Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%63+22Reliability 15%68+10.2Craft & service 20%94+18.8Value 10%79+7.9Momentum 8%63+5Track record 7%93+6.5Accountability 5%5+0.3Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Salon Riza & Day Spa

Haverhill, MA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 20 spas · 4.9★ from 937 Google reviews

Report card

Percentile vs other spas (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and track record; weakest: accountability.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Salon Riza & Day Spa is better than 63% of spas.B
63
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Salon Riza & Day Spa is better than 68% of spas.B
68
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Salon Riza & Day Spa is better than 94% of spas.A
94
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Salon Riza & Day Spa is better than 79% of spas.B
79
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Salon Riza & Day Spa is better than 63% of spas.B
63
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Salon Riza & Day Spa is better than 93% of spas.A
93
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Salon Riza & Day Spa is better than 5% of spas.F
5

Reviews for your job

Customers hired Salon Riza & Day Spa for 8 kinds of job.

Salon Riza & Day Spa for hairstyling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.174
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$41–$89
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Hairstyling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 7

All 174 Google reviews tagged “Hairstyling” · showing 40

★★★★★ Taylor · a day ago

Those looking for short hair stylist...go here!! Jen was awesome and fixed a horrible haircut I got from a different salon. She saved me. You cant go wrong with Jen!!

Paid $140–160HaircutHairstylingHair highlighting
★★★★★ Cassandra · a week ago

Ive been seeing Francesca for my cut and color for a year now. She is the best stylist I've ever had in my 26 years in the beauty industry and salon experiences. She knows how to make my hair look perfect for the 12 weeks between appointments! She is so personable, kind and talented. Always feel like a movie star…

Paid $200+Shampoo & conditioningBlowoutsHaircut
★★★★★ Teresa · Edited 2 weeks ago

Kaitlyn is amazing, both professional stylist and colorist! I am always a very happy client and love what she has done for me!

Paid $160–180HaircutHairstylingHair coloring
★★★★★ Tyler · Edited 3 weeks ago

One of the best haircuts I’ve had in a while. Highly recommend Cassidy. Very skilled and lovely!

Paid $40–60HairstylingHaircut+ Punctuality+ Cleanliness+ Quality
★★★★★ steph · Edited 3 weeks ago

Great refresh by Jen today!! Love my color, highlights, cut and toner!

Paid $200+Hairstyling
★★★★★ Kathleen · Edited a month ago

I've been going here for years and love it. I usually see the same stylist who is awesome, but on occasion I've used other stylists there and they have all done an excellent job!

Hair coloringHairstylingHaircut
★★★★★ Melanie · 2 months ago

Molly is great! She always listens to what I want and does an excellent job cutting and styling my hair! Thanks Molly!

Paid $60–80HaircutHairstylingBlowdry
★★★★★ Sherri · Edited 2 months ago

They are professional, I love my color and cut. Jen truly is a master stylist. The salon gets my vote and my business.

Paid $200+Shampoo & conditioningBody waxingWaxing
★★★★★ Erin · Edited 3 months ago

Molly is sweet and kind and so patient. She takes time to understand what you want and checks in to make sure your happy w results. Book with Molly for sure!

Shampoo & conditioningHaircutHairstyling
★★★★★ michelle · Edited 4 months ago

Kaitlyn is extremely talented and always provides the best colors and cuts for my hair !

HaircutBlowoutsHairstyling
★★★★★ Lina · Edited 4 months ago

Amber is a true stylist! Excellent talent at Salon Riza.

Paid $40–60BlowoutsHairstylingBlowdry
★★★★★ denise · Edited 4 months ago

Happy once again with my visit to Francesca. Consistently great!

HaircutShampoo & conditioningHairstyling
★★★★★ Lisa · 6 months ago

I had the best day at salon Riza I was greeted by the receptionist and some of the staff. They were well put together and extremely welcoming, I immediately felt comfortable. Loved looking at all the products for sale that were perfectly displayed. My stylist approached within minutes she was so pleasant she asked…

Paid $200+Hair treatmentsHairstylingBlowdry
★★★★★ Kathleen · 7 months ago

Jillian has been cutting my hair for several months as I grow out unflattering layers from a previous stylist. My “transitional “ style has been easy to maintain and made it possible for me to go thru the growing out process. She has a long range plan we are close to achieving. Almost there!

Paid $60–80HaircutHairstyling
★★★★★ Maureen · Edited 7 months ago

I have been going to Salon Riza for years. Kaitlyn is fantastic - she asks questions, listens, and has excellent judgment and skills. Highly recommend!

HairstylingHaircut+ Punctuality+ Cleanliness+ Quality
★★★★★ Vic · 7 months ago

Jenny is excellent. She carefully listens to your hair goals, gives excellent advise for styles and products, and takes her time to deliver a fantastic end product. I would highly recommend her to anyone looking for a new cut, style, or pop of color- she does it all!

Shampoo & conditioningHaircutHairstyling
★★★★★ Roscel · 8 months ago

Molly is amazing! I’ve been going to her for over a year now, and she always knows exactly how to style and cut my hair. She’s incredibly sweet and friendly, and she’s also helped me restore and recover my hair.

Paid $140–160Hair treatmentsShampoo & conditioningHair glossing
★★★★★ Lori · Edited 9 months ago

As always I leave the salon extremely happy! The staff is always friendly and helpful. If you are looking for a change or a new look check this place out! You will not be disappointed!

Paid $120–140Shampoo & conditioningHairstyling
★★★★★ Karen · Edited 10 months ago

Always a wonderful experience with Kaitlyn! Kaitlyn has a unique talent of cutting hair to remove bulk. That’s why I went to her when I needed a new wig thinned out to look like my own hair. She did amazing work!

Paid $20–40BlowoutsHair coloringHairstyling+ Punctuality+ Cleanliness+ Quality
★★★★★ lisa · Edited a year ago

Excellent and super sweet. Great job with color and fabulous blow dry

Hairstyling
★★★★★ Joan · Edited a year ago

Jen is incredible! I’ve been going to her for 25 years. So talented and such a professional at everything she does!

HaircutHairstylingHair coloring
★★★★★ Kerrie · Edited a year ago

Kaitlyn is a superstar!! She ALWAYS gets me where I want to be with my hair goals. I am so grateful for her knowledge in this industry and the care she takes every time I sit in her chair.

Hair treatmentsHairstylingHair highlighting
★★★★★ diane · Edited a year ago

Love the job Franca does. Staff very hospitable. Very clean environment! Recommend it highly.

HaircutHairstylingHair coloring+ Punctuality+ Cleanliness+ Quality
★★★★★ Allyson · Edited a year ago

I love this salon! I Always leave there feeling better about myself! Francesca gives awesome blowouts and is so friendly and warm! The entire place has a great vibe! Highly recommend going there!!!! ❤️❤️❤️

Skin treatmentsHairstylingWaxing+ Punctuality+ Cleanliness+ Quality
★★★★★ Elena · Edited a year ago

Even though Jenn was having a tough day with some personal matters, she still delivered exceptional service. She was kind, punctual, and did a flawless job on my haircut and accent foils. Her professionalism and talent always impress me. Highly recommend!

HaircutShampoo & conditioningHairstyling
★★★★★ Amanda · a year ago

Wonderful service and experience coming in for a quick style/curl. Easy to book online for this stand alone service before an event. Francesca made me feel like a million bucks in less than half an hour! Will return for similar services in the future.

Paid $20–40Hairstyling
★★★★★ Ana · Edited a year ago

Best stylish 👌 ✨️ 👌

HaircutHairstylingHair coloring
★★★★★ Natalie · Edited 2 years ago

If you want a professional, high-end salon experience without driving into Boston...Salon Riza is it! I've been going to the owner & my stylist Jen Stern for 15 years since I moved to North Andover from Boston. All of the stylists are great here. My husband & my 3 daughters (10, 13 & 15) love coming to this…

HairstylingHair coloring
★★★★★ Melissa · 2 years ago

Wonderful service! Wash, cut and style was super relaxing and comfortable. Wasn’t sure how I wanted it cut or styled but with Morgan’s guidance, I have gorgeous, healthy hair to show off. Cannot wait for our next appointment together!

HaircutShampoo & conditioningBlowouts
★★★★★ Kayla · Edited 2 years ago

The best!! I have been going to Jill for 5 years and she has yet to disappoint me. No matter if you’re just voicing what you want, or showing her a picture of your desired cut/color, she executes it every time! I have NEVER trusted someone with my hair the way I put all my faith in Jill!

BalayageBlowoutsHair coloring
★★★★★ Catherine · Edited 2 years ago

Amber is the best! I trust her expertise so much so that I give her full creative control. I tell her whatever you think will look best, go for it. She never let's me down! I freaking love love love my hair.

Hair coloringHairstyling+ Punctuality+ Cleanliness+ Quality
★★★★★ Marie · 2 years ago

Morgan is one of the best Stylists in the industry. Her passion for her craft shines through in her work time and time again!

Hair coloringHairstylingHaircut
★★★★★ suzanne · Edited 2 years ago

I have always had excellent customer service. Jen’s skill is amazing and I always leave her shop looking and feeling amazing!!

Hair coloringHairstylingWaxing+ Punctuality+ Cleanliness+ Professionalism
★★★★★ Jeanne · 3 years ago

Warm and friendly. Jordan does a great job! Love my hair!

Hair coloringHairstylingHaircut
★★★★★ Cheryl · 3 years ago

This was my first time at Salon Riza and it was amazing! I had a great facial, waxing, and a wonderful new haircut.

HairstylingHaircutShampoo & conditioning
★★★★★ Hilary · 3 years ago

Great experience, everyone very professional, thanks!

HairstylingShampoo & conditioning
★★★★★ Kim · Edited 3 years ago

Francesca gave me a beautiful hair color and style. Thank you.

Hair coloringHairstyling+ Punctuality+ Cleanliness+ Quality
★★★★★ Phyllis · Edited 3 years ago

Wonderful experience . Great services!

HairstylingHaircutShampoo & conditioning
★★★★★ C · Edited 3 years ago

I’ve had my hair done by many stylists over the years and can definitely say Franka has done the best job of them all. She’s been excellent with getting my hair platinum blonde— it always looks fantastic. She is pleasant to be around, and I look forward to seeing her every 6-8 weeks! I wanted to come edit this…

Hair coloringHairstyling+ Punctuality+ Quality+ Professionalism
★★★★★ Sherri · 3 years ago

I’ve never been to a better salon and I’ve been to many in my life. The people there are ALWAYS helpful and tremendously kind. But my absolute favorite part of being there is my stylist Amanda. She is beautiful inside and out. She does a fabulous job with my hair and she is so wonderful to talk to. I’m so blessed to…

BalayageBlowoutsHair coloring

Show more hairstyling reviews (134 more) →

Price

$100-6% vs typical spas

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut194$45–$79
Hairstyling173$41–$89
Hair coloring119$125–$194
Shampoo & conditioning58—
Hair treatments58$95–$255
Blowouts33—
Skin treatments32$128–$172
Balayage23—

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