Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%63+22Reliability 15%68+10.2Craft & service 20%94+18.8Value 10%79+7.9Momentum 8%63+5Track record 7%93+6.5Accountability 5%5+0.3Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Salon Riza & Day Spa

Haverhill, MA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 20 spas · 4.9★ from 937 Google reviews

Report card

Percentile vs other spas (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and track record; weakest: accountability.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Salon Riza & Day Spa is better than 63% of spas.B
63
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Salon Riza & Day Spa is better than 68% of spas.B
68
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Salon Riza & Day Spa is better than 94% of spas.A
94
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Salon Riza & Day Spa is better than 79% of spas.B
79
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Salon Riza & Day Spa is better than 63% of spas.B
63
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Salon Riza & Day Spa is better than 93% of spas.A
93
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Salon Riza & Day Spa is better than 5% of spas.F
5

Reviews for your job

Customers hired Salon Riza & Day Spa for 8 kinds of job.

Salon Riza & Day Spa for haircut

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.196
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$45–$79
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Haircut”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 8

All 196 Google reviews tagged “Haircut” · showing 40

★★★★★ Taylor · a day ago

Those looking for short hair stylist...go here!! Jen was awesome and fixed a horrible haircut I got from a different salon. She saved me. You cant go wrong with Jen!!

Paid $140–160HaircutHairstylingHair highlighting
★★★★★ Cassandra · a week ago

Ive been seeing Francesca for my cut and color for a year now. She is the best stylist I've ever had in my 26 years in the beauty industry and salon experiences. She knows how to make my hair look perfect for the 12 weeks between appointments! She is so personable, kind and talented. Always feel like a movie star…

Paid $200+Shampoo & conditioningBlowoutsHaircut
★★★★★ Teresa · Edited 2 weeks ago

Kaitlyn is amazing, both professional stylist and colorist! I am always a very happy client and love what she has done for me!

Paid $160–180HaircutHairstylingHair coloring
★★★★★ Tyler · Edited 3 weeks ago

One of the best haircuts I’ve had in a while. Highly recommend Cassidy. Very skilled and lovely!

Paid $40–60HairstylingHaircut+ Punctuality+ Cleanliness+ Quality
★★★★★ Kathleen · Edited a month ago

I've been going here for years and love it. I usually see the same stylist who is awesome, but on occasion I've used other stylists there and they have all done an excellent job!

Hair coloringHairstylingHaircut
★★★★★ Melanie · 2 months ago

Molly is great! She always listens to what I want and does an excellent job cutting and styling my hair! Thanks Molly!

Paid $60–80HaircutHairstylingBlowdry
★★★★★ Sherri · Edited 2 months ago

They are professional, I love my color and cut. Jen truly is a master stylist. The salon gets my vote and my business.

Paid $200+Shampoo & conditioningBody waxingWaxing
★★★★★ Gina · 2 months ago

Color and cut by Franka. She’s the best! Love my hair!!

HaircutHair highlighting
★★★★★ Anastasia · Edited 3 months ago

Jen is the master at helping you figure out what you need for your hair. She is patient and takes the time to understand what you are looking for and gives you the best version of yourself.

Shampoo & conditioningHaircut
★★★★★ Erin · Edited 3 months ago

Molly is sweet and kind and so patient. She takes time to understand what you want and checks in to make sure your happy w results. Book with Molly for sure!

Shampoo & conditioningHaircutHairstyling
★★★★★ Vivian · 3 months ago

Jill is an awesome hairstylist, my hair looks wonderful after she is done. My most recent salon was in Boston and I’m so happy to have found Jill closer to home who does a fabulous job!

Haircut
★★★★★ michelle · Edited 4 months ago

Kaitlyn is extremely talented and always provides the best colors and cuts for my hair !

HaircutBlowoutsHairstyling
★★★★★ Craig · 4 months ago

Use several stylist and have never had a bad experience

Paid $40–60Haircut
★★★★★ denise · Edited 4 months ago

Happy once again with my visit to Francesca. Consistently great!

HaircutShampoo & conditioningHairstyling
★★★★★ Tennile · 5 months ago

She nailed the color!! 🔥🔥 Cannot wait to have her put in my extensions in a few weeks!! ❤️ thank you!

Paid $200+BlowoutsHaircutHair highlighting
★★★★★ malee · 5 months ago

Casey was so nice and communicative the whole time! loved how my hair came out, thank you so much :)

Paid $40–60HaircutBlowdry
★★★★★ Beth · Edited 6 months ago

Great new client experience! Jenny took the time to really understand my hair type and what I was looking for in my style. I immediately booked my next appointment. I couldn’t be happier.

Paid $60–80Hair treatmentsHaircutBlowdry
★★★★★ Kathleen · 7 months ago

Jillian has been cutting my hair for several months as I grow out unflattering layers from a previous stylist. My “transitional “ style has been easy to maintain and made it possible for me to go thru the growing out process. She has a long range plan we are close to achieving. Almost there!

Paid $60–80HaircutHairstyling
★★★★★ Diana · Edited 7 months ago

Cassie is professional and cares about the client I have had her do my hair the last time and as a seasoned 32 year veteran as a stylist/salon owner from Augusta , Maine I was very impressed with her ability and how she treats her clients. As a former salon owner I realize how important is to have loyal professional…

Paid $60–80Haircut
★★★★★ Maureen · Edited 7 months ago

I have been going to Salon Riza for years. Kaitlyn is fantastic - she asks questions, listens, and has excellent judgment and skills. Highly recommend!

HairstylingHaircut+ Punctuality+ Cleanliness+ Quality
★★★★★ Vic · 7 months ago

Jenny is excellent. She carefully listens to your hair goals, gives excellent advise for styles and products, and takes her time to deliver a fantastic end product. I would highly recommend her to anyone looking for a new cut, style, or pop of color- she does it all!

Shampoo & conditioningHaircutHairstyling
★★★★★ Aimee · Edited 8 months ago

Cassidy is fantastic !! Very skilled, so pleasant and took the time to explain and help me with a problem area! I'd recommend her to anyone!

Haircut
★★★★★ Dawn · Edited 8 months ago

Great experiences. Staff are great, salon is great and overall experience is a full one.

Paid $140–160Haircut
★★★★★ Hannah · Edited 8 months ago

The last two times I have gone to see Jenny I can honestly say they were both the best haircut and color service I have ever had in my life ( I’m 35…) She is very intuitive with color and style. I have always had a hard time finding a stylist to go back to that nails it every time . 2 for 2, I will keep coming…

Paid $120–140HaircutBlowdryHair coloring
★★★★★ Lucas · 9 months ago

Would go higher. I enjoyed the experience and felt welcome.

Paid $40–60BlowoutsHaircut
★★★★★ Ely · 9 months ago

Excellent service! Francesca is very professional and knowledgeable. She is accommodating and pleasant to work with!

Paid $200+HaircutBlowdryHair highlighting
★★★★★ Faleen · 10 months ago

I always look forward to seeing Molly and having fun chats while she works magic and makes my hair look and feel amazing! 👏 Thank you Molly & Salon Riza!

Paid $60–80HaircutBlowdry
★★★★★ Meghan · 10 months ago

Cassi was professional, communicative, and very quick! It was my first time at a hair salon and I will definitely be returning for both the great service and experience!

Paid $60–80Shampoo & conditioningHaircut
★★★★★ Karen · Edited 10 months ago

Always a wonderful experience with Kaitlyn! Kaitlyn has a unique talent of cutting hair to remove bulk. That’s why I went to her when I needed a new wig thinned out to look like my own hair. She did amazing work!

Paid $20–40BlowoutsHair coloringHairstyling+ Punctuality+ Cleanliness+ Quality
★★★★★ Diane · Edited 11 months ago

I had such a great time with Jenny! I’ve already recommended her to a friend. Thanks again!

Paid $80–100HaircutBlowdry
★★★★★ Janet · Edited a year ago

Franka is always professional, on time, and is skilled with color, cut, and style. I am always pleased when I leave. 5 stars

Hair coloring
★★★★★ eliannys · a year ago

I’m so happy with the results! Kyla really listened to what I wanted and brought my vision fully to life. The whole experience was great, and I left feeling confident and refreshed. I’ll definitely be coming back soon! ☺️

Paid $60–80Shampoo & conditioningBlowoutsHaircut
★★★★★ Jacklyn · a year ago

Jill worked her magic! She is very professional and did an amazing job with the cut and style. I decided to take the leap and go short, and I don't regret it. I'm obsessed with how it turned out! I was smiling the rest of the day because of this haircut. Seriously, I give it an 11 out of 10 :).

Hair treatmentsHaircutBlowdry
★★★★★ Joan · Edited a year ago

Jen is incredible! I’ve been going to her for 25 years. So talented and such a professional at everything she does!

HaircutHairstylingHair coloring
★★★★★ diane · Edited a year ago

Love the job Franca does. Staff very hospitable. Very clean environment! Recommend it highly.

HaircutHairstylingHair coloring+ Punctuality+ Cleanliness+ Quality
★★★★★ Karen · a year ago

I am so happy with my haircut! Amber was awesome! The salon is beautiful as well.

Paid $60–80Haircut
★★★★★ Elena · Edited a year ago

Even though Jenn was having a tough day with some personal matters, she still delivered exceptional service. She was kind, punctual, and did a flawless job on my haircut and accent foils. Her professionalism and talent always impress me. Highly recommend!

HaircutShampoo & conditioningHairstyling
★★★★★ Corliss · Edited a year ago

I always have a very nice experience at Salon Riza. The staff are all very welcoming and Jen is a terrific hair stylist. Thank you

HaircutHair coloring
★★★★★ sabor · a year ago

It was really nice to meet Kyle she is awesome and professional she did a great hair cut for my wife and she is happy Thank you so much Kyle and see you next time!

Haircut
★★★★★ Courtney · Edited a year ago

I leave feeling so confident and happy every time Amanda does my hair. She’s incredibly talented and skilled and always creates the look I was envisioning.

HaircutBlowoutsHair coloring

Show more haircut reviews (156 more) →

Price

$100-6% vs typical spas

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut194$45–$79
Hairstyling173$41–$89
Hair coloring119$125–$194
Shampoo & conditioning58—
Hair treatments58$95–$255
Blowouts33—
Skin treatments32$128–$172
Balayage23—

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