Google reviewers rate San Francisco Pet Hospital 4.7 out of 5 based on 226 reviews, frequently praising the staff’s kindness, thoroughness, and clear communication regarding care options and pricing. Positive feedback highlights efficient appointment scheduling and attentive handling of nervous animals, while several low-star reviews cite errors in international health certificate paperwork and perceived dismissiveness during examinations as recurring criticisms.
Google rating: 4.7 out of 5 from 226 reviews (86% five-star).
Reviews on this page: 226 Google reviews (150 with written comments, 10 with photos).
Owner responses: the business replied to 35% of reviews.
Most recent review: October 19, 2026.
Service: Veterinary Emergency Service serving San Francisco, California.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.7
★★★★★
226 reviews on Google
5★195
4★13
3★3
2★3
1★12
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 150 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The entire staff, from the front desk to the technicians, is kind, thorough, and attentive, you can truly tell they love animals.”
“But when I called to confirm the price and whether it was already covered by what I’d already paid Thursday, I got Glenn on the phone, who was flat-out rude.”
“Joanna was super detailed and thorough in filling out the health certificate.”
“They failed to follow up with me then I received the WORST customer support ever!”
“…ike someone was hearing the issues the dogs were experiencing and he clearly explained treatment options with pros and cons so I could make informed d…”
“…ady received by the lab, sitting in their system for a full day with zero communication on their end.…”
“I highly recommend them to anyone looking for a trustworthy and compassionate veterinary team!”
“If you love your pet I do not recommend that you establish care here.”
“The entire team was incredibly kind, professional, and efficient throughout the process.”
“Wonderful professionals who genuinely care about both the animals and their owners’ concerns.”
“The entire process was so easy, communication from everyone was excellent and the cost absolutely blew me away it was so affordable.”
“Friendly customer service, thorough, and not overpriced.”
People customers mention
Leyba14 reviews
Hunter11 reviews
Morris7 reviews
Villard6 reviews
Hancock5 reviews
Bennett4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
LauraLocal Guide · 19 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
⭐☆☆☆☆
Update: I would like to clarify that, following our original experience, San Francisco Pet Hospital subsequently prepared Burbuja’s health certificate for a separate, later trip. This time, the process went smoothly, the certificate was completed correctly, and we were able to travel as planned. Based on this more recent positive experience, we intend to continue using their services for our future travels.
However, this positive outcome relates to a different trip and does not change what happened with our original trip, which had to be canceled due to the mistake described above :
I am extremely disappointed with my experience at San Francisco Pet Hospital.
My family and I trusted this clinic to handle the international health certificate process for our service dog, Burbuja. We provided every document they requested and relied entirely on their professional guidance, believing they had the expertise to ensure everything was completed correctly.
What makes this experience even more frustrating is that this was not our first time using this clinic for international travel. They had successfully prepared Burbuja's health certificates for previous trips to other countries, which is exactly why we returned to them. We trusted their experience. I honestly don't know if the staff has changed or if the person who previously handled international travel documentation is no longer there, but this experience was completely different.
After following all of their instructions and paying for the required services, we were informed—only after the paperwork had already been processed—that we could not travel as planned because of a requirement that should have been identified and explained before the process even began.
Their mistake completely ruined our vacation. We had already requested time off from work, planned everything months in advance, and made non-refundable reservations. As a direct result of their error, we had to cancel our trip, pay airline change fees, lose money on prepaid hotel reservations and tours, and completely rearrange our travel plans. The financial losses have been significant, but honestly, the worst part was losing our long-planned vacation and the valuable time off that had already been approved and cannot be replaced.
The health certificate process is far from inexpensive. In addition to the cost of the health certificate itself, the clinic charges separately for multiple services and requirements throughout the process. We paid these fees because we trusted that we were receiving expert guidance and that everything was being handled correctly. Instead, we were left with an unusable certificate, substantial financial losses, and no meaningful resolution.
The clinic acknowledged that they had made a mistake. However, despite admitting the error, they refused to provide a refund for the failed health certificate process. They also refused to prepare a replacement health certificate at no cost, even though the need for a new certificate exists solely because of their mistake.
When clients seek assistance with international pet travel, they are placing their trust in the clinic's knowledge and expertise. That trust was completely broken in our case. What is most disappointing is not only that this mistake happened, but that the clinic failed to take full responsibility for the consequences of its own error.
Unfortunately, I can no longer recommend San Francisco Pet Hospital for international pet travel documentation.
Response from the owner · 2 months ago
Thank you for sharing your experience Laura. I do understand your frustration and we will discuss as a team how to prevent these situations in the future.
Jasmin ZorluLocal Guide · 73 reviewsiTotal number of Google reviews Jasmin has written across all businesses on Google Maps, not just this one.
I’m writing this review from Italy. I just wanted to thank Joanna and Dr. Leyba for making a wonderful and easy process to get the international health certificate for the EU. Joanna was super detailed and thorough in filling out the health certificate. She even alllayed some of my fears from former Google reviews concerning health certificates for travel. When I flew into Paris’s airport, Charles de Gaulle on September 30th, customs didn’t even ask to look at the paperwork when I offered it to them. They just looked at my Yorkie mix dog and remarked at how cute he was. I’ve also been taking my dog Moja to SF Pet Hospital for the last two years. They do a good job of taking care of my little one. We love Star, the lovely receptionist. Thanks so much!
Response from the owner · 6 days ago
Hi Jasmin! Thank you so much for sharing your experience. International travel with pets is always stressful on all parties involved. I will be sure to share your kind words with our team.
Vivek SridharanLocal Guide · 60 reviewsiTotal number of Google reviews Vivek has written across all businesses on Google Maps, not just this one.
The vet couldn't even tell if the cat was a boy or a girl. They charge more for pet services than our of pocket no insurance prices for humans. Their hours are good, service is prompt, that's about the only positive. If I knew how bad it was I would have waited until Monday and went somewhere else. He also suggested $12000 of diagnostic tests. Which was basically an MRI. It makes me sick honestly.
Response from the owner · 6 days ago
Hi Vivek, thank you for sharing your experience. Do you mind contacting me directly at [email protected]? I had trouble locating your appointment on our schedule in order to identify what went wrong. We don't offer diagnostics that would cost that much so I definitely want to understand what you experienced. Thank you.
Joe BlackLocal Guide · 43 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
I am extremely disappointed with San Francisco Pet Hospital’s handling of the international health certificate for our dog.
We provided every document requested and followed all of the clinic’s instructions, trusting their experience with international pet travel. Only after the paperwork had been completed and paid for were we told that a requirement had been missed, making the certificate unusable and preventing us from traveling as planned.
Because of this error, we had to cancel our trip, lose approved vacation time, pay airline change fees, and lose money on prepaid hotels, tours, and other reservations. The financial loss was significant, but losing a long-planned vacation was even worse.
The clinic acknowledged that it had made a mistake, yet refused to refund the failed certificate process or prepare a replacement certificate at no cost. We paid substantial fees because we trusted their professional guidance, but received an unusable document and no meaningful resolution.
Unfortunately, I can no longer recommend San Francisco Pet Hospital for international pet travel documentation.
UPD: the clinic addressed the issue eventually, provideding the cerificate for our next trip free of charge. However, we still lost the money on the first trip since we weren't able to travel.
Angeliki Tziouvara8 reviewsiTotal number of Google reviews Angeliki has written across all businesses on Google Maps, not just this one.
Wonderful professionals who genuinely care about both the animals and their owners’ concerns. We’ve seen Dr. Bennett, Dr. Hua, and Dr. Villard for our two kitties and have been extremely happy with all of them. From the first visit, we felt we could trust their recommendations and that our concerns were taken seriously. The entire staff, from the front desk to the technicians, is kind, thorough, and attentive, you can truly tell they love animals. Highly recommend!
T C1 reviewiTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
Extremely disappointed and frustrated with this clinic. During the appointment, the vet said she didn’t think a cough suppressant was necessary. After the swab test, I did request it just to be safe and she said she’d add it to the order — but when the vet tech brought out the meds, only two were there (the doxycycline and the nausea medication). The cough suppressant I specifically asked for was just left out.
As for the test results. I was told 3-4 days. My dog was seen Thursday, results were back Friday — and nobody bothered to call or email me. I checked my spam email as well and I didn’t receive anything. I had to call in on Saturday just to find out his results were already received by the lab, sitting in their system for a full day with zero communication on their end.
When I called back because his cough had gotten worse, they said they could get the cough suppressant ready for pickup. But when I called to confirm the price and whether it was already covered by what I’d already paid Thursday, I got Glenn on the phone, who was flat-out rude. Short, irritated answers, no useful information, couldn’t tell me a price because “it’s not ready yet,” and when I asked if it’d be ready soon he said “it’s 2pm right now”… and then I asked if it would be done before 5:30pm his answer was a dismissive “yeah, that’s the goal” — like I was inconveniencing him by asking basic questions about medication I’d already requested two days earlier.
I work with animals myself and I will not be recommending this clinic to any of my clients because of the carelessness they have shown.
Michelle Ky14 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
I specifically recommend seeing Dr. Ricky Hua. I have two dogs, both with ongoing issues that need medication. With other vets we had seen, they brushed off the symptoms our dogs were seeing or were inflexible in their treatment recommendations, even when they clearly weren't working. With Dr. Hua I finally felt like someone was hearing the issues the dogs were experiencing and he clearly explained treatment options with pros and cons so I could make informed decisions.
The support team is awesome as well. We've had generally great experiences with the vet techs here and the receptionists are also very nice and helpful whenever we contact them.
Mary Keown-Watkins4 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Going to San Francisco San Francisco Vet Hospital is a reare experience. Rachel at the front desk always greet's me in person and on the phone with joy ,warmth and knowledge. My dog and I go in and come out feeling well served by her, the clinitians and vet.
Price assessment: Reasonable price
Services: Large animals
Response from the owner · 3 months ago
Thank you Mary! What a wonderful review. We feel incredibly fortunate to have clients like you!
Katherine KlingensmithLocal Guide · 33 reviewsiTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
I had a wonderful experience with this pet hospital. The entire team was incredibly kind, professional, and efficient throughout the process. They were always responsive, answered all of my questions, and made what could have been a stressful situation so much easier.
I truly appreciate their support and exceptional care. I highly recommend them to anyone looking for a trustworthy and compassionate veterinary team!
Price assessment: Reasonable price
Response from the owner · 3 months ago
HI Larissa! Thank you so much for sharing your experience with us. I will be sure to pass this message along to the team.
