D Pappa5 reviewsTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBryce and his team did great work. Although I was not happy with the cost for the work performed, I am pleased with the professionalism and quality of the work in place. Brice reworked our original scope of work and listed on our work order what we needed completed . I recommend Brice Garrett and John to obtain quality electrical work completed.
- Price assessment: Overpriced
- Price: $5,000+
- Services: Electrical outlet & switch repair
- Response time: 2–4 hr
Patricia Gerhart10 reviewsTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChad is always an amazing electrician. Safe Electric has well trained reliable electricians .
- Price assessment: Reasonable price
Joseph GillLocal Guide · 48 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBryce and his team are wonderful
Brian Luthy9 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJack did a fantastic job diagnosing our problem and developing a great plan to restore power and update our electrical system to ensure our safety. Joel and Tommy did an outstanding job installing our new ground, electric panel, and surge protector. They also isolated the broken wire in the bathroom wall and repaired everything with no drywall repairs! We are extremely pleased with all of their help and hard work.
- Price assessment: Reasonable price
- Price: $5,000+
- Services: Ground wire installation, Electrical inspections, Electrical wiring installation, Light fixture repair, Electrical panel replacement or upgrading, Electrical outlet & switch repair, Electrical wiring repair, Electrical outlet & switch installation
- Response time: 1–2 hr
Business details
- Address: 3208 Morse Rd, Columbus, OH 43231
- Phone: (614) 267-4111
- Website: callsafe.com
- Service area: Columbus, OH