SPAS · HAVERHILL, MA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%63+22Reliability 15%68+10.2Craft & service 20%94+18.8Value 10%79+7.9Momentum 8%63+5Track record 7%93+6.5Accountability 5%5+0.3Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Salon Riza & Day Spa

Better than 70% of spas · #6 of 20

4.9★937 Google reviewsGoogle star rating as shown on Google Maps.
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yrs (avg 1.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
0%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Salon Riza & Day Spa for hair treatments

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.65
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$95–$255
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Hair treatments”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 65 Google reviews tagged “Hair treatments” · showing 40

★★★★★ stacy · Edited 2 weeks ago

Arianna delivers an exceptional head spa experience every time. The treatment is deeply relaxing, the atmosphere is calming, and I always leave feeling refreshed and renewed. My hair looks absolutely amazing after every visit. She’s incredibly skilled, warm, and makes the entire experience feel both luxurious and…

Paid $180–200Hair treatments
★★★★★ Teresa · Edited 2 weeks ago

Kaitlyn is amazing, both professional stylist and colorist! I am always a very happy client and love what she has done for me!

Paid $160–180HaircutHairstylingHair coloring
★★★★★ steph · Edited 3 weeks ago

Great refresh by Jen today!! Love my color, highlights, cut and toner!

Paid $200+Hairstyling
★★★★★ Joy · a month ago

I drive 2 hours to come and have Franka do my hair. She is amazing!!!!

Hair treatments
★★★★★ Mary · Edited 2 months ago

Jenn's skills are unteachable. She has an innate sense for cut and color. Add to that her love for her clients and her work. Why go anywhere else?!

Paid $80–100Hair treatments
★★★★★ Sheila · 2 months ago

Second time Jenny has colored my hair and extremely happy with results. Blowout was perfect too! She also accommodated my schedule by taking me a little early, which was much appreciated! I would highly recommend Jenny!

Paid $120–140Hair treatments
★★★★★ Kristin · 2 months ago

I have known Jill for decades and have been wanting to have my hair done by her-but continued to go to a salon near me for the “convenience”. Having a baby 5 months ago, I haven’t felt like myself and wanted to have that amazing hair feeling again. So I finally booked that appointment with Jill and so happy I did. I…

Paid $200+Hair treatments
★★★★★ Sherri · Edited 2 months ago

They are professional, I love my color and cut. Jen truly is a master stylist. The salon gets my vote and my business.

Paid $200+Shampoo & conditioningBody waxingWaxing
★★★★★ LeAnna · 3 months ago

Today was my first visit to this salon and had a wonderful experience! My stylist, Amanda, listed to what I was looking for in terms of color, and got it spot on. I would highly recommend this salon to anyone looking for a great place for styling and color!

Paid $200+Hair treatmentsBlowdryGloss or Glaze
★★★★★ Sofi · 3 months ago

Sammi is the best!! The environment at the salon is incredible and I so appreciated how much time she took to get to know my hair and recommend me the best products!

Paid $60–80Hair treatments
★★★★★ Lu · Edited 3 months ago

Always pleased with the service I receive at Salon Riza. They are very professional at everything they do from the moment I walk in to the time I leave.

Paid $200+Hair treatmentsShampoo & conditioningHair highlighting
★★★★★ Mary · 4 months ago

Sammi was knowledgeable and provided great service. Beautiful salon

Paid $120–140Hair treatmentsHair coloring
★ Dr · 4 months ago

Awful experience they have no idea how to handle extensions very unprofessional management rude and totally inflexible attitude towards clients they shuffled me from chair to chair loudly telling everyone my hair was wrong color etc. totally not acceptable and embarrassing

Paid $120–140Hair treatments
★★★★★ Frederick · Edited 4 months ago

Great professional, kind, considerate salon that everyone should go to!!!

Paid $40–60Hair treatments
★★★★★ Louise · Edited 4 months ago

I love this Salon. Everyone is amazing

Paid $140–160Hair coloring
★★★★★ Sarah · 4 months ago

Francesca is amazing. She’s friendly, she listens, she’s professional and she does amazing work. Overall, Francesca is a top notch stylist!

Paid $200+Hair treatments
★★★★★ Roberta · Edited 5 months ago

Sophia is always a pleasure! My hair needed some styling and shaping and she was on target! It looks great!

Paid $100–120Hair treatmentsBlowoutsHair coloring
★★★★★ Beth · Edited 6 months ago

Great new client experience! Jenny took the time to really understand my hair type and what I was looking for in my style. I immediately booked my next appointment. I couldn’t be happier.

Paid $60–80Hair treatmentsHaircutBlowdry
★★★★★ Robyn · 6 months ago

Love Franka. She is very professional and is great at what she does. I always feel great when I leave. The shop is very clean and beautifully decorated.

Hair treatments
★★★★★ Lisa · 6 months ago

I had the best day at salon Riza I was greeted by the receptionist and some of the staff. They were well put together and extremely welcoming, I immediately felt comfortable. Loved looking at all the products for sale that were perfectly displayed. My stylist approached within minutes she was so pleasant she asked…

Paid $200+Hair treatmentsHairstylingBlowdry
★★★★★ Kathy · 6 months ago

Jill is my stylist. I like how she takes care of my hair and always listens to me and gives me the style that I like she’s very pleasant. Just a nice person OK

Hair treatments
★★★★★ Diane · 7 months ago

What a great experience it is to go to a this salon. Everyone you engage with is warm- professional and genuinely love their job! And it shows

Hair treatmentsShampoo & conditioning
★★★★★ Dawn · Edited 8 months ago

Great experiences. Staff are great, salon is great and overall experience is a full one.

Paid $140–160Haircut
★★★★★ Derek · 8 months ago

Cassidy is fantastic, best cut in years.

Hair treatments
★★★★★ Kate · 8 months ago

This was my first visit to Salon Riza and Jenny. Jenny is a wonderful stylist. I wasn't 100% sure what I was looking for in a haircut, but she listened to what I liked and didn't like about my current style and gave me the perfect haircut. I cant wait to go back for color! I feel like my hair is in very good hands…

Hair treatments
★★★★★ Roscel · 8 months ago

Molly is amazing! I’ve been going to her for over a year now, and she always knows exactly how to style and cut my hair. She’s incredibly sweet and friendly, and she’s also helped me restore and recover my hair.

Paid $140–160Hair treatmentsShampoo & conditioningHair glossing
★★★★★ Susan · Edited 8 months ago

As always, Jen worked her magic today. Wish I had a before & after photo of my cut, color & blow dry!

Paid $160–180Hair treatments
★★★★★ Sarah · 8 months ago

Franka always gets it just right. Love my cut and blow dry every time!

Paid $80–100Hair treatments
★★★★★ Julia · 9 months ago

Love my haircut from Jenny! She gave me exactly what I asked for. Highly recommend

Paid $60–80Hair treatmentsBlowouts
★★★★★ Beth · 10 months ago

Excellent experience. Staff are highly personable, competent and efficient.

Paid $140–160Hair treatments
★★★★★ Kate · 11 months ago

This is a lovely salon! I worked with Jenny. She’s has a great personality and did a marvelous job with my cut. She took my vision and made it reality! This was my first time at a new salon in about 3 years and she did a great job making me comfortable and executing on what I asked. Thanks Jenny!

Paid $60–80Hair treatments
★★★★★ Emily · 11 months ago

Kyla executed exactly the vision I asked for and I couldn’t be happier with how my hair came out today!

Paid $200+Hair treatmentsHair coloring
★★★★★ Simmie · a year ago

I had the Japanese Spa Treatment which is out of this world, and well worth the price. Not only is it blissfully relaxing, it is therapeutic. Molly is wonderful and pays close attention to each stage of the treatment. I'll be doing this again, sooner than later! Thanks Molly and Salon Riza.

Paid $160–180Hair treatmentsSpa packages
★★★★★ Janet · Edited a year ago

Franka is always professional, on time, and is skilled with color, cut, and style. I am always pleased when I leave. 5 stars

Hair coloring
★★★★★ Lynn · Edited a year ago

The very best! And I am fussy!

Paid $120–140Hair treatmentsShampoo & conditioning
★★★★★ raluca · a year ago

Came in with a boring haircut and two different hair colors due to my naive choice of using a box dye. When I tell you that Amber did magic, I am not kidding. She made me feel like myself again, but better. She's really good at what she's doing and also such a cool person overall. I will definitely come back!

Paid $200+Hair treatments
★★★★★ Christina · Edited a year ago

Jen, at Salon Riza, never disappoints! I cannot tell you how many times I get compliments on my hair from complete strangers when I leave the salon. My hair is truly my best asset, and I owe it all to Jen at Salon Riza! Thank you, Jen! :)

Hair treatments
★★★★★ Jacklyn · a year ago

Jill worked her magic! She is very professional and did an amazing job with the cut and style. I decided to take the leap and go short, and I don't regret it. I'm obsessed with how it turned out! I was smiling the rest of the day because of this haircut. Seriously, I give it an 11 out of 10 :).

Hair treatmentsHaircutBlowdry
★★★★★ Chery · Edited a year ago

Amber is the best! I fly back from the Bahamas just to have her do my hair! Extensions, color, no one can compare.

Paid $200+Hair treatments
★★★★★ Joan · Edited a year ago

Jen is incredible! I’ve been going to her for 25 years. So talented and such a professional at everything she does!

HaircutHairstylingHair coloring

Show more hair treatments reviews (25 more) →

vs category

Blue = Salon, grey = spas average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (29 reviews)2024-Q2: 4.79★ (24 reviews)2024-Q3: 5.00★ (27 reviews)2024-Q4: 5.00★ (26 reviews)2025-Q1: 4.96★ (28 reviews)2025-Q2: 4.96★ (24 reviews)2025-Q3: 5.00★ (30 reviews)2025-Q4: 5.00★ (23 reviews)2026-Q1: 5.00★ (34 reviews)2026-Q2: 4.86★ (37 reviews)2026-Q3: 5.00★ (20 reviews)2026-Q4: 5.00★ (7 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$100-6% vs typical spas

Bar = middle half of what customers paid · gold mark = category median.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%63+22Reliability 15%68+10.2Craft & service 20%94+18.8Value 10%79+7.9Momentum 8%63+5Track record 7%93+6.5Accountability 5%5+0.3Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
63
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
68
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
94
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
79
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
63
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
93
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
5

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+126 / −2
Professionalism
+142 / −0
Responsiveness
+0 / −0
Punctuality
+118 / −0
Value
+92 / −0

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