Sal's Heating & Cooling, Plumbing & Sewer

This whole experience has been a disaster. We got a quote back in April-May. Due to outside issues, we had to wait until now for install however I was told that we were still good to go. My entire family has used Sal’s for as long as I can remember so I felt secure in their work. The team arrives and there was no plan in place. There was nothing provided to them through the estimate regarding what was needed. The team member that provided the estimate was no longer with Sal’s and could not provide information. The technicians decided that they needed to completely take the furnace out to determine the plan. They then did rush to put it back in so that we were not without heat over a cold weekend which we did appreciate the effort. They said everything should be fine with the furnace itself. During the work, they ended up putting holes in our ceiling. Our estimate clearly states that we are responsible for any concrete damage but there is no mention of ceiling or wall damage. I expressed concern to management who stated that they generally don’t repair this put would talk to the install team and call me back. This was almost a week ago. I have talked to a representative since who has continued to say that they will contact me. Radio silence but they have sent the invoice to get me to sign saying all work is done when it is clearly not. Fast forward to 1 day after the work is done. My husband and I smell gas and call the gas company. They say that it is the left burner valve on the furnace that looks like it wasn’t put back on right. So we call Sal’s, they send someone out and are now saying the valve is bad and probably the flame sensor. These things were not a problem before taking the furnace apart and the technicians did not seem to think they were an issue when they put it back together but now they want me to spend hundreds of dollars more on top of the thousands that I just spent after they come into my home and break the ceiling and now the furnace? This makes me so sad seeing as Sal’s is the only company I have ever worked with but unless you want to bleed money, run.

• Price assessment: Reasonable price
• Price: $2,000+
• Services: HVAC duct & vent installation

Guys came and fixed sink drain issue. Always efficient Great plumbers and know how to fix the problems Shawni and Tim know their stuff

• Price assessment: Reasonable price
• Price: $1–200
• Services: Drain cleaning

I’ve used Sal’s Heating and Cooling for years and have always found that there technicians to be thorough and professional. Great Company.

Everything was good.

• Price assessment: Reasonable price
• Price: $300–400
• Positive: Punctuality, Professionalism
• Services: Repair water fixtures

Great service!

• Price assessment: Reasonable price
• Price: $1–200
• Services: HVAC system maintenance

All of the professionals at Sals were super efficient, knowledgeable, and friendly. They got the job done! And the prices were very fair. Will definitely be calling them again for next time.

Brad was a caring technician. Highly recommended.

Very professional and respectful. The two technicians explained what was be done and pointed out an issue that may become a problem in the future.

• Services: Plumbing pipe repair

Warning: predatory sales tactics. So we’re shopping around for an estimate to replace our whole HVAC system because the inducer motor is making noise and it’s an old system so not worth just fixing that. The company we had out yesterday that diagnosed the inducer motor ran a whole bunch of tests on the whole system and told us it was safe to run that it was just loud. That company only installed Trane and we wanted more options. I called Sals to have them come out and give us an estimate and the guy on the phone was great He said they carried pretty much all the brands and someone would come out today and go over our options and financing. So the guy comes out and immediately says if you get something installed on Monday, we can cut you a deal then he goes downstairs and the furnace kicked on and the inducer motor started squealing, and he starts yelling!!! Then he tries to tell my fiancé that the inducer motor is binding and if it seizes it will catch fire and he doesn’t recommend running. Then he tells her that they only do Trane and Carrier. The two most expensive brands… I don’t know if they tried to pull this crap because she was a woman, or if this is just their sales tactics.

• Services: Service not listed

Great