SPAS · HAVERHILL, MA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%63+22Reliability 15%68+10.2Craft & service 20%94+18.8Value 10%79+7.9Momentum 8%63+5Track record 7%93+6.5Accountability 5%5+0.3Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Salon Riza & Day Spa

Better than 70% of spas · #6 of 20

4.9★937 Google reviewsGoogle star rating as shown on Google Maps.
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yrs (avg 1.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
0%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Salon Riza & Day Spa for haircut

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.196
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$45–$79
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Haircut”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 8

All 196 Google reviews tagged “Haircut” · showing 20

★★★★★ Taylor · a day ago

Those looking for short hair stylist...go here!! Jen was awesome and fixed a horrible haircut I got from a different salon. She saved me. You cant go wrong with Jen!!

Paid $140–160HaircutHairstylingHair highlighting
★★★★★ Cassandra · a week ago

Ive been seeing Francesca for my cut and color for a year now. She is the best stylist I've ever had in my 26 years in the beauty industry and salon experiences. She knows how to make my hair look perfect for the 12 weeks between appointments! She is so personable, kind and talented. Always feel like a movie star…

Paid $200+Shampoo & conditioningBlowoutsHaircut
★★★★★ Teresa · Edited 2 weeks ago

Kaitlyn is amazing, both professional stylist and colorist! I am always a very happy client and love what she has done for me!

Paid $160–180HaircutHairstylingHair coloring
★★★★★ Tyler · Edited 3 weeks ago

One of the best haircuts I’ve had in a while. Highly recommend Cassidy. Very skilled and lovely!

Paid $40–60HairstylingHaircut+ Punctuality+ Cleanliness+ Quality
★★★★★ Kathleen · Edited a month ago

I've been going here for years and love it. I usually see the same stylist who is awesome, but on occasion I've used other stylists there and they have all done an excellent job!

Hair coloringHairstylingHaircut
★★★★★ Melanie · 2 months ago

Molly is great! She always listens to what I want and does an excellent job cutting and styling my hair! Thanks Molly!

Paid $60–80HaircutHairstylingBlowdry
★★★★★ Sherri · Edited 2 months ago

They are professional, I love my color and cut. Jen truly is a master stylist. The salon gets my vote and my business.

Paid $200+Shampoo & conditioningBody waxingWaxing
★★★★★ Gina · 2 months ago

Color and cut by Franka. She’s the best! Love my hair!!

HaircutHair highlighting
★★★★★ Anastasia · Edited 3 months ago

Jen is the master at helping you figure out what you need for your hair. She is patient and takes the time to understand what you are looking for and gives you the best version of yourself.

Shampoo & conditioningHaircut
★★★★★ Erin · Edited 3 months ago

Molly is sweet and kind and so patient. She takes time to understand what you want and checks in to make sure your happy w results. Book with Molly for sure!

Shampoo & conditioningHaircutHairstyling
★★★★★ Vivian · 3 months ago

Jill is an awesome hairstylist, my hair looks wonderful after she is done. My most recent salon was in Boston and I’m so happy to have found Jill closer to home who does a fabulous job!

Haircut
★★★★★ michelle · Edited 4 months ago

Kaitlyn is extremely talented and always provides the best colors and cuts for my hair !

HaircutBlowoutsHairstyling
★★★★★ Craig · 4 months ago

Use several stylist and have never had a bad experience

Paid $40–60Haircut
★★★★★ denise · Edited 4 months ago

Happy once again with my visit to Francesca. Consistently great!

HaircutShampoo & conditioningHairstyling
★★★★★ Tennile · 5 months ago

She nailed the color!! 🔥🔥 Cannot wait to have her put in my extensions in a few weeks!! ❤️ thank you!

Paid $200+BlowoutsHaircutHair highlighting
★★★★★ malee · 5 months ago

Casey was so nice and communicative the whole time! loved how my hair came out, thank you so much :)

Paid $40–60HaircutBlowdry
★★★★★ Beth · Edited 6 months ago

Great new client experience! Jenny took the time to really understand my hair type and what I was looking for in my style. I immediately booked my next appointment. I couldn’t be happier.

Paid $60–80Hair treatmentsHaircutBlowdry
★★★★★ Kathleen · 7 months ago

Jillian has been cutting my hair for several months as I grow out unflattering layers from a previous stylist. My “transitional “ style has been easy to maintain and made it possible for me to go thru the growing out process. She has a long range plan we are close to achieving. Almost there!

Paid $60–80HaircutHairstyling
★★★★★ Diana · Edited 7 months ago

Cassie is professional and cares about the client I have had her do my hair the last time and as a seasoned 32 year veteran as a stylist/salon owner from Augusta , Maine I was very impressed with her ability and how she treats her clients. As a former salon owner I realize how important is to have loyal professional…

Paid $60–80Haircut
★★★★★ Maureen · Edited 7 months ago

I have been going to Salon Riza for years. Kaitlyn is fantastic - she asks questions, listens, and has excellent judgment and skills. Highly recommend!

HairstylingHaircut+ Punctuality+ Cleanliness+ Quality

Show more haircut reviews (176 more) →

vs category

Blue = Salon, grey = spas average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (29 reviews)2024-Q2: 4.79★ (24 reviews)2024-Q3: 5.00★ (27 reviews)2024-Q4: 5.00★ (26 reviews)2025-Q1: 4.96★ (28 reviews)2025-Q2: 4.96★ (24 reviews)2025-Q3: 5.00★ (30 reviews)2025-Q4: 5.00★ (23 reviews)2026-Q1: 5.00★ (34 reviews)2026-Q2: 4.86★ (37 reviews)2026-Q3: 5.00★ (20 reviews)2026-Q4: 5.00★ (7 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$100-6% vs typical spas

Bar = middle half of what customers paid · gold mark = category median.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%63+22Reliability 15%68+10.2Craft & service 20%94+18.8Value 10%79+7.9Momentum 8%63+5Track record 7%93+6.5Accountability 5%5+0.3Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
63
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
68
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
94
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
79
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
63
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
93
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
5

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+126 / −2
Professionalism
+142 / −0
Responsiveness
+0 / −0
Punctuality
+118 / −0
Value
+92 / −0

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