Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%63+22Reliability 15%68+10.2Craft & service 20%94+18.8Value 10%79+7.9Momentum 8%63+5Track record 7%93+6.5Accountability 5%5+0.3Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Salon Riza & Day Spa

Haverhill, MA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 20 spas · 4.9★ from 937 Google reviews

Report card

Percentile vs other spas (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and track record; weakest: accountability.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Salon Riza & Day Spa is better than 63% of spas.B
63
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Salon Riza & Day Spa is better than 68% of spas.B
68
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Salon Riza & Day Spa is better than 94% of spas.A
94
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Salon Riza & Day Spa is better than 79% of spas.B
79
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Salon Riza & Day Spa is better than 63% of spas.B
63
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Salon Riza & Day Spa is better than 93% of spas.A
93
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Salon Riza & Day Spa is better than 5% of spas.F
5

Reviews for your job

Customers hired Salon Riza & Day Spa for 8 kinds of job.

Salon Riza & Day Spa for hair coloring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.122
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$125–$194
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Hair coloring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 6

All 122 Google reviews tagged “Hair coloring” · showing 40

★★★★★ Cassandra · a week ago

Ive been seeing Francesca for my cut and color for a year now. She is the best stylist I've ever had in my 26 years in the beauty industry and salon experiences. She knows how to make my hair look perfect for the 12 weeks between appointments! She is so personable, kind and talented. Always feel like a movie star…

Paid $200+Shampoo & conditioningBlowoutsHaircut
★★★★★ Teresa · Edited 2 weeks ago

Kaitlyn is amazing, both professional stylist and colorist! I am always a very happy client and love what she has done for me!

Paid $160–180HaircutHairstylingHair coloring
★★★★★ Kathleen · Edited a month ago

I've been going here for years and love it. I usually see the same stylist who is awesome, but on occasion I've used other stylists there and they have all done an excellent job!

Hair coloringHairstylingHaircut
★★★★★ Lu · Edited 3 months ago

Always pleased with the service I receive at Salon Riza. They are very professional at everything they do from the moment I walk in to the time I leave.

Paid $200+Hair treatmentsShampoo & conditioningHair highlighting
★★★★★ Mary · 4 months ago

Sammi was knowledgeable and provided great service. Beautiful salon

Paid $120–140Hair treatmentsHair coloring
★★★★★ michelle · Edited 4 months ago

Kaitlyn is extremely talented and always provides the best colors and cuts for my hair !

HaircutBlowoutsHairstyling
★★★★★ Louise · Edited 4 months ago

I love this Salon. Everyone is amazing

Paid $140–160Hair coloring
★★★★★ denise · Edited 4 months ago

Happy once again with my visit to Francesca. Consistently great!

HaircutShampoo & conditioningHairstyling
★★★★★ Roberta · Edited 5 months ago

Sophia is always a pleasure! My hair needed some styling and shaping and she was on target! It looks great!

Paid $100–120Hair treatmentsBlowoutsHair coloring
★★★★★ Vic · 7 months ago

Jenny is excellent. She carefully listens to your hair goals, gives excellent advise for styles and products, and takes her time to deliver a fantastic end product. I would highly recommend her to anyone looking for a new cut, style, or pop of color- she does it all!

Shampoo & conditioningHaircutHairstyling
★★★★★ Niya · 8 months ago

I started coming here about 6 months ago and the team here is absolutely amazing. They are extremely transparent about every step in the process and are seasoned hair stylists who know what they are doing. That is a very rare find in this area. I struggled for a long time finding a place that is able to touch up my…

Paid $200+Shampoo & conditioningHair coloring
★★★★★ Hannah · Edited 8 months ago

The last two times I have gone to see Jenny I can honestly say they were both the best haircut and color service I have ever had in my life ( I’m 35…) She is very intuitive with color and style. I have always had a hard time finding a stylist to go back to that nails it every time . 2 for 2, I will keep coming…

Paid $120–140HaircutBlowdryHair coloring
★★★★★ Karen · Edited 10 months ago

Always a wonderful experience with Kaitlyn! Kaitlyn has a unique talent of cutting hair to remove bulk. That’s why I went to her when I needed a new wig thinned out to look like my own hair. She did amazing work!

Paid $20–40BlowoutsHair coloringHairstyling+ Punctuality+ Cleanliness+ Quality
★★★★★ Emily · 11 months ago

Kyla executed exactly the vision I asked for and I couldn’t be happier with how my hair came out today!

Paid $200+Hair treatmentsHair coloring
★★★★★ Janet · Edited a year ago

Franka is always professional, on time, and is skilled with color, cut, and style. I am always pleased when I leave. 5 stars

Hair coloring
★★★★★ Cindy · Edited a year ago

Excellent as usual. Kaitlyn is amazing. I’ve been seeing her for all my hair services for many years and am always happy with my hair!

Hair coloring
★★★★★ lisa · Edited a year ago

Excellent and super sweet. Great job with color and fabulous blow dry

Hairstyling
★★★★★ Joan · Edited a year ago

Jen is incredible! I’ve been going to her for 25 years. So talented and such a professional at everything she does!

HaircutHairstylingHair coloring
★★★★★ Kerrie · Edited a year ago

Kaitlyn is a superstar!! She ALWAYS gets me where I want to be with my hair goals. I am so grateful for her knowledge in this industry and the care she takes every time I sit in her chair.

Hair treatmentsHairstylingHair highlighting
★★★★★ diane · Edited a year ago

Love the job Franca does. Staff very hospitable. Very clean environment! Recommend it highly.

HaircutHairstylingHair coloring+ Punctuality+ Cleanliness+ Quality
★★★★★ Corliss · Edited a year ago

I always have a very nice experience at Salon Riza. The staff are all very welcoming and Jen is a terrific hair stylist. Thank you

HaircutHair coloring
★★★★★ Courtney · Edited a year ago

I leave feeling so confident and happy every time Amanda does my hair. She’s incredibly talented and skilled and always creates the look I was envisioning.

HaircutBlowoutsHair coloring
★★★★★ saa · a year ago

morgan is the bestest! she always makes my hair look and feel so lovely :D 🎀

Hair coloring
★★★★★ Siddhi · a year ago

Awesome

Paid $120–140Hair coloring
★★★★★ B · a year ago

Wonderful person and great atmosphere 👏

Paid $100–120Hair treatmentsHair highlightingHair coloring
★★★★★ Ana · Edited a year ago

Best stylish 👌 ✨️ 👌

HaircutHairstylingHair coloring
★★★★★ Judith · Edited a year ago

Francesca gave me a wonderful haircut, as always, and passed on some helpful styling tips. I recommend her highly!

HaircutShampoo & conditioningHair coloring
★★★★★ M · a year ago

I can’t recommend Francesca at Salon Riza enough! From my first appointment, I was impressed by her ability to understand exactly what I wanted, even when I struggled to articulate it. My hair had some damage and the previous color didn’t suit me, but Francesca transformed it into something I love. She’s incredibly…

HaircutHair treatmentsBlowouts
★★★★★ Rebecca · 2 years ago

Jen took good care of me by fixing a bad color & cut job by someone else @ a different hair salon. I told her what I wished for and voilá, my hair is a masterpiece with no signs of mistakes or damage.

Paid $180–200HaircutHair coloring
★★★★★ Natalie · Edited 2 years ago

If you want a professional, high-end salon experience without driving into Boston...Salon Riza is it! I've been going to the owner & my stylist Jen Stern for 15 years since I moved to North Andover from Boston. All of the stylists are great here. My husband & my 3 daughters (10, 13 & 15) love coming to this…

HairstylingHair coloring
★★★★★ stacy · Edited 2 years ago

Jill is such a talent. I love my color everytime she does my hair. I also appreciate the consistency. It makes you at ease to be able to trust her 100% of the time.

Paid $200+HaircutShampoo & conditioning
★★★★★ Evie · 2 years ago

I had a full foil done. Everyone was so nice! Even the girls washing my hair were lovely. And a bonus surprise, the chairs you sit in to rinse your hair are massage chairs! The legs go up and it massages all the way down to your calves! But Amber was great, I said what I wanted, previous hairdressers had done (which…

Hair coloring
★★★★★ Maria · 2 years ago

Morgan is always so great, she’s so knowledgeable and I would trust her with my hair any time. I am very happy I found her and always look forward to seeing her during our appts.

HaircutHair coloring
★★★★★ Maureen · 2 years ago

Jill was amazing! I’m very pleased with my color! And I’m so grateful that she was able to see me as my regular stylist’s maternity leave has last longer than anticipated ❤️

Shampoo & conditioningBlowoutsHair coloring
★★★★★ Rachel · 2 years ago

Morgan is the best - love her color work, and she’s delightful. The massage chair is amazing when you get your hair rinsed out.

HaircutHair coloring
★★★★★ Kayla · Edited 2 years ago

The best!! I have been going to Jill for 5 years and she has yet to disappoint me. No matter if you’re just voicing what you want, or showing her a picture of your desired cut/color, she executes it every time! I have NEVER trusted someone with my hair the way I put all my faith in Jill!

BalayageBlowoutsHair coloring
★★★★★ Jamie · 2 years ago

Cassidy did an amazing job!! Got my hair colored for the first time and she was so nice and explained everything on how to maintain it and style. Definitely highly recommend. Also best haircut I’ve gotten

HaircutShampoo & conditioningHair coloring
★★★★★ Catherine · Edited 2 years ago

Amber is the best! I trust her expertise so much so that I give her full creative control. I tell her whatever you think will look best, go for it. She never let's me down! I freaking love love love my hair.

Hair coloringHairstyling+ Punctuality+ Cleanliness+ Quality
★★★★★ MaryJo · Edited 2 years ago

Cassidy did a great job on my root color, haircut and blow-out!

Hair coloringHaircut
★★★★★ Cynthia · 2 years ago

Mollie did a perfect job with my color and your Maria Nila products are the absolute best! Thank you!

Hair coloring

Show more hair coloring reviews (82 more) →

Price

$100-6% vs typical spas

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut194$45–$79
Hairstyling173$41–$89
Hair coloring119$125–$194
Shampoo & conditioning58—
Hair treatments58$95–$255
Blowouts33—
Skin treatments32$128–$172
Balayage23—

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