Analyzing 8,519,4878.5M ReviewsFor 24,16424.2K Experts

Experts Reviews · Company report
Sanford Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%61+33.3Reliability 24%46+11.2Value 14%92+13Replies to reviews 7%46+3.3Momentum penalty39−6.1Experts Score= 55Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.55SCORE

Sanford Auto Service

San Antonio, TX · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #577Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.8★ from 264 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sanford Auto Service is better than 61% of auto repair shops.B
61
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sanford Auto Service is better than 46% of auto repair shops.C
46
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sanford Auto Service is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sanford Auto Service is better than 92% of auto repair shops.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sanford Auto Service is better than 39% of auto repair shops.D
39
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sanford Auto Service is better than 46% of auto repair shops.C
46

Reviews for your job

Customers hired Sanford Auto Service for 8 kinds of job.

Sanford Auto Service for a/c installation & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.50
Usually paidThe price range customers picked most often for this job.—

All 2 Google reviews tagged “A/C installation & repair”

DanielLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

Sanford Auto Service has consistently been good to me since I started going to them for my car issues. When my car’s AC needed replacement last year, Tracy was especially helpful in diagnosing and resolving the issue. Work was completed in a reasonable time for each issues, and subsequent maintenance and repairs have performed reliably.

Reasonable priceGeneral repairs & maintenanceAuto A/C rechargeA/C installation & repair
ChryssyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I relocated back to texas and was having slight issues with my BMW that was fixed prior to moving here. After research and finding they were a authorized napa car care center and would honor any of the previous works warranty they got me in. Quickly found my issue and a day later i had my baby back. Tracy was…

A/C installation & repairAir & cabin filter replacementAuto A/C recharge

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 67%Overpriced 17%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance20—
Oil change12—
Brakes7—
Engine repair6—
Air conditioning5—
Transmission4—
Auto engine diagnostic4—
Steering & suspension repair4—

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