Google reviewers rate the spa five stars based on 425 reviews, highlighting services such as tattoos, piercings, microblading, and facials. Customers frequently describe the environment as clean and professional, while praising staff for their punctuality, clear communication, and willingness to collaborate on designs. One negative review alleges that the business retained a deposit after cancelling an appointment due to staff illness, a claim the owner has not addressed in their response rate.
Google rating: 5.0 out of 5 from 425 reviews (99% five-star).
Reviews on this page: 425 Google reviews (360 with written comments, 54 with photos).
Owner responses: the business replied to 22% of reviews.
Most recent review: October 15, 2026.
Service: Wellness Service serving Phoenixville, Pennsylvania.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
5.0
★★★★★
425 reviews on Google
5★422
4★0
3★0
2★0
1★3
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 360 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Mandy was professional and took care to clean and prep her space between our sessions.”
“Steff is Amazing takes time with you & values your input & puts together really cool designs her work is really good would highly recommend”
“Truly can't recommend the experience enough as a first-timer.”
“LINDSAY, I just wanted to thank you for doing a wonderful job on my eyebrows.”
“She was chatty and fun to work with and explained each step of the process, which eased my nerves.”
“Both Mandy and Erica work so quickly and efficiently that any discomfort is minimal.”
“Everyone is so kind, welcoming, and genuinely cares about what they do.”
“It’s very affordable compared to some other shops and just a great place with great people!”
People customers mention
Lindsay60 reviews
Steff23 reviews
Koye19 reviews
Mandy13 reviews
Christina13 reviews
Lindsey9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Christina Sykes2 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Steff is Amazing takes time with you & values your input & puts together really cool designs her work is really good would highly recommend
Price assessment: Reasonable price
Services: Tattoo design
Response from the owner · a week ago
We’re so happy you had such a great experience with Steff. Taking the time to collaborate and bring each client’s ideas to life is such an important part of the tattoo experience!
Jamie DLocal Guide · 21 reviewsiTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
My friend and I came in to get lobe piercings and I highly recommend! Mandy was professional and took care to clean and prep her space between our sessions. I liked the aesthetic of the place and would come back for future piercings.
Price assessment: Reasonable price
Services: Piercings
Response from the owner · a week ago
Thank you so much for the kind words, Jamie! 💛 We’re so happy you and your friend had a great experience with Mandy and felt comfortable in our space. We take a lot of pride in creating a welcoming environment while keeping cleanliness and safety a top priority. We’d love to have you back at Sanctuary for your future piercing needs!
Julie Waltenbaugh-Pestrak8 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Lindsey does amazing work! My brows are literally transformed.
Services: Eyebrows, Permanent makeup
Response from the owner · a week ago
Ahh, we love hearing this! 🥹💛 There is nothing better than feeling amazing about your brows! We’re so happy Lindsay could give you results you love, and we’re grateful you chose Sanctuary. Thank you for taking the time to share your experience and for trusting us with your brows!
Danielle Summers5 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Sanctuary was very clean, professional, and everyone was very kind and welcoming. 🩷
Price assessment: Great price
Services: Tattoo design
Response from the owner · a week ago
Thank you so much for the sweet review! We want everyone who walks through our doors to feel comfortable, welcomed, and well cared for, so it means a lot to hear that came through during your visit. We’re so happy you chose Sanctuary and hope to see you again soon!
Nicole Worth6 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
My tattoo with Steff was incredible! I love the art, and she did a beautiful job. I will be going back for my next tattoo!
Response from the owner · a week ago
We never get tired of hearing how much you love your tattoos! Steff is so talented, and it means a lot to know you had such a great experience with her. Thank you for choosing Sanctuary and trusting us with your art. We’ll be excited to see what you and Steff come up with next! 😊
Renee Scharf5 reviewsiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Stef is absolutely fantastic!! She is so gentle and kind through the process from start to finish. She has done my last five tattoos and because of my wonderful experiences with her, I will absolutely go back to her for number 6.
Price assessment: Reasonable price
Services: Tattoo design
marge scarcelli3 reviewsiTotal number of Google reviews marge has written across all businesses on Google Maps, not just this one.
LINDSAY, I just wanted to thank you for doing a wonderful job on my eyebrows. I'm so happy with how they turned out. Your attention to detail, professionalism, and care throughout the appointment made the entire experience comfortable and enjoyable. Thank you again.
MARGE SCARCELLI
Price assessment: Reasonable price
Services: Eyebrows, Eyebrow tattooing
CloverLocal Guide · 65 reviewsiTotal number of Google reviews Clover has written across all businesses on Google Maps, not just this one.
I came to Sanctuary for nanoblading with Lindsay. I wanted a natural look that would bring a little more definition to my face and features but not look out-of-place on a makeup-free face. I’m so happy with the results. Lindsay totally delivered what I was looking for. She was chatty and fun to work with and explained each step of the process, which eased my nerves. And I barely felt the needle (seriously, going to the dentist is more uncomfortable than this was.) Highly recommend!
