Google reviewers rate Sam The Concrete Man highly for concrete services like driveways, patios, and sidewalks, frequently noting punctuality, professional communication, and adherence to budgets. One criticism mentions a no-call no-show incident, while another notes the absence of specified base materials in a sidewalk project.
Google rating: 4.9 out of 5 from 73 reviews (97% five-star).
Reviews on this page: 73 Google reviews (69 with written comments, 20 with photos).
Owner responses: the business replied to 100% of reviews.
Phrases our text analysis found in 69 written reviews
96%praise
Praise14896%
Complaints64%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4127%
Speed & response2818%
Would recommend2516%
Staff & attitude2416%
Communication1711%
Price & value1610%
Honesty & trust32%
What customers talk about
We read 69 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Sam the Concrete Man in Lexington did a fantastic job on my project!”
“They were quick to reply for a quote and started the very next week.”
“It was a no call no show for me.”
“I'm not sure I can recommend them but, after having so many unsatisfactory experiences with contractors recently, I'm also not sure that I should not…”
“The crew was polite, professional and very competent.”
“They were easy to work with and communicated quickly when any questions arose.”
“They took the time to answer all of our questions and provided a clear, fair bid.”
“I would highly recommend them to anyone looking for a reliable concrete contractor and will absolutely keep them in mind for future projects!”
praise complaint · found by our text analysis, Google review wording unchanged.
This company does great work. They were quick to reply for a quote and started the very next week. Finished product is exactly what I wanted. Some of my patio furniture was damaged during the process but the Job Lead took responsibility and replaced it. I would recommend them to anyone.
Price assessment: Great price
Response from the owner · 4 weeks ago
Thank you, Nick, for sharing your positive experience with us! We're glad to hear that you were satisfied with the finished product and appreciated our prompt service. It's important to us to address any issues, and we're pleased our team could resolve the situation with your patio furniture. We appreciate your recommendation and look forward to working with you again in the future.
G
Gennell DeWitt13 reviewsiTotal number of Google reviews Gennell has written across all businesses on Google Maps, not just this one.
Very happy with our experience. All of my questions were answered promptly and the work was completed on time and on budget.
Response from the owner · 2 months ago
Gennell, thank you for sharing your positive experience with us! We're delighted to hear that our team was able to address your questions and complete the work to your satisfaction. We appreciate your trust in Sam The Concrete Man Lexington.
B
Billy ElliottLocal Guide · 16 reviewsiTotal number of Google reviews Billy has written across all businesses on Google Maps, not just this one.
If you ever need concrete work done these are the guys to call! They did my sidewalks and had them done on the 2nd day! I've never seen such great work ethic! They were all very courteous and professional! Also very informative and kept in touch with me during the whole process.
Response from the owner · 2 months ago
Thank you, Billy! It's great to know that our professionalism and communication made a difference for you. If you ever need more concrete work, we're here to help!
T
Thomas HumphreyLocal Guide · 17 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Sam the Concrete Man in Lexington did a fantastic job on my project! I had several small projects around my home to be completed. I had a driveway extension, patio extension and slab for a shed.
Price was outstanding and quality of work was exceptional! Call this guy, he will do you right!
Response from the owner · 2 months ago
Thank you, Thomas! We're delighted to hear that you were pleased with the work on your driveway extension, patio extension, and shed slab. Our team at Sam The Concrete Man Lexington is committed to delivering exceptional quality, and we're glad you found our pricing outstanding. We appreciate your recommendation!
D
Daniel Shorr6 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
My front porch was a wreck. Cracked in half with a large gap, pretty much unusable. I hired Sam TCML to completely rebuild the porch, steps and walkway.
Pic 1 before, pics 2&3 finished.
The crew was polite, professional and very competent. I was very pleased with the outcome, from start to clean-up!
Response from the owner · 2 months ago
Thank you, Daniel! We're so happy to hear that you are pleased with the transformation of your front porch, steps, and walkway. Our team at Sam The Concrete Man Lexington takes pride in delivering professional and competent service, and we're glad you had a positive experience from start to finish.
D
Dan GlassLocal Guide · 16 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
The crew did an amazing job. They knocked out my front porch in two days and I cannot be happier with the results! Thank you all!
Price assessment: Reasonable price
Response from the owner · 3 months ago
Thank you, Sara! We're delighted to hear that you're happy with your new front porch. Our team at Sam The Concrete Man Lexington takes pride in delivering quality work, and your feedback means a lot to us.
R
Richard Davis1 reviewiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Our new driveway looks great. Great communication during the project.
Price assessment: Reasonable price
Response from the owner · 3 months ago
Thank you, Richard! We're delighted to hear that you're pleased with your new driveway and appreciated our communication throughout the project. It was a pleasure working with you at Sam The Concrete Man Lexington.
T
Tyrone Jackson7 reviewsiTotal number of Google reviews Tyrone has written across all businesses on Google Maps, not just this one.
Thank you, Tyrone! We're delighted to hear that you're pleased with your new driveway. Our team at Sam The Concrete Man Lexington is grateful for your feedback and support.
C
Cindy RichardsLocal Guide · 57 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Thank you, Cindy! We're delighted to hear that you were pleased with our work. We appreciate your support and look forward to serving you again at Sam The Concrete Man Lexington.
