Customers generally praise the company for prompt, professional service and clear communication during gas leak repairs, water heater replacements, and seismic valve installations. Positive reviews often highlight the technicians' knowledge, courtesy, and willingness to perform thorough inspections. However, lower-rated feedback points to inconsistent scheduling, difficulty obtaining timely updates, and instances where initial estimates increased significantly after additional issues were discovered during the work.
Google rating: 4.9 out of 5 from 224 reviews (96% five-star).
Reviews on this page: 224 Google reviews (187 with written comments, 20 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: November 5, 2026.
Service: Gas Contractor serving Los Angeles, California.
Data from Google, last updated November 9, 2026.
Star ratings
224 Google reviews we collected
4.9of 5
5 stars21496%
4 stars42%
3 stars21%
2 stars31%
1 star10%
Praise vs complaints
Phrases our text analysis found in 187 written reviews
98%praise
Praise35998%
Complaints72%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response9125%
Staff & attitude8623%
Quality & results7320%
Would recommend4512%
Price & value288%
Communication257%
Honesty & trust185%
What customers talk about
We read 187 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Nathan Lee was professional, courteous and efficient.”
“Outrageous price surly workman arrived late without tools but pounds of attitude”
“They are a knowledgeable and great company to work with.”
“They were here immediately fixed the issue and left.”
“SGS has been my go-to for earthquake valve installations for decades so I called them.”
“They are a wonderful family-owned company, their pricing is very fair, and their customer care is top notch.”
“Another bid doubling the price.”
“Victor and Louie are quick, dependable and easy to work with.”
“Trusted local place I’ve used for the purchase and repairs of our water heaters.”
People customers mention
Jorge5 reviews
Angel5 reviews
Nicolas4 reviews
Ricardo4 reviews
Cruz3 reviews
Work3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Nathan Lee was professional, courteous and efficient. Wall Oven gas hook up. It was $185 for the service call and took him about 25 minutes to assess and complete. Total came out to $245.
Felt expensive but also felt professional.
Price: $200–400
Response from the owner · 3 days ago
Thank you for the amazing review! ⭐ We're thrilled you had such a positive experience — our team puts their heart into every job, and it's so rewarding to hear it shows.If anyone in your circle ever needs plumbing services, please point them our way! Nothing means more to us than a trusted recommendation from a happy customer. See you next time!
S
Stuart Saw3 reviewsiTotal number of Google reviews Stuart has written across all businesses on Google Maps, not just this one.
Had a mixed experience - the engineers are solid but you have to manage the managers to stay a priority to meet the timelines they state and get accurate timing. We had to call consistently to get updates and to be on their back to be ready to get the city out for permitting. Whenever we pushed on getting the city out the person responsible with either out of office or didn’t return calls. Had it not been for my realtor being on top of them, daily, we’d have lost a lot more time on this project.
Price assessment: Not sure
Price: $2,000+
Services: Service not listed
A
amy owen5 reviewsiTotal number of Google reviews amy has written across all businesses on Google Maps, not just this one.
Technicians were prompt, courteous and helpful. Informative about the work and process and finished in a timely and efficient manner. Victor is very thoughtful, nice, and a pleasure to work with.
Price assessment: Reasonable price
Services: Plumbing pipe repair
Response from the owner · a year ago
Thank you for your positive feedback! We're glad to hear that our technicians provided prompt and courteous service while keeping you informed throughout the process. Timely and efficient work is what we strive for at Safe Gas Services Inc. We appreciate your support!
S
Scott Mayers6 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Professional and knowledgeable and they cleaned up the area nicely afterwards. I've hired them before and will hire them again.
Price assessment: Not sure
Services: Service not listed
Response from the owner · a year ago
Thank you for your positive feedback, Evelyn! We're glad to hear you found our team professional and knowledgeable. We appreciate your support and look forward to the opportunity to work with you again.
J
Jeffrey Zarin1 reviewiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Great job. Old water heater replaced. On time. Polite and clean team. Had to make an adjustment and able to handle that efficiently. Communication clear and polite. Would definitely use them again in the future.
Although the business is called Safe Gas services, they are a full service plumbing group, which I did not know. Would use them for other plumbing needs in the future as well
Price assessment: Reasonable price
Price: $1,000+
Services: Water heater installation
Response from the owner · 5 months ago
Thank you for your positive feedback, Jeffrey. We're glad to hear that you were pleased with the water heater replacement and that our team was efficient, polite, and tidy. We appreciate your acknowledgment of our communication and are happy to be your choice for both gas services and plumbing needs in the future. Thanks again for your support!
J
John Soberal2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Thank you so much Fabian, you guys really helped us out! You guys responded so fast to one of my rental properties to clear the main line out. Thank you for taking your time and cleaning it out properly. My clients/tenants are so appreciative. As a brand new customer, I now know I can count on Safe Gas Services for our real estate business.
Saturday’s can be hectic, thank you again, we will be calling on your services again. John & Lupe S.
Price assessment: Great price
Price: $200–300
Services: Sewer cleaning
Response from the owner · 5 months ago
Thank you for the wonderful review, John! We're glad to hear that Fabian and the team were able to assist you promptly and effectively. It's great to know that your clients are satisfied with the service. We appreciate your trust in Safe Gas Services Inc. and look forward to helping you again in the future!
