SPAS · HAVERHILL, MA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%63+22Reliability 15%68+10.2Craft & service 20%94+18.8Value 10%79+7.9Momentum 8%63+5Track record 7%93+6.5Accountability 5%5+0.3Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Salon Riza & Day Spa

Better than 70% of spas · #6 of 20

4.9★937 Google reviewsGoogle star rating as shown on Google Maps.
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yrs (avg 1.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
0%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Salon Riza & Day Spa for hair coloring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.122
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$125–$194
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Hair coloring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 6

All 122 Google reviews tagged “Hair coloring” · showing 20

★★★★★ Cassandra · a week ago

Ive been seeing Francesca for my cut and color for a year now. She is the best stylist I've ever had in my 26 years in the beauty industry and salon experiences. She knows how to make my hair look perfect for the 12 weeks between appointments! She is so personable, kind and talented. Always feel like a movie star…

Paid $200+Shampoo & conditioningBlowoutsHaircut
★★★★★ Teresa · Edited 2 weeks ago

Kaitlyn is amazing, both professional stylist and colorist! I am always a very happy client and love what she has done for me!

Paid $160–180HaircutHairstylingHair coloring
★★★★★ Kathleen · Edited a month ago

I've been going here for years and love it. I usually see the same stylist who is awesome, but on occasion I've used other stylists there and they have all done an excellent job!

Hair coloringHairstylingHaircut
★★★★★ Lu · Edited 3 months ago

Always pleased with the service I receive at Salon Riza. They are very professional at everything they do from the moment I walk in to the time I leave.

Paid $200+Hair treatmentsShampoo & conditioningHair highlighting
★★★★★ Mary · 4 months ago

Sammi was knowledgeable and provided great service. Beautiful salon

Paid $120–140Hair treatmentsHair coloring
★★★★★ michelle · Edited 4 months ago

Kaitlyn is extremely talented and always provides the best colors and cuts for my hair !

HaircutBlowoutsHairstyling
★★★★★ Louise · Edited 4 months ago

I love this Salon. Everyone is amazing

Paid $140–160Hair coloring
★★★★★ denise · Edited 4 months ago

Happy once again with my visit to Francesca. Consistently great!

HaircutShampoo & conditioningHairstyling
★★★★★ Roberta · Edited 5 months ago

Sophia is always a pleasure! My hair needed some styling and shaping and she was on target! It looks great!

Paid $100–120Hair treatmentsBlowoutsHair coloring
★★★★★ Vic · 7 months ago

Jenny is excellent. She carefully listens to your hair goals, gives excellent advise for styles and products, and takes her time to deliver a fantastic end product. I would highly recommend her to anyone looking for a new cut, style, or pop of color- she does it all!

Shampoo & conditioningHaircutHairstyling
★★★★★ Niya · 8 months ago

I started coming here about 6 months ago and the team here is absolutely amazing. They are extremely transparent about every step in the process and are seasoned hair stylists who know what they are doing. That is a very rare find in this area. I struggled for a long time finding a place that is able to touch up my…

Paid $200+Shampoo & conditioningHair coloring
★★★★★ Hannah · Edited 8 months ago

The last two times I have gone to see Jenny I can honestly say they were both the best haircut and color service I have ever had in my life ( I’m 35…) She is very intuitive with color and style. I have always had a hard time finding a stylist to go back to that nails it every time . 2 for 2, I will keep coming…

Paid $120–140HaircutBlowdryHair coloring
★★★★★ Karen · Edited 10 months ago

Always a wonderful experience with Kaitlyn! Kaitlyn has a unique talent of cutting hair to remove bulk. That’s why I went to her when I needed a new wig thinned out to look like my own hair. She did amazing work!

Paid $20–40BlowoutsHair coloringHairstyling+ Punctuality+ Cleanliness+ Quality
★★★★★ Emily · 11 months ago

Kyla executed exactly the vision I asked for and I couldn’t be happier with how my hair came out today!

Paid $200+Hair treatmentsHair coloring
★★★★★ Janet · Edited a year ago

Franka is always professional, on time, and is skilled with color, cut, and style. I am always pleased when I leave. 5 stars

Hair coloring
★★★★★ Cindy · Edited a year ago

Excellent as usual. Kaitlyn is amazing. I’ve been seeing her for all my hair services for many years and am always happy with my hair!

Hair coloring
★★★★★ lisa · Edited a year ago

Excellent and super sweet. Great job with color and fabulous blow dry

Hairstyling
★★★★★ Joan · Edited a year ago

Jen is incredible! I’ve been going to her for 25 years. So talented and such a professional at everything she does!

HaircutHairstylingHair coloring
★★★★★ Kerrie · Edited a year ago

Kaitlyn is a superstar!! She ALWAYS gets me where I want to be with my hair goals. I am so grateful for her knowledge in this industry and the care she takes every time I sit in her chair.

Hair treatmentsHairstylingHair highlighting
★★★★★ diane · Edited a year ago

Love the job Franca does. Staff very hospitable. Very clean environment! Recommend it highly.

HaircutHairstylingHair coloring+ Punctuality+ Cleanliness+ Quality

Show more hair coloring reviews (102 more) →

vs category

Blue = Salon, grey = spas average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (29 reviews)2024-Q2: 4.79★ (24 reviews)2024-Q3: 5.00★ (27 reviews)2024-Q4: 5.00★ (26 reviews)2025-Q1: 4.96★ (28 reviews)2025-Q2: 4.96★ (24 reviews)2025-Q3: 5.00★ (30 reviews)2025-Q4: 5.00★ (23 reviews)2026-Q1: 5.00★ (34 reviews)2026-Q2: 4.86★ (37 reviews)2026-Q3: 5.00★ (20 reviews)2026-Q4: 5.00★ (7 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$100-6% vs typical spas

Bar = middle half of what customers paid · gold mark = category median.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%63+22Reliability 15%68+10.2Craft & service 20%94+18.8Value 10%79+7.9Momentum 8%63+5Track record 7%93+6.5Accountability 5%5+0.3Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
63
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
68
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
94
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
79
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
63
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
93
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
5

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+126 / −2
Professionalism
+142 / −0
Responsiveness
+0 / −0
Punctuality
+118 / −0
Value
+92 / −0

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