SPAS · HAVERHILL, MA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%63+22Reliability 15%68+10.2Craft & service 20%94+18.8Value 10%79+7.9Momentum 8%63+5Track record 7%93+6.5Accountability 5%5+0.3Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Salon Riza & Day Spa

Better than 70% of spas · #6 of 20

4.9★937 Google reviewsGoogle star rating as shown on Google Maps.
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yrs (avg 1.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
0%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Salon Riza & Day Spa for haircut

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.196
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$45–$79
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Haircut”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 8

All 196 Google reviews tagged “Haircut” · showing 60

TaylorLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Those looking for short hair stylist...go here!! Jen was awesome and fixed a horrible haircut I got from a different salon. She saved me. You cant go wrong with Jen!!

Paid $140–160HaircutHairstylingHair highlighting
Cassandra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Ive been seeing Francesca for my cut and color for a year now. She is the best stylist I've ever had in my 26 years in the beauty industry and salon experiences. She knows how to make my hair look perfect for the 12 weeks between appointments! She is so personable, kind and talented. Always feel like a movie star whenever I leave her chair.

Paid $200+Shampoo & conditioningBlowoutsHaircut
Teresa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Kaitlyn is amazing, both professional stylist and colorist! I am always a very happy client and love what she has done for me!

Paid $160–180HaircutHairstylingHair coloring
TylerLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

One of the best haircuts I’ve had in a while. Highly recommend Cassidy. Very skilled and lovely!

Paid $40–60HairstylingHaircut+ Punctuality+ Cleanliness+ Quality
Kathleen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I've been going here for years and love it. I usually see the same stylist who is awesome, but on occasion I've used other stylists there and they have all done an excellent job!

Hair coloringHairstylingHaircut
MelanieLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Molly is great! She always listens to what I want and does an excellent job cutting and styling my hair! Thanks Molly!

Paid $60–80HaircutHairstylingBlowdry
Sherri12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

They are professional, I love my color and cut. Jen truly is a master stylist. The salon gets my vote and my business.

Paid $200+Shampoo & conditioningBody waxingWaxing
Gina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Color and cut by Franka. She’s the best! Love my hair!!

HaircutHair highlighting
Anastasia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Jen is the master at helping you figure out what you need for your hair. She is patient and takes the time to understand what you are looking for and gives you the best version of yourself.

Shampoo & conditioningHaircut
Erin10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Molly is sweet and kind and so patient. She takes time to understand what you want and checks in to make sure your happy w results. Book with Molly for sure!

Shampoo & conditioningHaircutHairstyling
Vivian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jill is an awesome hairstylist, my hair looks wonderful after she is done. My most recent salon was in Boston and I’m so happy to have found Jill closer to home who does a fabulous job!

Haircut
michelle14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Kaitlyn is extremely talented and always provides the best colors and cuts for my hair !

HaircutBlowoutsHairstyling
Craig1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Use several stylist and have never had a bad experience

Paid $40–60Haircut
denise2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Happy once again with my visit to Francesca. Consistently great!

HaircutShampoo & conditioningHairstyling
Tennile1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

She nailed the color!! 🔥🔥 Cannot wait to have her put in my extensions in a few weeks!! ❤️ thank you!

Paid $200+BlowoutsHaircutHair highlighting
malee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Casey was so nice and communicative the whole time! loved how my hair came out, thank you so much :)

Paid $40–60HaircutBlowdry
Beth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Great new client experience! Jenny took the time to really understand my hair type and what I was looking for in my style. I immediately booked my next appointment. I couldn’t be happier.

Paid $60–80Hair treatmentsHaircutBlowdry
Kathleen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Jillian has been cutting my hair for several months as I grow out unflattering layers from a previous stylist. My “transitional “ style has been easy to maintain and made it possible for me to go thru the growing out process. She has a long range plan we are close to achieving. Almost there!

Paid $60–80HaircutHairstyling
Diana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Cassie is professional and cares about the client I have had her do my hair the last time and as a seasoned 32 year veteran as a stylist/salon owner from Augusta , Maine I was very impressed with her ability and how she treats her clients. As a former salon owner I realize how important is to have loyal professional…

Paid $60–80Haircut
Maureen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I have been going to Salon Riza for years. Kaitlyn is fantastic - she asks questions, listens, and has excellent judgment and skills. Highly recommend!

HairstylingHaircut+ Punctuality+ Cleanliness+ Quality
Vic2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Jenny is excellent. She carefully listens to your hair goals, gives excellent advise for styles and products, and takes her time to deliver a fantastic end product. I would highly recommend her to anyone looking for a new cut, style, or pop of color- she does it all!

Shampoo & conditioningHaircutHairstyling
AimeeLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Cassidy is fantastic !! Very skilled, so pleasant and took the time to explain and help me with a problem area! I'd recommend her to anyone!

Haircut
Dawn10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Great experiences. Staff are great, salon is great and overall experience is a full one.

Paid $140–160Haircut
Hannah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

The last two times I have gone to see Jenny I can honestly say they were both the best haircut and color service I have ever had in my life ( I’m 35…) She is very intuitive with color and style. I have always had a hard time finding a stylist to go back to that nails it every time . 2 for 2, I will keep coming back, thank you Jenny !

Paid $120–140HaircutBlowdryHair coloring
Lucas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Would go higher. I enjoyed the experience and felt welcome.

Paid $40–60BlowoutsHaircut
Ely2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent service! Francesca is very professional and knowledgeable. She is accommodating and pleasant to work with!

Paid $200+HaircutBlowdryHair highlighting
FaleenLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I always look forward to seeing Molly and having fun chats while she works magic and makes my hair look and feel amazing! 👏 Thank you Molly & Salon Riza!

Paid $60–80HaircutBlowdry
Meghan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Cassi was professional, communicative, and very quick! It was my first time at a hair salon and I will definitely be returning for both the great service and experience!

Paid $60–80Shampoo & conditioningHaircut
Karen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Always a wonderful experience with Kaitlyn! Kaitlyn has a unique talent of cutting hair to remove bulk. That’s why I went to her when I needed a new wig thinned out to look like my own hair. She did amazing work!

Paid $20–40BlowoutsHair coloringHairstyling+ Punctuality+ Cleanliness+ Quality
Diane6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I had such a great time with Jenny! I’ve already recommended her to a friend. Thanks again!

Paid $80–100HaircutBlowdry
Janet16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Franka is always professional, on time, and is skilled with color, cut, and style. I am always pleased when I leave. 5 stars

Hair coloring
eliannys1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’m so happy with the results! Kyla really listened to what I wanted and brought my vision fully to life. The whole experience was great, and I left feeling confident and refreshed. I’ll definitely be coming back soon! ☺️

Paid $60–80Shampoo & conditioningBlowoutsHaircut
Jacklyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jill worked her magic! She is very professional and did an amazing job with the cut and style. I decided to take the leap and go short, and I don't regret it. I'm obsessed with how it turned out! I was smiling the rest of the day because of this haircut. Seriously, I give it an 11 out of 10 :).

Hair treatmentsHaircutBlowdry
Joan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jen is incredible! I’ve been going to her for 25 years. So talented and such a professional at everything she does!

HaircutHairstylingHair coloring
diane5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Love the job Franca does. Staff very hospitable. Very clean environment! Recommend it highly.

HaircutHairstylingHair coloring+ Punctuality+ Cleanliness+ Quality
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I am so happy with my haircut! Amber was awesome! The salon is beautiful as well.

Paid $60–80Haircut
Elena3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Even though Jenn was having a tough day with some personal matters, she still delivered exceptional service. She was kind, punctual, and did a flawless job on my haircut and accent foils. Her professionalism and talent always impress me. Highly recommend!

HaircutShampoo & conditioningHairstyling
Corliss2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I always have a very nice experience at Salon Riza. The staff are all very welcoming and Jen is a terrific hair stylist. Thank you

HaircutHair coloring
sabor5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

It was really nice to meet Kyle she is awesome and professional she did a great hair cut for my wife and she is happy Thank you so much Kyle and see you next time!

Haircut
Courtney2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I leave feeling so confident and happy every time Amanda does my hair. She’s incredibly talented and skilled and always creates the look I was envisioning.

HaircutBlowoutsHair coloring
Laura7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Molly was excellent. She took the time to make sure that my hair was done the way I wanted; I was very relaxed during the appointment and loved the way my hair came out. I booked another appointment with her! I have received so many compliments on my hair. Two people are going to schedule with Molly!

Paid $140–160HaircutHair treatmentsShampoo & conditioning
sofia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My first experience here was with Jenny and I will absolutely be back to see her. She was polite and kind but also absolutely nailed my haircut- haven’t been happy with a hairdresser in ages and I couldn’t be happier with my new cut! Also they have tons of eco-friendly hair options up front which is refreshing to see.

Paid $80–100Haircut
LeighLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I am impressed by the ease and efficiency of today’s haircut. I was in and out in less than 45 minutes and yet nothing felt rushed — from the luxurious hair wash to the perfect cut and blow out. Amanda is such a pro and a true Venusian!

Paid $120–140HaircutHair treatments
Brenna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kyla was AMAZING! She was so sweet and such a pleasure to speak with. She was knowledgeable and so helpful. I went not having a clear vision of what I wanted and left feeling confident and LOVING my hair. I will definitely be back. Thank you Kyla!

Paid $60–80Haircut
Marissa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love my haircut!! Very professional and kind!

Paid $160–180Haircut
KashLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I recently got a haircut and blowout with Molly and she did not disappoint! She did a fabulous job! She is so friendly and kind, I will definitely be back, salon is very clean and has a relaxing atmosphere 🙂

Paid $60–80HaircutShampoo & conditioningBlowouts
Jenna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I love my haircut!! Kyla was very great about asking questions to find out exactly how I liked my hair! Overall great experience.

Paid $60–80Haircut
Helen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jen is amazing! Her skill with curly hair is fantastic. I love the cut and I have gotten many compliments about how great/stylish my hair looks. Jen is courteous, friendly, and laser focused on making sure she creates a beautiful style.

Paid $80–100HaircutShampoo & conditioning
H10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great staff & service. I highly recommend you try it out!!

Paid $140–160HaircutBrow shapingEyebrow shaping
Laurie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love Salon Riza..and i love Amber..always smiling..always kind..So glad I found you..

HaircutHair treatments
Amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amber is an artist! So glad I found her!

Paid $200+HaircutHair treatments
jay9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My first visit here and It all felt comfortable and relaxed. I have a new stylist! ps. Hair looks great

Paid $40–60HaircutShampoo & conditioning
Molly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amber always gives me the most chic look 🤩 I absolutely adore amber, she may just be one of my favorite human beings ever. I leave the salon with a massive smile on my face and my confidence at its peak! Thank you amber for always making me feel like my best self 🩷

HaircutBlowoutsHair highlighting
Ana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Best stylish 👌 ✨️ 👌

HaircutHairstylingHair coloring
Judith8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Francesca gave me a wonderful haircut, as always, and passed on some helpful styling tips. I recommend her highly!

HaircutShampoo & conditioningHair coloring
Bella2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kyla did fantastic with my hair, gave me exactly what I wanted! I’m very grateful! 😊

HaircutBalayage
Jenny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve loved getting my hair colored and cut by Franka. She does a beautiful job and is so kind and fun to talk to.

HaircutHair treatments
Bonnie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jenny understood what I wanted, and gave me a great haircut! I'm looking forward to my next visit

Paid $40–60Haircut
Sydney2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Phenomenal stylist. Turned my very long, thin and flat hair into a voluminous chic pixie cut. Got a compliment from a stranger on how lovely it looked within five minutes after leaving that salon. Walked in hating my hair and walked out feeling so confident.

Haircut
NancyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Amanda is an amazing hair stylist and great to talk to. I always look forward to my time with Amanda!

Paid $60–80Haircut

Show more haircut reviews (136 more) →

vs category

Blue = Salon, grey = spas average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (29 reviews)2024-Q2: 4.79★ (24 reviews)2024-Q3: 5.00★ (27 reviews)2024-Q4: 5.00★ (26 reviews)2025-Q1: 4.96★ (28 reviews)2025-Q2: 4.96★ (24 reviews)2025-Q3: 5.00★ (30 reviews)2025-Q4: 5.00★ (23 reviews)2026-Q1: 5.00★ (34 reviews)2026-Q2: 4.86★ (37 reviews)2026-Q3: 5.00★ (20 reviews)2026-Q4: 5.00★ (7 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$100-6% vs typical spas

Bar = middle half of what customers paid · gold mark = category median.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%63+22Reliability 15%68+10.2Craft & service 20%94+18.8Value 10%79+7.9Momentum 8%63+5Track record 7%93+6.5Accountability 5%5+0.3Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
63
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
68
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
94
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
79
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
63
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
93
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
5

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+126 / −2
Professionalism
+142 / −0
Responsiveness
+0 / −0
Punctuality
+118 / −0
Value
+92 / −0

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