Analyzing 5,431,0375.4M ReviewsFor 14,62314.6K Experts
Google reviewers rate Salon Muse highly for its clean, modern atmosphere and professional staff who listen to client requests for cuts, color, and highlights. Recurring themes include friendly communication, punctuality, and reasonable pricing, with many clients expressing satisfaction with the results and recommending the salon for future visits. However, some low-star reviews criticize specific instances of miscommunication regarding hair length, unexpected additional charges for services, and dissatisfaction with color accuracy or corrective work.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 231 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“First appointment with Jamie…she listened to what I wanted and did a great job.”
“While the salon was good quality and professional, I left with the worst haircut of my life.”
“McKenzie listens and is so helpful with ideas and scheduling.”
“I felt it was rude to make a customer wait for this long with no explanation.”
“She is super friendly and knowledgeable, I would recommend her to anyone!”
“She listened to what I wanted, and the haircut and style were great!”
“The time goes by so quickly and I enjoy coming to see her every 6 weeks.”
“I felt a little bit of sticker shock at the cost (I wasn't charged as much in Oregon), but it is well worth it and just means I need to budget more carefully.”
“She is very talented and I always trust her with new ideas for my hair!”
praise complaint · found by our text analysis, Google review wording unchanged.
Madelyn R at Salon Muse does excellent work. Great with color, cut and highlights.
Wonderful!❤️ Love this place. Love the owner and all employees. It's like having a wonderful talented extended family. The only salon I use for all of my hair care.
Thank you Rosemary for the kind review!
First appointment with Jamie…she listened to what I wanted and did a great job. Will be back
Everything was great McKenzie is amazing. McKenzie listens and is so helpful with ideas and scheduling. 🥰
Fran- Thank you for your review. We always enjoy seeing you in the salon.
McKenzie is amazing and very friendly and professional. She is the best person for color and amazing haircut. I highly recommend you go see her.
Thank you for the great review on Mckenzie!
I had an excellent, professional experience. Kerry does great work!
Thank you Graeme for the kind review
I just moved to Louisville and was worried about getting a keratin treatment from someone new. I read reviews and decided to try it. Kerry was amazing! After almost 10 years of getting treatments, this was the best I've ever had. She took her time detailed every part of it. Highly recommend!
Salon Muse has a wonderful atmosphere. Everything is clean, spacious and modern. I love the cut and style Amy gives me. The salon also offers great products! Wouldn’t go anywhere else!
Thank you Susan- We always love seeing you in the salon!
The best experience with Kenzie every time I go, not just my appointments, but my daughters as well. She does the best job, and is such a positive and sweet person.
Dear Brittany, Thank you so much for taking the time to leave us a perfect 5-star review! We are thrilled to hear that you had a wonderful experience at Salon Muse - Norton Commons. Our team is dedicated to providing exceptional service, and it’s always rewarding to know that our efforts are appreciated. We look forward to welcoming you back for your next appointment. If there’s anything specific you’d like to try or any feedback you’d like to share, please feel free to reach out. Warm regards, The Salon Muse Team - Norton Commons
Kerry cuts my hair and she always does a fabulous job, her haircuts are precise. All the staff are very courteous.
Analyzing 5,431,0375.4M ReviewsFor 14,62314.6K Experts