Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%63+22Reliability 15%68+10.2Craft & service 20%94+18.8Value 10%79+7.9Momentum 8%63+5Track record 7%93+6.5Accountability 5%5+0.3Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Salon Riza & Day Spa

Haverhill, MA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 20 spas · 4.9★ from 937 Google reviews

📞 Call (978) 557-7870Request a call backWebsite ↗

Report card

Percentile vs other spas (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and track record; weakest: accountability.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Salon Riza & Day Spa is better than 63% of spas.B
63
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Salon Riza & Day Spa is better than 68% of spas.B
68
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Salon Riza & Day Spa is better than 94% of spas.A
94
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Salon Riza & Day Spa is better than 79% of spas.B
79
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Salon Riza & Day Spa is better than 63% of spas.B
63
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Salon Riza & Day Spa is better than 93% of spas.A
93
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Salon Riza & Day Spa is better than 5% of spas.F
5

Reviews for your job

Customers hired Salon Riza & Day Spa for 8 kinds of job.

Salon Riza & Day Spa for hair treatments

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.65
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$95–$255
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Hair treatments”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 65 Google reviews tagged “Hair treatments” · showing 20

★★★★★ stacy · Edited 2 weeks ago

Arianna delivers an exceptional head spa experience every time. The treatment is deeply relaxing, the atmosphere is calming, and I always leave feeling refreshed and renewed. My hair looks absolutely amazing after every visit. She’s incredibly skilled, warm, and makes the entire experience feel both luxurious and…

Paid $180–200Hair treatments
★★★★★ Teresa · Edited 2 weeks ago

Kaitlyn is amazing, both professional stylist and colorist! I am always a very happy client and love what she has done for me!

Paid $160–180HaircutHairstylingHair coloring
★★★★★ steph · Edited 3 weeks ago

Great refresh by Jen today!! Love my color, highlights, cut and toner!

Paid $200+Hairstyling
★★★★★ Joy · a month ago

I drive 2 hours to come and have Franka do my hair. She is amazing!!!!

Hair treatments
★★★★★ Mary · Edited 2 months ago

Jenn's skills are unteachable. She has an innate sense for cut and color. Add to that her love for her clients and her work. Why go anywhere else?!

Paid $80–100Hair treatments
★★★★★ Sheila · 2 months ago

Second time Jenny has colored my hair and extremely happy with results. Blowout was perfect too! She also accommodated my schedule by taking me a little early, which was much appreciated! I would highly recommend Jenny!

Paid $120–140Hair treatments
★★★★★ Kristin · 2 months ago

I have known Jill for decades and have been wanting to have my hair done by her-but continued to go to a salon near me for the “convenience”. Having a baby 5 months ago, I haven’t felt like myself and wanted to have that amazing hair feeling again. So I finally booked that appointment with Jill and so happy I did. I…

Paid $200+Hair treatments
★★★★★ Sherri · Edited 2 months ago

They are professional, I love my color and cut. Jen truly is a master stylist. The salon gets my vote and my business.

Paid $200+Shampoo & conditioningBody waxingWaxing
★★★★★ LeAnna · 3 months ago

Today was my first visit to this salon and had a wonderful experience! My stylist, Amanda, listed to what I was looking for in terms of color, and got it spot on. I would highly recommend this salon to anyone looking for a great place for styling and color!

Paid $200+Hair treatmentsBlowdryGloss or Glaze
★★★★★ Sofi · 3 months ago

Sammi is the best!! The environment at the salon is incredible and I so appreciated how much time she took to get to know my hair and recommend me the best products!

Paid $60–80Hair treatments
★★★★★ Lu · Edited 3 months ago

Always pleased with the service I receive at Salon Riza. They are very professional at everything they do from the moment I walk in to the time I leave.

Paid $200+Hair treatmentsShampoo & conditioningHair highlighting
★★★★★ Mary · 4 months ago

Sammi was knowledgeable and provided great service. Beautiful salon

Paid $120–140Hair treatmentsHair coloring
★ Dr · 4 months ago

Awful experience they have no idea how to handle extensions very unprofessional management rude and totally inflexible attitude towards clients they shuffled me from chair to chair loudly telling everyone my hair was wrong color etc. totally not acceptable and embarrassing

Paid $120–140Hair treatments
★★★★★ Frederick · Edited 4 months ago

Great professional, kind, considerate salon that everyone should go to!!!

Paid $40–60Hair treatments
★★★★★ Louise · Edited 4 months ago

I love this Salon. Everyone is amazing

Paid $140–160Hair coloring
★★★★★ Sarah · 4 months ago

Francesca is amazing. She’s friendly, she listens, she’s professional and she does amazing work. Overall, Francesca is a top notch stylist!

Paid $200+Hair treatments
★★★★★ Roberta · Edited 5 months ago

Sophia is always a pleasure! My hair needed some styling and shaping and she was on target! It looks great!

Paid $100–120Hair treatmentsBlowoutsHair coloring
★★★★★ Beth · Edited 6 months ago

Great new client experience! Jenny took the time to really understand my hair type and what I was looking for in my style. I immediately booked my next appointment. I couldn’t be happier.

Paid $60–80Hair treatmentsHaircutBlowdry
★★★★★ Robyn · 6 months ago

Love Franka. She is very professional and is great at what she does. I always feel great when I leave. The shop is very clean and beautifully decorated.

Hair treatments
★★★★★ Lisa · 6 months ago

I had the best day at salon Riza I was greeted by the receptionist and some of the staff. They were well put together and extremely welcoming, I immediately felt comfortable. Loved looking at all the products for sale that were perfectly displayed. My stylist approached within minutes she was so pleasant she asked…

Paid $200+Hair treatmentsHairstylingBlowdry

Show more hair treatments reviews (45 more) →

Price

$100-6% vs typical spas

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut194$45–$79
Hairstyling173$41–$89
Hair coloring119$125–$194
Shampoo & conditioning58—
Hair treatments58$95–$255
Blowouts33—
Skin treatments32$128–$172
Balayage23—

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