Customers frequently praise the installation team for punctuality, professionalism, and detailed explanations of security system features. Reviewers highlight clear communication and thorough demonstrations of equipment usage as key positive aspects of the service. However, negative feedback indicates a pattern of unresponsiveness from sales representatives regarding contract cancellations and billing disputes, with some customers alleging deceptive practices during the sales process.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Kurt was the best installer ever! He was punctual, courteous, professional, and knowledgeable. He offered suggestions and clear explanations. You should request him!
Ruben Ramirez is excellent. He is very knowledgeable, answered all my q questions, explained everything in detail.
Kurt was a great installer and was very patient with my questions
Omg !! Rubin what’s my technician what an amazing amazing person truly lucky to have gotten him as my ADT installer. Thank you so much ADT for sending him to my house so helpful so patient truly thankful.
Very friendly and patient person. Helpful and knowledgeable about the system and helped me understand how to use it.
My technician Kurt was amazing! He was very patient with me and explained and showed me the view of what I would see with the cameras before he installed them.He took a great deal of time going over the whole program on the wall and on my phone. I highly recommend this company and Kurt for installation. Thank you. PB.
Ruben was absolutely wonderful.
Ruben is very knowledgeable. He did his work, very professional and a very good job. I would recommend him to anybody who is putting in ADT.
Kurt went above and beyond to make sure everything was set up and functioning perfectly before his departure.
Ruben Ramirez was excellent explaining the equipment and how it works he even explained how we can monitor both ADT systems the one here in Las Vegas as well as the one in Southfield MI