SPAS · HAVERHILL, MA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%63+22Reliability 15%68+10.2Craft & service 20%94+18.8Value 10%79+7.9Momentum 8%63+5Track record 7%93+6.5Accountability 5%5+0.3Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Salon Riza & Day Spa

Better than 70% of spas · #6 of 20

4.9★937 Google reviewsGoogle star rating as shown on Google Maps.
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yrs (avg 1.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
0%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Salon Riza & Day Spa for hair treatments

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.65
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$95–$255
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Hair treatments”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 65 Google reviews tagged “Hair treatments” · showing 20

★★★★★ stacy · Edited 2 weeks ago

Arianna delivers an exceptional head spa experience every time. The treatment is deeply relaxing, the atmosphere is calming, and I always leave feeling refreshed and renewed. My hair looks absolutely amazing after every visit. She’s incredibly skilled, warm, and makes the entire experience feel both luxurious and…

Paid $180–200Hair treatments
★★★★★ Teresa · Edited 2 weeks ago

Kaitlyn is amazing, both professional stylist and colorist! I am always a very happy client and love what she has done for me!

Paid $160–180HaircutHairstylingHair coloring
★★★★★ steph · Edited 3 weeks ago

Great refresh by Jen today!! Love my color, highlights, cut and toner!

Paid $200+Hairstyling
★★★★★ Joy · a month ago

I drive 2 hours to come and have Franka do my hair. She is amazing!!!!

Hair treatments
★★★★★ Mary · Edited 2 months ago

Jenn's skills are unteachable. She has an innate sense for cut and color. Add to that her love for her clients and her work. Why go anywhere else?!

Paid $80–100Hair treatments
★★★★★ Sheila · 2 months ago

Second time Jenny has colored my hair and extremely happy with results. Blowout was perfect too! She also accommodated my schedule by taking me a little early, which was much appreciated! I would highly recommend Jenny!

Paid $120–140Hair treatments
★★★★★ Kristin · 2 months ago

I have known Jill for decades and have been wanting to have my hair done by her-but continued to go to a salon near me for the “convenience”. Having a baby 5 months ago, I haven’t felt like myself and wanted to have that amazing hair feeling again. So I finally booked that appointment with Jill and so happy I did. I…

Paid $200+Hair treatments
★★★★★ Sherri · Edited 2 months ago

They are professional, I love my color and cut. Jen truly is a master stylist. The salon gets my vote and my business.

Paid $200+Shampoo & conditioningBody waxingWaxing
★★★★★ LeAnna · 3 months ago

Today was my first visit to this salon and had a wonderful experience! My stylist, Amanda, listed to what I was looking for in terms of color, and got it spot on. I would highly recommend this salon to anyone looking for a great place for styling and color!

Paid $200+Hair treatmentsBlowdryGloss or Glaze
★★★★★ Sofi · 3 months ago

Sammi is the best!! The environment at the salon is incredible and I so appreciated how much time she took to get to know my hair and recommend me the best products!

Paid $60–80Hair treatments
★★★★★ Lu · Edited 3 months ago

Always pleased with the service I receive at Salon Riza. They are very professional at everything they do from the moment I walk in to the time I leave.

Paid $200+Hair treatmentsShampoo & conditioningHair highlighting
★★★★★ Mary · 4 months ago

Sammi was knowledgeable and provided great service. Beautiful salon

Paid $120–140Hair treatmentsHair coloring
★ Dr · 4 months ago

Awful experience they have no idea how to handle extensions very unprofessional management rude and totally inflexible attitude towards clients they shuffled me from chair to chair loudly telling everyone my hair was wrong color etc. totally not acceptable and embarrassing

Paid $120–140Hair treatments
★★★★★ Frederick · Edited 4 months ago

Great professional, kind, considerate salon that everyone should go to!!!

Paid $40–60Hair treatments
★★★★★ Louise · Edited 4 months ago

I love this Salon. Everyone is amazing

Paid $140–160Hair coloring
★★★★★ Sarah · 4 months ago

Francesca is amazing. She’s friendly, she listens, she’s professional and she does amazing work. Overall, Francesca is a top notch stylist!

Paid $200+Hair treatments
★★★★★ Roberta · Edited 5 months ago

Sophia is always a pleasure! My hair needed some styling and shaping and she was on target! It looks great!

Paid $100–120Hair treatmentsBlowoutsHair coloring
★★★★★ Beth · Edited 6 months ago

Great new client experience! Jenny took the time to really understand my hair type and what I was looking for in my style. I immediately booked my next appointment. I couldn’t be happier.

Paid $60–80Hair treatmentsHaircutBlowdry
★★★★★ Robyn · 6 months ago

Love Franka. She is very professional and is great at what she does. I always feel great when I leave. The shop is very clean and beautifully decorated.

Hair treatments
★★★★★ Lisa · 6 months ago

I had the best day at salon Riza I was greeted by the receptionist and some of the staff. They were well put together and extremely welcoming, I immediately felt comfortable. Loved looking at all the products for sale that were perfectly displayed. My stylist approached within minutes she was so pleasant she asked…

Paid $200+Hair treatmentsHairstylingBlowdry

Show more hair treatments reviews (45 more) →

vs category

Blue = Salon, grey = spas average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (29 reviews)2024-Q2: 4.79★ (24 reviews)2024-Q3: 5.00★ (27 reviews)2024-Q4: 5.00★ (26 reviews)2025-Q1: 4.96★ (28 reviews)2025-Q2: 4.96★ (24 reviews)2025-Q3: 5.00★ (30 reviews)2025-Q4: 5.00★ (23 reviews)2026-Q1: 5.00★ (34 reviews)2026-Q2: 4.86★ (37 reviews)2026-Q3: 5.00★ (20 reviews)2026-Q4: 5.00★ (7 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$100-6% vs typical spas

Bar = middle half of what customers paid · gold mark = category median.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%63+22Reliability 15%68+10.2Craft & service 20%94+18.8Value 10%79+7.9Momentum 8%63+5Track record 7%93+6.5Accountability 5%5+0.3Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
63
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
68
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
94
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
79
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
63
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
93
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
5

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+126 / −2
Professionalism
+142 / −0
Responsiveness
+0 / −0
Punctuality
+118 / −0
Value
+92 / −0

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