Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Google reviewers rate Safe Tax Penn Branch 4.9 out of 5 based on 37 reviews, frequently praising the staff for professionalism, knowledge, and friendly customer service. Many customers describe the tax preparation process as quick, easy, and thorough, with some noting additional on-site services like credit repair. However, a recurring criticism involves poor post-filing communication, where clients reported months of unanswered attempts to contact the office regarding unexpected tax liabilities.
Data from Google, last updated November 11, 2026.
37 Google reviews we collected
Phrases our text analysis found in 35 written reviews
How often each topic comes up in the written reviews
We read 35 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jordan was responsive, professional, and welcoming.”
“The tax preparer's meticulous attention to detail and expertise significantly contributed to a smooth and accurate filing process, ensuring financial…”
“I have to say this was such a breeze, it was quick--it did not take long at all about 30mins tops.”
“This my 2nd year with them very professional and they gets the job done I recommend them to everyone”
“I also appreciated his flexibility in communicating, phones, texts, emails.”
“I was scammed by someone who I paid upfront the year before and my taxes were NEVER filed .”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 37 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Safe tax is ok! however, after allowing them to prepare my taxes for two years, I now owe taxes please be careful and review all paper work
I have been attempting to contact this location for 3.5 months as I now owe the IRS 4K after filing with them. They do not return phone calls, emails, or direct messages. I have been told 3xs that someone will reach out but haven’t heard anything. I am now force to pay back taxes due to the lack of urgency from this company. Do not recommend unless you want to handle your own tax issues.
I decided to search for a new place where to do my taxes. I have to say this was such a breeze, it was quick--it did not take long at all about 30mins tops. Jourdain was so kowledgable and kind to me. He was very informative of the process and how everything will turn out. He's very knowledgable about all things financial wise--I had questions about school taxes, loans, credits and etc. I personally felt very well taken care of, and left really pleased with the overall service and experience provided to me. Please don't hesitate on coming here--you're in good hands.
Hello Laddies and Gentlemen I just had the best experience with safe tax . They were so nice and knowledgeable about taxes . They made me feel secure the whole way thru the process . I was scammed by someone who I paid upfront the year before and my taxes were NEVER filed . Safe taxes was patience’s and kind with me they’re guided help assist me thru the process and got me my refund back for the year of 2022 and 2023 . I will forever be grateful for them . If you want your taxes done the correct way please go to safe tax your in good hands .
Very thorough, pleasant and professional
Jordan was responsive, professional, and welcoming. He will do his best in getting you the best tax refund possible. I would recommended him to anyone!
Thanks for your business
when I first enter the place I was greeted with open arms and it was easy to do taxes as 123.The environment was friendly and feel like home for the most part but it was friendly and good customer service and also good advice for the doing security methods for taxes, definitely will come back next time when i do my taxes.
Thank you for your business
The tax preparer's meticulous attention to detail and expertise significantly contributed to a smooth and accurate filing process, ensuring financial compliance and peace of mind for my family.
Thanks for trusting us
Safe tax got me right this year!!! I called into the Baltimore location and was able to file my taxes and with Ms. Victoria and she was so kind and patient, she took great care of me, y’all need to go to Safe tax to file this year and every year after that.!!!!!
Glad you had a great experience
This my 2nd year with them very professional and they gets the job done I recommend them to everyone
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts