Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%85+29.7Reliability 15%88+13.2Craft & service 20%82+16.4Value 10%76+7.6Momentum 8%75+6Track record 7%97+6.8Accountability 5%4+0.2Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Salon Riza & Day Spa

Haverhill, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 54 spas · 4.9★ from 937 Google reviews

Report card

Percentile vs other spas (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and reliability; weakest: accountability.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Salon Riza & Day Spa is better than 85% of spas.A
85
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Salon Riza & Day Spa is better than 88% of spas.A
88
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Salon Riza & Day Spa is better than 82% of spas.A
82
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Salon Riza & Day Spa is better than 76% of spas.B
76
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Salon Riza & Day Spa is better than 75% of spas.B
75
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Salon Riza & Day Spa is better than 97% of spas.A
97
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Salon Riza & Day Spa is better than 4% of spas.F
4

Reviews for your job

Customers hired Salon Riza & Day Spa for 8 kinds of job.

Salon Riza & Day Spa for balayage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$200+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Balayage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2

All 23 Google reviews tagged “Balayage” · showing 20

Cassandra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Ive been seeing Francesca for my cut and color for a year now. She is the best stylist I've ever had in my 26 years in the beauty industry and salon experiences. She knows how to make my hair look perfect for the 12 weeks between appointments! She is so personable, kind and talented. Always feel like a movie star whenever I leave her chair.

Paid $200+Shampoo & conditioningBlowoutsHaircut
Courtney2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I leave feeling so confident and happy every time Amanda does my hair. She’s incredibly talented and skilled and always creates the look I was envisioning.

HaircutBlowoutsHair coloring
Bella2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kyla did fantastic with my hair, gave me exactly what I wanted! I’m very grateful! 😊

HaircutBalayage
M2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I can’t recommend Francesca at Salon Riza enough! From my first appointment, I was impressed by her ability to understand exactly what I wanted, even when I struggled to articulate it. My hair had some damage and the previous color didn’t suit me, but Francesca transformed it into something I love. She’s incredibly…

HaircutHair treatmentsBlowouts
Kayla6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The best!! I have been going to Jill for 5 years and she has yet to disappoint me. No matter if you’re just voicing what you want, or showing her a picture of your desired cut/color, she executes it every time! I have NEVER trusted someone with my hair the way I put all my faith in Jill!

BalayageBlowoutsHair coloring
Georgiana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Francesca gives an excellent haircut, and she is terrific with color, too.

BalayageBlowoutsHaircut
SherriLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve never been to a better salon and I’ve been to many in my life. The people there are ALWAYS helpful and tremendously kind. But my absolute favorite part of being there is my stylist Amanda. She is beautiful inside and out. She does a fabulous job with my hair and she is so wonderful to talk to. I’m so blessed to…

BalayageBlowoutsHair coloring
S9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jill is such a talented and caring stylist! As a new client, I knew immediately that I was in skilled hands! My cut and color is beautiful, thank you.

BalayageHaircut
h.elizabeth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I absolutely love getting my hair done with Hannah She’s great at listening to what i truly want and always keeps the conversation flowing. Every time i book with her i always leave feeling refreshed and in love with my new look. Highly recommend!

BalayageBlowoutsHaircut
Tisha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Amanda is the best!

BalayageHair coloringHair extensions+ Cleanliness+ Quality+ Professionalism
Lauriana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Francesca was incredible! She was very attuned to what I wanted to do with my hair & created an absolutely beautiful look. The only reason I removed a star was *not* because of the services, but due to the lack of communication about cash/check only tips. I had to use my credit card to take a cash advance, which is…

BalayageHaircut
ChristinaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I’ve received a perfect deva cut from Jen, the owner herself, and Salon Riza today. Jen was fantastic. She cut my hair precisely to the style of my natural curls, enhancing the volume and texture. I don’t remember who washed my hair, but wow - basically a short scalp massage - amazing.

Customer photo from Christina's review
BalayageHair coloringHairstyling+ Punctuality+ Cleanliness+ Quality
Maureen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

Hair coloringBalayage
Rachel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

BalayageHair coloringHairstyling
carly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Balayage
AnnyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

BalayageHairstyling
Julia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

BalayageHair coloringHair extensions
Maureen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

BalayageHair coloringHairstyling
Ashley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

BalayageWaxing+ Professionalism
Renee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

BalayageHairstylingHaircut+ Punctuality+ Cleanliness+ Quality

Show more balayage reviews (3 more) →

Price

$100-3% vs typical spas

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut194$45–$79
Hairstyling173$43–$131
Hair coloring119$125–$194
Shampoo & conditioning58—
Hair treatments58$95–$255
Blowouts33—
Skin treatments32$128–$172
Balayage23—

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